CarMax Lubbock

Carmax Lubbock offers excellent communication, fast processing, and friendly customer service, making the car buying experience smooth and professional.

Ease to deal with and given all information on the vehicle with past owner history.

The first visit was fine. It took too long, but no problems. Through no fault of the boys at carmax, we had to come back another day to finish. We made an appointment-changed it immediately to the Thursday instead of Wednesday based on the schedule of the 2 boys helping us-since they knew everything we had already done, the promise of honoring the web offer for our trade etc.. we were running about 30 minutes early-driving from 2 hours away, we texted ahead to let them know when we would be arriving, go a reply that they would be ready. When we arrived at 6:30, as we texted, for a scheduled 7 pm appointment-which we told them who we made the appointment with-Obi. We were told he got off at 7pm-the time he, himself made our appointment telling us he would be here. (We changed from Wednesday to Thursday because he said he would be here-he made the appointment!) the we were asked to have a seat. We had to bring our granddaughter only because we were told her mother, who was co-owner of our trade had to be here to sign the title for the trade in front of them-she was here with the title on our previous visit, but apparently that wouldn’t work. Remember we have a 2 hour drive home on a school night for an 8 year old. We had done much of the process when we were there the previous Saturday. Anyway at about 6:50pm, after waiting for 20 minutes, we were told that Obi had gone home. And another person was going to help us. That’s fine, about 10 minutes later we saw Obi going through the back door-so we were lied to. The young man who did help us was very nice and competent. No problems with him. But why do we make an appointment at all? And why the need to lie to us…it really doesn’t make us trust the “used car salesman” more when we are lied to after our appointment made specifically with a person who knows what was going in order to save time and issue. Then, the trade offer we were told would be honored (bu Obi) was not honored. We were there until about 9:30 pm! With a 2 hour drive home, on a school night, with an 8 year old child when we had already done almost everything the Saturday before! We were here for over 2 hours that previous Saturday. We have good credit. We felt overly pushed-being asked several times and by multiple persons, why we decided against the carcare insurance, which I was pretty rudely told “it’s not insurance”! Ok, I used the wrong term! Calm down! I’m not a car sales person, I don’t work here. We have purchased at least 4 vehicles from carmax. This was the longest drawn out process yet! The man that finally helped us was very nice. But the overall experience was not..

John and Sedgerick were great. Our car was significantly delayed by the Waco hub. They shows compassion and great customer service. Curtis on the other hand was horrible. Rude and inconsiderate. Told me to do whatever I wanted in regards to seeking further action. He cost a sale as my friend was also getting a vehicle but his unprofessionalism sent her somewhere else.

Great people, I had issues with my purchase and they made everything right without question!

Carmax made shopping for a car easy. The staff were very helpful. The next time I look for a car will be at carmax.

Very friendly and helpful people. Curtis was good to deal with. He was very helpful and made the buying process quick and easy. They’re a little pushy with their extended warranty program, but other than that, very good experience. Car was exactly as it looked on pictures.

I had a fantastic experience thank you Oscar! I would definitely recommend. The process was easy and fast and everything was explained thoroughly

Polite and helpful! Will work with you to achieve your vehicle and make sure it is up to your standards.

Overall pleased with the value of my purchase. However, there is a huge issue with how pushy carmax reps can be at times for information that I had to submit multiple times. This is a continuous complaint on my part, and would have to be resolved for me to seriously consider prioritizing using carmax again in the future. Their saving grace I think is that they hold a large share of the market in used cars, so they may end up being the best choice regardless of the sales experience, which is was quite mediocre. I think the store itself and the people that work there try as hard as they can, and I do appreciate how nice they were to work with. That doesn't absolve the larger carmax ecosystem from it's glaring issues, however.