Skip to main content

Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service, treated me with respect and kindness.

Great service, treated me with respect and kindness. Answered any question I had and cleared any doubts. Very friendly staff and clean facility with nice amenities

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Alejandro, thank you for taking a moment to leave us this kindhearted feedback! We always want our clients to receive first-class treatment when visiting us, so it makes us proud to see our team did just that. Congratulations on your new vehicle, and welcome to the MBSJ family! We are so happy to have you. :) - The Team at Mercedes-Benz of San Juan

Always the best service!

Always the best service! Priscilla always very nice and helpful and Geo the salesman that sold me my car always so nice. The barista very nice and did me and my daughter the best drinks. Lastly, love being in the Mercedes family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Janet, we love having you as part of the MBSJ family! We are smiling from ear to ear knowing that Priscilla, Geo, and the rest of the team delivered an experience worth bragging about. Thank you so much for choosing us to assist you, and congratulations on your amazing new car. We hope you'll be back to visit us again, even if it's just to visit our cafe so our barista can make you some amazing beverages! :) - The Team at Mercedes-Benz of San Juan

Sam T.

Sam T. Was very knowledgeable and courteous. Sam was transparent with the timeliness and expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Steve, thank you for leaving these compliments for Sam! We agree, he is so great! We're grateful for your support, and hope you will let us know if there is anything we can do to assist in the future. :) - The Team at Mercedes-Benz of San Juan

Great service from Jesse Ortiz, and frank explaining my

Great service from Jesse Ortiz, and frank explaining my daughter how her vehicle works best customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Closcom, thank you for supporting us! It's great to know that Jesse and Frank did a great job in delivering a fantastic service experience. :) - The Team at Mercedes-Benz of Austin

When we have to get our vehicle maintenance done is

When we have to get our vehicle maintenance done is always a pleasure visiting Mercedes Benz of San Juan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving this wonderful feedback, Charly! If there is anything we can do to assist in the future, we're just a phone call away! :) - The Team at Mercedes-Benz of San Juan

The staff of Mercedes of San Juan, showed

The staff of Mercedes of San Juan, showed professionalism, from the start to the finish ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cricketranch16, this is exactly the kind of experience we always strive to provide! Thanks so much for supporting everything that we do here. We'll see you next time! :) - The Team at Mercedes-Benz of San Juan

Service department has excellent service everyone is

Service department has excellent service everyone is always willing to help specially Juan he goes beyond exceeding customer expectations. the best dealership in the valley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dornelas, you are making us blush! Thank you so much for taking a moment to leave this wonderful feedback for Juan and the rest of the team. We appreciate your support and hope to see you again in the future! :) - The Team at Mercedes-Benz of San Juan

Good service from the service department.

Good service from the service department. Accommodating . My SUV cleaned . Staff are accommodating with excellent service..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Henry, you have no idea how much your support means to us! Thanks for giving us the opportunity to assist. :) - The Team at Mercedes-Benz of San Juan

Could not have for a more knowledgeable salesperson in

Could not have for a more knowledgeable salesperson in Joe Trevino!! The dealership's personnel are very nice and cordial. Everyone is always will to help!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lance, it's wonderful to see that everything was perfect on your visit! We will be sure to relay your supportive words to Joe, he will be so happy to see this kind of feedback. Thank you for choosing us, and congratulations on your new vehicle! :) - The Team at Mercedes-Benz of San Juan

Very friendly, personalized, and professional.

Very friendly, personalized, and professional. David Casados goes the extra mile to take care of your vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ismael, we are thankful for your supportive feedback for David! Thanks so much for choosing us and we'll see you next time. :) - The Team at Mercedes-Benz of San Juan