HBi Auto

Do Not Buy!!! RUN!!! The car youll buy has been sitting out in the yard, unprotected. Theres no warranty on the car besides the manufacture, they make you buy their warranty which you cant even use! I bought a 2020 taycan 4s with 8k miles and the car is total xxxx! Came with a huge scratch on the side that wasnt disclosed, the dash is lifting and the shocks went bad! I am furious! And I had a perfect Chase loan that they didnt accept!!! Made me go through Ally Auto at 9.99%! and guess what? it has daily interest so my interest never goes down!Only up!!! How? Because Ally Auto buys the contract from the dealership so they continue to make money of of you! Total xxxx!!!! And I paid 3k for delivery that was suppose to be a closed trailer and instead it was open with a bunch of other cars, not what I paid for!!!

I am posting this review regarding a separate transaction with HBI Auto involving a warranty (service contract) that I paid for as part of a vehicle purchase. The purchase agreement clearly reflects that I paid approximately $5,000 for this warranty. After later trading that vehicle in, I contacted the warranty company directly to request cancellation and was informed that the contract was in a “pending / not funded” status (unpaid). In other words, despite paying for the warranty, the warranty company confirmed that it was never funded. I followed up with HBI Auto regarding this issue. I have not received any documentation showing that the warranty was ever funded, and I have not received a refund for the warranty that I paid for. I was told by the dealership that the warranty funds had been incorporated into the trade value of the vehicle “to make the deal work.” There was no prior discussion of this, and no documentation provided at the time of the transaction indicating that the warranty funds were being treated this way. I also spoke with the finance manager, who refused to issue a refund for the warranty payment. At this point, I paid approximately $5,000 for a warranty that the warranty company confirmed was never funded, and a refund was completely refused. I am requesting one of the following: Documentation that the warranty was funded and properly canceled, or A refund of the funds paid for the warranty I have documentation supporting these facts, and this issue remains unresolved. Separately, in a different transaction, I purchased a vehicle that was represented as stock but was later found to have an aftermarket Cobb ECU and PDK tune installed. The prior owner confirmed that the Cobb AccessPort was included when the vehicle was traded in. The AccessPort was not provided with the vehicle, leaving no way to manage or remove the tune. I contacted HBI Auto regarding this and received no meaningful assistance. Resolving this will require additional cost through a Porsche dealer to return the vehicle to stock or several thousand dollars to obtain a new Cobb Accessport to marry to the vehicle.

Absolutely, DO NOT enter into contract or put any deposit on a vehicle here without doing just a little research. The bad reviews are everywhere BBB, reddit, google you name it. I'm guessing the good reviews are fake. Thank god for AMEX, or they would have stolen my deposit along with the others before me. I made the mistake of thinking they were as legitimate as they portray themselves to be

Entered into a purchase agreement of a 2018 Cayenne with the CPO label at the end of 12/25. Received the vehicle about 2 weeks later. Had 250 more miles on it than the mileage disclosure we signed at purchase. Drove about 500 miles- the vehicle overheated and stalled. Took it to the Porsche Nashville service dept (they were outstanding; see separate review) for a deeper dive. Coolant leaks around the thermostat and breather tube; oil leaking from valve cover gaskets, oil drain plug, timing cover bolts, and vacuum pump; amplifier was corroded; sunroof drains clogged. Carfax showed drains cleared by HBI 1 week prior to purchase. Raised concerns to HBI; no response. Emailed Evan, Niko, Billy, Derek, and John- no response. Calls to the main line and cell line, texts, and emails- no response. The warranty advertised is a basic 3rd party used car warranty. It did cover some of the expense (roughly $6,000), but did not cover the full labor hours from a certified Porsche dealership service facility. Have sought arbitration and will update the review once proceedings are completed.

I didn't understand the $2495 extra they lopped on top of cost of auto. They were supposed to pay off my trade in and left a balance that I had to pay off later when balance had increased. I had an automatic payment on trade in go through before they paid off loan. They refused to return payment made and money I had to pay to finish payoff on trade. 2018 Camaro. Won't even acknowledge the mistakes. Wouldn't purchase from them again.

This dealership did an amazing job providing me a virtual tour of their service area and the vehicle I was interested in! Was a great experience.

He plays the Shell game and lied to me about one one the pre delivery processes I will make everyone know just how difficult this stealership is to resolve issues that I should have never had

They sold me broken car they trying to play innocent game now. I asked them to fix it and now they want me to take review delete first. I live in California I bought car unseen from them they told me right before I paid down Payment car need some work and it won’t be shipped. I waited the car almost month. Now they threaten me with legal team and want me to take review delete first. I told them no. I will delete the review after the fixed my car. They r just liars. They don’t take responsibility of there actions. Now they telling me owner is mad about it. I paid 60k plus for the car not broken car.

I just talked to a rep on the phone so I can't review the entire dealership. After a couple of misses they got mr in touch w/ a knowledgeable person who was not pushy.

Super easy buying experience, car was exactly as described and even better when it arrived. Dan and Derek were super responsive to all my questions and car arrived with no issues. Would buy from HBi again.