Sandia BMW MINI

I have had service here at Sandia Motorcycles on several occasions. each time they are accurate on repair procedures and costs. they are able to do the work in a timely manner. courteous and professional. it's a sure bet I will return

All I can say if you are looking to buy a used car (none BMW) you best take the vehicle to the make of vehicles dealership, have it inspected there! We purchased a vehicle from this place and being it said in the web site all cars go through a vigorous multi point inspection we figured it was good to go, wrong. Got it home found battery terminals corroded, pass. side motor mount collapsed could not see drivers side, serpentine belt hard, dried out and cracked wouldn't have been long it would have come apart and left someone stranded no telling where. Got ahold of used car manager told him the problems and wanted to return because the car had not been inspected, his words were it has been inspected by a BMW tech and when they say it's good it's good. I am thinking did he not hear what I just told him, really, thought why would someone with any knowledge of a vehicle say that. What that says to me is who cares about the customers, instead of finding out why it was not done,WOW. Anyway they finally said as a favor we will take care everything I had listed, like they were doing us a favor, really why was it not done during the inspection? Took it in they replaced belt said it wasn't cracked replaced driver side motor mount told me pass. side was fine, even after telling them how to check it they still said it was good, finally told myself give up, consider the source. Told them I would order new and put it on myself being I have worked on cars for years, 74 and now retired. Going to get rid of this vehicle, all of this is nonsense, only if people cared like they used to! really sad!--- 95% of people who own cars would not have a clue this happens and dealerships hate to be caught at!

Service Technician Taven Hazen was a pleasure to work with! A minor issue to me was immediately solved by his interest and response. He made my day!!

Super helpful staff and great service as always. The only shop i trust to work on my motorcycles.

Great service has not been forgotten at Sandia BMW service and that is so refreshing! Accurate estimating. Over perform and great communication finished off with making you feel like they love your BMW as much as you do.

I brought my car to Sandia for repair. They 'repaired' vehicle, and I drove it about one hundred and fifty miles before it sputtered out of control, refused to take gas, and became unsafe to operate. I was forced to return the car via tow truck to Sandia BMW (a cost I fronted with the assumption that it would be quickly reimbursed). The next day I was told that their mechanic failed to re-attached a cable, which was the cause of my troubles. I left them the receipt for the tow, and was told that they'd be in touch. This was TWO MONTHS ago. Despite countless texts and calls and emails, and numerous promises to make me whole, they continue to give me the runaround. The BMW Dealership in Monterey has assured me that this behavior is completely unconscionable, and criminal. I have notified the BBB and BMW North America and will now be pursuing official legal action against Sandia. To top this off, they damaged my gas gauge during the 'repair' of the 'repair', which set me back 10 more days without a car. I cannot recommend Sandia BMW in any way.

Took my 2017 BMWx1 for routine service. I had a coupon, and dealt with a knowledgeable service advisor. I was sent a progress report / video of the underneath of my vehicle that no other work was necessary. I’m pleased with Sandia’s service dept.

Bought a 2027 BMW over 6 weeks ago. Still have not got my plate. Called title clerk 2 weeks was told she would look into it and call me back with in the hour. No return call. Called my sales guy last week, said he would look into it and call me first thing Monday. No return call. Calle the general mgr. and left a detailed message of my issue. No call back. When they are trying to sell you something they dont mind hounding you with calls but after that you are on your own. I knew I should have went to Lubbock where I bought the last BMW. Next time I will !

Always the best experience for service. My advisor, Connie Herrera went above and beyond. Excellent communication, she kept me updated at every step.

Purchased a motorcycle remotely. The salesperson was excellent. Very supportive and accommodating with answering my questions and assisting with shipping.