Gravity Autos Roswell

I just purchased a 2022 BMW X5. Danny, Moe, and Yaz ensured the best service I've ever had with a dealer. EXCELLENT Gravity.

I live in Arizona and have purchased 2 vehicles from Gravity. I got a great deal on my first truck so when I saw they had a vehicle I was looking for I thought it would be a no brainer. Save yourself the hassle and buy from another dealer group. #1 they are liars. Plain and simple. I agreed to their price, drove 1700 miles, all I asked for was the truck to be road worthy and a full tank of gas. They promised it was looked over a second time and all good. They did nothing. Left me to drive with bad fuel filters less than half tank and oil that was never changed. The detail was disgusting. Basically just through interior shine on everything. Dog hair all over, crap in the seats, absolutely gross. I mentioned I wanted reimbursement for all of the service items and my full tank that was agreed upon before making the trip and sealing the deal. Exact words from the manager,” I would never lose a deal over gas”. I was promised the money then told only partial was approved. No go on gas. It’s a policy although their Manager approved it. lol. it’s been over 7 weeks and I have no reimbursement. Now, they won’t respond. I’m also on an expired plate as they failed to secure the title to the truck before they sold it to me. Save yourself the trouble and go anywhere else. I’m contacting BBB, AG, and FTC to file a formal complaint against the dealer for their misrepresentation of the vehicle they sold me and their failure to make me whole on the transaction. It’s shameful that one can go so far out of their way to buy something where they feel comfortable, only to get ripped off. Do better Gravity Auto, you owe it to your customers.

DO NOT TRUST THEM!!!! Puchased a car from them 6/1/2025 & I'm still waiting for a credit reimbursement as of 11/18/25 almost 6 months later even after speaking with the finance manager, sales manager & even the owner. all you get is the "check is in the mail". Also, all the service maintaince they say they do never gets reported! DO NOT TRUST ANYTHING THEY PROMISS! A formal complaint with the Georgia Attorney General's Consumer Protection Division is underway.

We purchased a 2022 Dodge Challenger from Gravity Autos Roswell and had it shipped from Georgia to Pennsylvania, trusting the dealership’s representation of the vehicle. Unfortunately, our experience has been disappointing due to many undisclosed cosmetic and mechanical issues. We were misled to believe that there was one scratch/blemish on the car and that there were no mechanical issues whatsoever. Our salesman, Yaz, assured us we had seven days to report any problems and that the dealership would either resolve them or allow a return. Upon delivery, we immediately noticed cosmetic damage including scratches, dings, a cracked rear bumper, missing spare tire/jack, and a trim piece missing clear coat. Yaz acknowledged these issues and advised us to get an estimate from a Dodge dealership. We took the car to a Dodge dealership, where the check engine light came on en route. They identified serious mechanical problems: a faulty driveshaft carrier bearing, missing wiring harness, a malfunctioning headlight and fog lights, and both catalytic converters needing service. The car also had improperly fastened underbody panels and damage to the subframe. These issues were not disclosed and make the car uninspectable and illegal to drive in PA. Additionally, the car had a smoke odor despite assurances to the contrary, and the accident history did not match the damage observed. We also received the title in the mail accompanied with a “Repossessed motor vehicle Affidavit and Disposition of Vehicle Under Lien” that was not disclosed to us prior to the sale of the car. We’ve requested a full refund and are awaiting resolution. While we’ve tried to be patient, the lack of timely action or receiving a returned call from the dealership is concerning. We hope Gravity Autos Roswell will honor their commitment and resolve this matter promptly. I will update this review immediately with the outcome when they return one of my calls, noting how Roswell Gravity Auto handled this situation.

An overall disappointment….called several times about a GL550….. never get a straight answer…..want you to come in and talk…..I live 600 miles away and would like to have it shipped…..a few days later they say it’s damaged and needs repairs…..okay, how long will that take….never a straight answer, just more xx…..call a few weeks later…..same xx……and never a straight answer…..something is wrong with these guys.

Very professional and friendly answer all of my questions with no problems got me a good deal.

The guys at gravity Auto are nothing but dirtbag scammers from top to bottom. From floor level sales associates to the owner of the store these people are crooks fraudsters tricksters xxxxxxxx and they will do what they can to rob you of your money providing little or no value. I dealt with the salesman who tried to do some shady stuff and then he ended up getting fired and then his boss is turned around and did the exact same shady stuff selling me vehicles they did not own. These guys literally tried to sell me two different cars they did not own they did not have claim to and oh by the way those cars were actually sold at the other lots. All they were trying to do was scam me and mark up other people's products adding no value whatsoever. The one thing they did add was a considerable amount of time because it took forever to find out yeah they're trying to sell me a car they don't own. The managers Alan and Danny were completely useless and provided nothing but frustration and arguments the entire way. Honestly if you buy a car here you're going to have a bad time. There are a lot of other dealerships so just go to those. These are fraudsters tricksters whatever you want to call them they're not honest.

Exceptional Experience & Love My 2021 GLB 250 from Gravity Autos Roswell! My wife recently purchased a 2021 Mercedes-Benz GLB 250 from Gravity Autos Roswell a few weeks ago, and she couldn't be happier with both the vehicle and the overall buying experience. From the moment we stepped onto the lot, the team at Gravity Autos Roswell was incredibly welcoming and professional. My salesperson, Marco was truly outstanding. Thanks Marco and Team!!!

Friendly and helpful salesperson. Knowledgeable about the different vehicles I looked at. Finance person was quick easy to discuss details. I had an issue with the earnest money and they refunded the amount in one day. Very pleased with the service and would choose them again.

Do NOT buy from this dealership. Shady sales tactics (lies and false promises), lengthy process to title and pay off existing trade-in loans, lack of responsiveness once the car is purchased, and their Corporate team offers zero support or action to address issues that will cost you money. AVOID AVOID AVOID