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CarMax Kenner

(61 reviews)
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Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
(888) 306-8528 (888) 306-8528

Inventory

See all 267 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2019.
At CarMax, you’ll find the right car on your terms. All our cars have clear, upfront pricing so you don’t have to haggle. Take your time with our 10-day Money Back Guarantee and shop confidently knowing there’s no pressure to decide fast. With a transparent process and CarMax Certified quality cars, CarMax puts you in control from start to finish so you can find your match.
CarMax, Wanna Drive??

Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Kenner from DealerRater.

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We had a great experience here, Kenny was our salesman and he was very professional and helpful. Thanks again Kenny !

We had a great experience here, Kenny was our salesman and he was very professional and helpful. Thanks again Kenny !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everything went fine. It did seems a little long considering I just wrote out a check but you guys have a process. If the process could be quicker for cash purchases that would be great.

Everything went fine. It did seems a little long considering I just wrote out a check but you guys have a process. If the process could be quicker for cash purchases that would be great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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In and out in no time at all, the interactions were kind and respectful by all.

In and out in no time at all, the interactions were kind and respectful by all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Took almost 2.5 hours to close a deal that was supposed to be in and out. Then there was electrical problems with the car. Tried to get serviced only to be told no loaner car, and to bring it another Nissan dealership. Long story short, we exercised our 10 day return option. We purchased a car from the same Nissan dealership they sent us to.

Took almost 2.5 hours to close a deal that was supposed to be in and out. Then there was electrical problems with the car. Tried to get serviced only to be told no loaner car, and to bring it another Nissan dealership. Long story short, we exercised our 10 day return option. We purchased a car from the same Nissan dealership they sent us to.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Nice facility with great vehicle options and the workers provided great customer service. 10/10

Nice facility with great vehicle options and the workers provided great customer service. 10/10

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everything went smoothly. It did take weeks for the vehicle to be shipped from Orlando Florida.

Everything went smoothly. It did take weeks for the vehicle to be shipped from Orlando Florida.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Very good with the exception of two things. I set up an appointment but no one arrived to work until an hour later! Bought a Jeep but no one knew how to demonstrate features. That’s a problem.

Very good with the exception of two things. I set up an appointment but no one arrived to work until an hour later! Bought a Jeep but no one knew how to demonstrate features. That’s a problem.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Fast and efficient service from the begining, the young man that sold me the vehicle over the phone was very professional, he explained everything. The staff members thereafter maintained good communication, friendly staff

Fast and efficient service from the begining, the young man that sold me the vehicle over the phone was very professional, he explained everything. The staff members thereafter maintained good communication, friendly staff

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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My recent purchase and trade-in are my second time shopping with Carmax. I was once again very pleased with the trade-in and delivery of a new (used) car. All the staff were friendly and efficient, making the experience easy. When it comes time for a new used car I'll think of you first!

My recent purchase and trade-in are my second time shopping with Carmax. I was once again very pleased with the trade-in and delivery of a new (used) car. All the staff were friendly and efficient, making the experience easy. When it comes time for a new used car I'll think of you first!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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It was such an easy process, and the staff answered all of our questions. My car is wonderful. However I saw a check engine light on one Sunday evening and I called the manager on duty. He promptly told me to bring the car back the next day. He gave it some diagnostic test and took my car to the Mercedes dealership where they fixed the problem for free, since it was an emission issue under warranty! I was happy!

It was such an easy process, and the staff answered all of our questions. My car is wonderful. However I saw a check engine light on one Sunday evening and I called the manager on duty. He promptly told me to bring the car back the next day. He gave it some diagnostic test and took my car to the Mercedes dealership where they fixed the problem for free, since it was an emission issue under warranty! I was happy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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