Sandia BMW MINI

★☆☆☆☆ Dishonest service at the worst possible time My partner and I have ridden his 1996 BMW together for years, and we've trusted Sandia BMW with it the whole time. Over a year ago I was in a car accident that nearly killed me. I haven't been able to ride since, and between lost income and medical bills, we made the hard decision to sell the bike. We paid over $2,400 for maintenance so it would be safe and look its best for a buyer. It came back with a damaged fuel tank cover. During the repair, their mechanic team called to say he was afraid of puncturing the tank while grinding on a stuck screw, and their own invoice says the screw head and bolt were filed down. Yet when we brought it up, the staff insisted the damage was already there and suggested we were lying. They even claimed we'd never serviced the bike there, until we showed them years of their own invoices. Their regional manager, Chris Barnstrop was defensive and hostile from the start. In addition, their mechanic, David was the person who damaged the bike and we were told that he said the bike was like that when we brought it in. Their answer was no compensation because the bike is old, followed by a pitch to buy a new motorcycle. A bike we cared for and shared so many rides on is now worth far less, at a time when every dollar matters to our family. I'm still healing, and the stress of being treated this way hasn't helped. A business that won't own its mistakes doesn't deserve your trust. Take your bike somewhere else.

I really appreciate their great customer service and kindness. Sandia MINI has bilingual staff, which is a major advantage. They send a video of the work being done on the car and explain the necessary repairs.

I would like to thank Jonathan and his team for taking care of me every time my vehicle is in for service. Very professional and honest. My car is running smooth as butter!

Had a great experience buying my bike. Thank you Bret and the crew and Sandia BMW

Jessica was great and fou d discount for me. Always a pleasure to go there

They were good as far as customer service but asking for a loaner was like world war 2. They never give loaners anymore..

Usually I have had really good experiences when I have brought my car in for service. Yesterday not so. My advisor let me know that they would be leaving early but would get another advisor to take care of me if my car was done before she got back. I didn’t know when she left. Usually someone from service comes out to talk to me about suggested repairs, that didn’t happen. What I got instead was a bad scratchy video of the underside of my car. A lot of what was on the video I couldn’t understand because it sounded like something scraping over the microphone. I was sitting outside doing an email and I saw my car being driven out and parked. I continued with my work email and after about 15 minutes, I went inside to let them know that my car was parked outside. They didn’t know who was supposed to be covering my advisor. Usually I get a printed list of recommended repairs , not this time. The service advisor that rang up my bill didn’t seem happy and didn’t say much of anything to me. Usually the service is great, yesterday it was barely good.

These guys are awesome I went in unannounced to get a rear tire on my bike and out with a new tire and a washed bike in under 2 hours every body there are friendly and accommodating.

For the second time in a row, my indicator was not reset following an oil change. The first 3 years of owning my Mini, I felt like I got very good service. Yesterday’s service visit fell way below my expectations. I did not receive any feedback regarding the questions I asked and the vehicle issues I brought up. I did not feel like I could make informed choices regarding future service. I was not told the cost of the brake fluid change or the air filters. I’ve gotten accustomed to better service at the dealership which is why I’ve taken it there for service, but yesterday was disappointing.

Had an appointment at 7:00, was there just before, first car in line. Want until I pushed them at 10:00 to confirm why the check engine light came on. Diagnosed the problem, made the repair and told me 15 minutes, about 70 minutes later, my car was ready. They charged a fair price, just a little disappointed in how long it took. I was happy they took it for a little ride just to ensure the check engine light stayed off.