Sandia BMW MINI

Usually I have had really good experiences when I have brought my car in for service. Yesterday not so. My advisor let me know that they would be leaving early but would get another advisor to take care of me if my car was done before she got back. I didn’t know when she left. Usually someone from service comes out to talk to me about suggested repairs, that didn’t happen. What I got instead was a bad scratchy video of the underside of my car. A lot of what was on the video I couldn’t understand because it sounded like something scraping over the microphone. I was sitting outside doing an email and I saw my car being driven out and parked. I continued with my work email and after about 15 minutes, I went inside to let them know that my car was parked outside. They didn’t know who was supposed to be covering my advisor. Usually I get a printed list of recommended repairs , not this time. The service advisor that rang up my bill didn’t seem happy and didn’t say much of anything to me. Usually the service is great, yesterday it was barely good.

These guys are awesome I went in unannounced to get a rear tire on my bike and out with a new tire and a washed bike in under 2 hours every body there are friendly and accommodating.

For the second time in a row, my indicator was not reset following an oil change. The first 3 years of owning my Mini, I felt like I got very good service. Yesterday’s service visit fell way below my expectations. I did not receive any feedback regarding the questions I asked and the vehicle issues I brought up. I did not feel like I could make informed choices regarding future service. I was not told the cost of the brake fluid change or the air filters. I’ve gotten accustomed to better service at the dealership which is why I’ve taken it there for service, but yesterday was disappointing.

Had an appointment at 7:00, was there just before, first car in line. Want until I pushed them at 10:00 to confirm why the check engine light came on. Diagnosed the problem, made the repair and told me 15 minutes, about 70 minutes later, my car was ready. They charged a fair price, just a little disappointed in how long it took. I was happy they took it for a little ride just to ensure the check engine light stayed off.

I have had service here at Sandia Motorcycles on several occasions. each time they are accurate on repair procedures and costs. they are able to do the work in a timely manner. courteous and professional. it's a sure bet I will return

All I can say if you are looking to buy a used car (none BMW) you best take the vehicle to the make of vehicles dealership, have it inspected there! We purchased a vehicle from this place and being it said in the web site all cars go through a vigorous multi point inspection we figured it was good to go, wrong. Got it home found battery terminals corroded, pass. side motor mount collapsed could not see drivers side, serpentine belt hard, dried out and cracked wouldn't have been long it would have come apart and left someone stranded no telling where. Got ahold of used car manager told him the problems and wanted to return because the car had not been inspected, his words were it has been inspected by a BMW tech and when they say it's good it's good. I am thinking did he not hear what I just told him, really, thought why would someone with any knowledge of a vehicle say that. What that says to me is who cares about the customers, instead of finding out why it was not done,WOW. Anyway they finally said as a favor we will take care everything I had listed, like they were doing us a favor, really why was it not done during the inspection? Took it in they replaced belt said it wasn't cracked replaced driver side motor mount told me pass. side was fine, even after telling them how to check it they still said it was good, finally told myself give up, consider the source. Told them I would order new and put it on myself being I have worked on cars for years, 74 and now retired. Going to get rid of this vehicle, all of this is nonsense, only if people cared like they used to! really sad!--- 95% of people who own cars would not have a clue this happens and dealerships hate to be caught at!

Service Technician Taven Hazen was a pleasure to work with! A minor issue to me was immediately solved by his interest and response. He made my day!!

Super helpful staff and great service as always. The only shop i trust to work on my motorcycles.

Great service has not been forgotten at Sandia BMW service and that is so refreshing! Accurate estimating. Over perform and great communication finished off with making you feel like they love your BMW as much as you do.

I brought my car to Sandia for repair. They 'repaired' vehicle, and I drove it about one hundred and fifty miles before it sputtered out of control, refused to take gas, and became unsafe to operate. I was forced to return the car via tow truck to Sandia BMW (a cost I fronted with the assumption that it would be quickly reimbursed). The next day I was told that their mechanic failed to re-attached a cable, which was the cause of my troubles. I left them the receipt for the tow, and was told that they'd be in touch. This was TWO MONTHS ago. Despite countless texts and calls and emails, and numerous promises to make me whole, they continue to give me the runaround. The BMW Dealership in Monterey has assured me that this behavior is completely unconscionable, and criminal. I have notified the BBB and BMW North America and will now be pursuing official legal action against Sandia. To top this off, they damaged my gas gauge during the 'repair' of the 'repair', which set me back 10 more days without a car. I cannot recommend Sandia BMW in any way.