Reviews
Write a reviewWould do business again!
We found the car we wanted on Autotrader, Car Gurus, etc which was at Lakeside Auto in Kirkland, WA. Lakeside Auto was a great experience. They were courteous, flexible with our schedule, the transaction itself was easy and seamless. The car we bought is great. They were not pushy at all when we were first looking which was very refreshing.
Would do business again!
We found the car we wanted on Autotrader, Car Gurus, etc which was at Lakeside Auto in Kirkland, WA. Lakeside Auto was a great experience. They were courteous, flexible with our schedule, the transaction itself was easy and seamless. The car we bought is great. They were not pushy at all when we were first looking which was very refreshing.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stay Far away from this dealership.
I found a commercial van at this dealership that I ended up buying back in January. When i bought it, everything was fine until the next day (my worst nightmare). I went to start it up in the morning and it had trouble staying running for more than a few seconds. I ended up getting it to start, so i could take time from my workday, to take it straight to the dealership. This where the dealership tells me that that van had major body work done (which the dealer didn't tell me about), it needed a badly due tune up and that the key was shot. The key, which pairs with the van and keeps it running was damaged, and i had to replace that too. $4K later, after paying ratail price the van is better. but don't count on these guys having any kind of integrity (Used car dealer... go figure). I hope this review helps prevent at least one sale at this dealership!!!
Stay Far away from this dealership.
I found a commercial van at this dealership that I ended up buying back in January. When i bought it, everything was fine until the next day (my worst nightmare). I went to start it up in the morning and it had trouble staying running for more than a few seconds. I ended up getting it to start, so i could take time from my workday, to take it straight to the dealership. This where the dealership tells me that that van had major body work done (which the dealer didn't tell me about), it needed a badly due tune up and that the key was shot. The key, which pairs with the van and keeps it running was damaged, and i had to replace that too. $4K later, after paying ratail price the van is better. but don't count on these guys having any kind of integrity (Used car dealer... go figure). I hope this review helps prevent at least one sale at this dealership!!!
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
HI Joshua Miller, I am sorry you had problems with the van that you purchase with us back in December 15 (not January)The next day when you contacted us and said you had problem with the starting it up our Representative Ian told you to bring the vehicle and we will send it to Dodge dealership for a check ,and if there are something need to be done it will be fix by us at no expense to you. You never came in to the dealership, never brought us the van back which is weird assuming that you had problem right the next day with this car. We sell used vehicles, our customers has a right for pre buyer inspection before purchasing any vehicles on our lot and we always encourage our customers to do so if not sure. We, as used car dealership, do our visual inspection before purchasing van from auctions as well. We don't fix our vehicles, we dont have mechanics on stuff to tell you the problem vehicle might have. We have Carfax posted on our website at no charge to you, same Carfax that we used before purchasing our vehicles. Vehicle didn't have any mechanical issue when we purchase It. Your Ram Promaster has still manufacture warranty that applies on mechanical issues, transmission and engine. We worked with you for the entire day trying to help you with the loan, answer all the questions you might have about the vehicle and we did purchase new key for you as well. If you think that we luck of customer service and your buying process was bad I do apologize. I wish you just as honest and truthful customers for your business as you are was for us. Good luck to you with your business, Ella
Great Service
I bought the Used 2018 Dodge Charger today and absolutely love it! Rafaella made it so simple for us we were in and out with our car in just about an hour. Awesome dealer would definitely consider going back for a future purchase.
Great Service
I bought the Used 2018 Dodge Charger today and absolutely love it! Rafaella made it so simple for us we were in and out with our car in just about an hour. Awesome dealer would definitely consider going back for a future purchase.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HI Kaylynn, Thank you for your honest review. We are so glad you liked our service and vehicle that you purchased with us. Customer service is our number one priority! Hope you are enjoying your Charger. Best, Rafaella
Great experience!
This was such a smooth and easy experience! We were literally there, test drove, and out with our purchase in less than an hour! Everyone working was so easy to talk to and welcoming. I would definitely buy there again!
Great experience!
This was such a smooth and easy experience! We were literally there, test drove, and out with our purchase in less than an hour! Everyone working was so easy to talk to and welcoming. I would definitely buy there again!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HI Kellie, Thank you for purchasing car with us and for spending time to write review. We are glad you liked our services. Best, Ella