Albemarle Ford

I never imagined buying a vehicle would leave me in a worse position than before I walked onto the lot. I put $2,500 down, signed the paperwork, and was allowed to drive the vehicle for nearly three months. My first payment wasn't even due yet because it had been deferred. Then, without any warning from Albemarle Ford, a tow truck showed up and took the vehicle, claiming the financing "didn't go through." Since then, I've done everything I can to get answers about my $2,500 down payment, and all I've received are delays and excuses. I was told someone would speak to a manager. Days passed. Then I was told they "hadn't had time." Meanwhile, my money is still being held, and I still don't have answers. This hasn't just been an inconvenience. It has affected my life. I'm raising my grandchildren, getting them to and from school, trying to keep food on the table, and trying to hold onto my job. Since losing the vehicle, I've had to depend on other people for rides, missed work, and lost income that I desperately needed. I understand that financing doesn't always work out. What I cannot understand is allowing a customer to believe the purchase was complete for months, taking the vehicle back, and then refusing to promptly address the return of the customer's down payment. I expected honesty, communication, and accountability. Instead, I was left without transportation, without answers, and without the money I entrusted to this dealership. This has been one of the most stressful and disappointing experiences I've ever had with a business

I never imagined buying a vehicle would leave me in a worse position than before I walked onto the lot. I put $2,500 down, signed the paperwork, and was allowed to drive the vehicle for nearly three months. My first payment wasn't even due yet because it had been deferred. Then, without any warning from Albemarle Ford, a tow truck showed up and took the vehicle, claiming the financing "didn't go through." Since then, I've done everything I can to get answers about my $2,500 down payment, and all I've received are delays and excuses. I was told someone would speak to a manager. Days passed. Then I was told they "hadn't had time." Meanwhile, my money is still being held, and I still don't have answers. This hasn't just been an inconvenience. It has affected my life. I'm raising my grandchildren, getting them to and from school, trying to keep food on the table, and trying to hold onto my job. Since losing the vehicle, I've had to depend on other people for rides, missed work, and lost income that I desperately needed. I understand that financing doesn't always work out. What I cannot understand is allowing a customer to believe the purchase was complete for months, taking the vehicle back, and then refusing to promptly address the return of the customer's down payment. I expected honesty, communication, and accountability. Instead, I was left without transportation, without answers, and without the money I entrusted to this dealership. This has been one of the most stressful and disappointing experiences I've ever had with a business

This was the worst experience I have ever had at a dealership. They are very deceptive about pricing. The finance manger is beyond rude and disrespectful. When you adress your customer as "hey bud, I am doing you a favor" as you lie about pricing and incentives doesn't bode well for a sale. I ended up walking out. I went to Town and country Ford and had the exact opposite experience. Do yourself a favor and don't go to Albemarle Ford

I want to thank Mr Alex Green , he took his time to explain to me all the options of the vehicle. As a soldier in the military , I appreciate excellent customer service. Thank you

Purchased our 2020 Ford Explorer thru Joe Maus Ford with a full 7 year warranty and had no problem with using the warranty until they became Albemarle Ford. Now Everytime I call with an issue and tell them about the warranty I'm always told they will call me back. Either they need to check on the warranty or they are waiting for a part to come in. To date, I have called them with 4 issues and 1 recall notice and have yet to get a return call. I don't know how they treat customers who bought from them, but if you bought your car while it was Joe Maus Ford, you no longer exist or matter to Albemarle Ford. We had never bought a brand new car and only did so this time because of the warranty. So disappointing. As it is now approaching time to purchase another vehicle it will definitely NOT be from Albemarle Ford.

When we walked on the lot we were just looking and one of the nicest salesmen EVER met us outside. My husband wanted a used truck and he can be very picky so we did not think we would find anything for him but Kevin S. worked overdrive to help us. We found the one and we are extremely happy with it and the deal we got! Everyone was super friendly and we always give all the glory to God but a huge thank you to Albemarle Ford and their staff!! We will purchase from them again! The Shulers

They pick my plates and hold them for ransom because title for car I traded in is lost i ve never seen it but they don't care she call said ill send it to u never showed if they would have asked I'd filed for lost title but they more or less said I stole it I would have never treated poeple like this

RUN AWAY AS FAST AS YOU CAN!!!! Nothing but lying crooks! Long story short...They went through a finance company with 28.9%APR Without my permission, added my $3000 down payment instead of subtracting it...just to start. Corey, Nick, Jay, Kyle and Cesar are horrible!!! RUN........AWAY!!!!

If I could leave 0 stars then I would . I came In to look at a vehicle . They took my keys to do an appraisal and never gave them back . Had a funny feeling and wanted to leave . I kept telling them I wanted to go home and think about it . I was by myself and a hr away from home . Came in at 6 didn’t leave until 10:30 at night. I kept saying I want to go and think about it ,more and more ppl came over to talk to me . “The Big Boss “ kept telling me how he called the bank and got me this “favor “ what’s the problem?! . Goes to tell me how they’re taking a loss on selling me this vehicle (to sweeten the deal ). I told them my concerns and they promised they will fix whatever is wrong with the car . Like an idiot I trusted them and signed away . I asked several times for a service report of everything that was done to the vehicle prior to delivery . No one gave it to me .They sold me a car that didn’t even last a week . Call the bank to let them know the car is a lemon, come to find out the deal was not finalized!!!. . I asked for my original car back and they told me they sent it off to the auction. At this point I feel defeated .. literally screwed at this point which left me no choice but to get another one of their vehicle .. which I couldn’t take delivery that same day . I had to leave in a loaner because a new battery being installed “supposedly” .I reached out to them the next day to check the status of everything only to be told they’re working with other customers. The car finally get delivered and then boom “ check engine light comes on “ I’m thinking it’s because of the new battery . Goes to get a diagnostic test and the EVAP(The Evaporative Emission Control System)needs to be replaced , Cylinder #3 misfire , ac goes out smh . Less than a month owning the vehicle smh .All around bad experience. STAY AWAY FROM THIS PLACE !!!!

VERY EXPENSIVE. GO TO CONCORD OR CHARLOTTE AND YOU WILL SAVE THOUSANDS. AVOID THEM UNLESS YOU WANT TO OVERPAY