Sandia BMW MINI

I brought my car to Sandia for repair. They 'repaired' vehicle, and I drove it about one hundred and fifty miles before it sputtered out of control, refused to take gas, and became unsafe to operate. I was forced to return the car via tow truck to Sandia BMW (a cost I fronted with the assumption that it would be quickly reimbursed). The next day I was told that their mechanic failed to re-attached a cable, which was the cause of my troubles. I left them the receipt for the tow, and was told that they'd be in touch. This was TWO MONTHS ago. Despite countless texts and calls and emails, and numerous promises to make me whole, they continue to give me the runaround. The BMW Dealership in Monterey has assured me that this behavior is completely unconscionable, and criminal. I have notified the BBB and BMW North America and will now be pursuing official legal action against Sandia. To top this off, they damaged my gas gauge during the 'repair' of the 'repair', which set me back 10 more days without a car. I cannot recommend Sandia BMW in any way.

Took my 2017 BMWx1 for routine service. I had a coupon, and dealt with a knowledgeable service advisor. I was sent a progress report / video of the underneath of my vehicle that no other work was necessary. I’m pleased with Sandia’s service dept.

Bought a 2027 BMW over 6 weeks ago. Still have not got my plate. Called title clerk 2 weeks was told she would look into it and call me back with in the hour. No return call. Called my sales guy last week, said he would look into it and call me first thing Monday. No return call. Calle the general mgr. and left a detailed message of my issue. No call back. When they are trying to sell you something they dont mind hounding you with calls but after that you are on your own. I knew I should have went to Lubbock where I bought the last BMW. Next time I will !

Always the best experience for service. My advisor, Connie Herrera went above and beyond. Excellent communication, she kept me updated at every step.

Purchased a motorcycle remotely. The salesperson was excellent. Very supportive and accommodating with answering my questions and assisting with shipping.

Sandia BMW and MINI got my MINI back into tip top shape :) couldn't be happier

Lee is a great service representative. He has excellent experience with BMW’s and is courteous with his clients. He has been our rep for several years and we trust our vehicle that he will address all its needs! Thank you, Lee! Alfred & Theresa Padilla

Zach my service advisor was extremely helpful. I live a couple hundred miles away and he made sure that everything was coordinated before my arrival, helping to prevent any delays. He also arranged a loaner car and kept me updated throughout the time my car was in the shop.

The Service Department is wonderful and will work with you for the best outcome. Zach took over as our service representative Scott retired. Zach jumped right in and has been doing his best to make sure we are back on the road. We have one more work order and he I know he will stay on top of this! Thank you BMW for easing our pain!

Fabulous customer service, environment and car servicing dept. a great experience all around. I highly recommend Sandia BMW.