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Wills Toyota

(191 reviews)

Reviews

(191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No Hassle-Great buying experience

Jerry Kraft was great. We drove from Montana to make this car purchase. I'd been looking and doing the research and they had the car I wanted and a great price. Jerry had everything ready for me. He explained all of the features and differences of the various Prius models. This is the best car buying experience I've ever had. Quick, painless, and no haggle. Jerry helped me in setting up all the safety features and getting my phone hooked into the system. He went above and beyond to make sure I was comfortable with all of the hi-tech features. He really took every measure to get us back on the road quickly for our return trip to Montana. Super happy and Great Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's great news. Thank you for visiting. Jerry and the team will be grateful for your feedback. We are always here to help; let us know when we may do so in the future. Have an amazing evening.

No pressure sale/Good information

I appreciated working with Chad and then with Zach. There was no pressure to buy and upon returning for a second look and then buying the car I got good information that made me feel like I was making the right decision for myself. Zach was very good at getting me oriented to the features of the car and on top of that was personable and brought good energy to the interaction. Oh and Braun was helpful too with a very delightful demeanor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review for Chad, Zach, and Braun. Thank you for letting us know! If there is anything we can do for you, please do not hesitate to let us know. Thank you so much and we hope you enjoy driving your new car!

Awesome people to work with.

Barry did a great job explaining all the new features on our new Sienna. After the sale he stayed late after work to help us unload our car into the new one. Thank you Barry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ken, thank you so much for sharing your five-star review! We can't wait to share your compliments with Barry and our team. Congratulations on your new Sienna! We hope to see you again soon.

Great

Very helpful in helping you make a decision great service great attitudes excellent deal very good people to work with thank you so much for your help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We appreciate your time and feedback, and certainly hope to work with you again in the future!

Excellent experience

The staff was very professional and the experience was hassle free. They went the extra mile to ensure my purchase was exactly what I wanted. Would return without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review, Bharris! We're happy to hear that you had such a positive experience with us. We look forward to seeing you next time!

Fantastic Time Getting My New Truck

We had heard from a friend who bought in the big city, but took his truck to Wills for service that he wish he had used WiIls from the beginning....Well that was enough for us to go check them out when we were ready for our new truck. The service was incredible from the moment we arrived, Chad showed us to exactly the models we were looking at, let us take our time and was able to get the one we had our hearts set on within a couple days. I will happily be using this dealership again in the future for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We look forward to your future visits!

Wills delivered a professional new car purchase experience

A web search for "Prius near me" triggered a timely email and phone response from Hank at Wills Toyota. He assessed my interest and offered to introduce me to a knowledgeable sales associate who could help me find a car that checked all the boxes. Jerry gently probed my priorities and found several options for me. After a pleasant test drive, and Jerry patiently tolerating my trip to another dealership for comparison, I returned to Wills to finalize the purchase. The next day I took delivery of my new Prius and Scott handled the paper work. He offered me additional options, but understood my situation and applied no excessive pressure. The entire purchase experience was positive, the dealership is impressive, and I look forward to a long relationship with Wills Toyota. Bob Stevens Buhl, ID

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We are happy to hear that our team provided you with excellent service. We'll be sure to share your feedback with them and thank them for making your visit so pleasant!

Awesome Customer Servicde

The dealership came highly recommended, we were not disappointed. Great customer service, easy and pleasant to work with. We are very satisfied with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We look forward to your future visits!

Unusually Pleasant Experience

All the staff we dealt with were knowledgeable, pleasant and professional. When they delivered the car, it was spotless inside and out. Only one very minor issue. With less than 100 miles, the tires could have used some tire dressing to make them look new. My wife and I both thought it was the best car buying experience we have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We appreciate your time and business, and we invite you and your wife back at any time!

Easy and quick!

Our experience with Wills Toyota was great. They helped us find exactly what we were looking for and made the buying process extremely easy going.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback Mal! We are happy to know that your experience with us was great and that our staff was helpful and was able to find what you were looking for making the car buying process easy! We hope that you will visit us again soon!