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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Want a hustle free stress free purchase? See Joe Trevino...

Want a hustle free stress free purchase? See Joe Trevino excellent service, honest and friendly made the experience pleasant. Thank you Joe for awesome care!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Don’t trust what they say. They won’t do it.

We drove an hour to test drive a car. As we arrived in time the sales person was driving the car off the lot with a line-cutting couple. They negotiated the car because they agent let them cut the line. I wasted two hours in the car and all he could say is “my bad”. Lack of integrity. Lack or personal commitment. Will NEVER do business here. Angel Ortega was the sales person. Complete waste of my time and he didn’t give a crap.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Did excellent work on repairing and communicating status...

Did excellent work on repairing and communicating status of my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The customer service is always great very friendly they...

The customer service is always great very friendly they keep in contact with you about your vehicle and what is being done to it .ty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my vehicle for annual inspection and have a above...

Took my vehicle for annual inspection and have a above average Temperature indication gauge and wanted mechanic to take a quick look while there. They could not accommodate and told me i needed to make another appt even though they knew I live an hour away.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Luis, thank you for supporting us and taking the time to leave a review! We aim to deliver a flawless experience to every guest, so I would love it if you contacted me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you, and have a wonderful day! :) - Timothy Shook, COO

Excellent service and hospitality, very impressed with...

Excellent service and hospitality, very impressed with the establishment was super clean including the restrooms, Shuttle driver was very professional and courteous overall very pleased with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sales person was organized, prepared, and...

The sales person was organized, prepared, and knowledgeable. When she didn't know one answer, she immediately found out. Everyone was friendly and professional. The whole transaction was low stress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

our service was very friendly and personable. Kept in...

our service was very friendly and personable. Kept in touch with us during the service appt. and kept us informed during the process. Great Work Aaron

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It took some time to fix a glitch on my car...

It took some time to fix a glitch on my car clock Understaffed for the volume of service It seems they try their best to help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent jobExcellent service Excellent peopleFrom...

Excellent job Excellent service Excellent people From the moment you arrive until the vehicle is delivered to you, they treat you with great excellence .. thank you Mr. Hinojosa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.