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Volvo Cars Westport

(125 reviews)
Visit Volvo Cars Westport
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Westport from DealerRater.

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The purpose of this service was a standard while-u-wait...

The purpose of this service was a standard while-u-wait oil change. In addition, the service person(s) were proactive. While doing the oil change, he noticed that the tires would benefit from a standard, seasonal tire rotation. All was done -- oil change plus tire rotation within the expected while-u-wait timeframe plus there was no incremental charge for the tire rotation. More important to me, the tire rotation wasn't on my radar and winter weather is coming to CT. I truly appreciated the very professional approach to all of it. Very pleasant experience too. I will have future service done at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I own two Volvo's both of these were bought at the Volvo...

I own two Volvo's both of these were bought at the Volvo of Westport location. I have had these two cars serviced by Kyle Watts (my service contact) and to this date have always received the best of care. This is from the loner car side of the picture to being made aware of issues that they encounter during my visits. By this, I have avoided high service/repair costs by being alerted before the issues occur. I highly recommend this team and automobile agency .As to Kyle, he is one of the best service contacts I have encountered in many years of automobile ownership. His knowledge,expertise and the manner in which he handles the customer is, top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

excellent service, timely and always a call with a time...

excellent service, timely and always a call with a time estimate. When my car got stuck in the dead of winter on a holiday, Kyle basically stopped what he was doing and came down and got me and called when my car got to the dealership. It was freezing out so I was really thankful. The prices are in line for a volvo but the service is the added benefit... and the a loaner car is always worked around the service or a ride home. This is my 3rd and 4th car from this dealership as we have bought all the cars here and it is really the service that keeps me from going to another type of car or dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jorge is extremely knowledgeable about my volvo S80 and...

Jorge is extremely knowledgeable about my volvo S80 and is able to communicate well about parts and service for the car. He is very credible and is pleasant to deal with. This is my fourth volvo, and it is evident that Jorge has an excellent understanding of volvo cars, their parts, their performance, and knows how to treat customers and put their mind at ease. I appreciate his timely service, and he has been able to work me into a busy schedule as the need arises. Jorge brings a very positive attitude, and well trained skills to the Volvo Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Volvo of Westport has an excellent Service Department. I...

Volvo of Westport has an excellent Service Department. I called with a engine question and was told by Kyle to bring the car in so they could take a look. I dropped off the car and received a ride home from Luis who was very polite and professional. After the car was checked out and everything was found to be fine, I was picked up at home by Luis and brought back to the dealership to get my car. I was very pleased that everything was fine and covered by warranty, but even more impressed by the attention to detail provided, even with an unscheduled service call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nicole is excellent, courteous, delivers on her...

Nicole is excellent, courteous, delivers on her commitments and knowledgable. I trust her as a service professional. We have had a long relationship...10 years as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ken Chan was my salesperson and was a pleasure to work...

Ken Chan was my salesperson and was a pleasure to work with. After accessing three vehicles over 4 months I found the right one for me. Ken was always patient, responsive, highly organized and timely. He was never pushy. He knows Volvo's cold and really loves the product. I recommend Ken without reservation. I hate spending money but I actually enjoyed buying this car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was my first visit to the Westport Volvo dealer and...

This was my first visit to the Westport Volvo dealer and Nicole Kish was my advisor. She really took care of me and I will be coming back for my regular serivce to this Volvo dealer because of her. Nicole - Thank you for your excellent and professional service!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The entire service department is most professional,...

The entire service department is most professional, curtious, and will go the extra mile to be accomodating. They deliver what they promise. Kyle, Jorge, and Nicole are a pleasant to deal with. I fully intend to go back to them for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have been going to Volvo of Westport for almost 10...

I have been going to Volvo of Westport for almost 10 years. Bought 2 cars there. Most of the time Kyle Watts has been my service Rep. He is extemely helpful, makes suggestions and is always cheerful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.