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2025 state dealer award
View 13 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Volkswagen from DealerRater.

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Took my Atlas in for the oil change, & 30 thousand miles

Took my Atlas in for the oil change, & 30 thousand miles maintenance. Very professional, & informative about my vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are lucky to have you as a customer at Harper Volkswagen of Knoxville! Thank you for trusting us with your Volkswagen Atlas and we hope to see you again down the road, Gary.

Austin was very nice to us and explained the importance

Austin was very nice to us and explained the importance of having our VW serviced. Thanks to all .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, James, for stopping by to leave Harper Volkswagen of Knoxville a wonderful review! We'll be sure your kind words reach Austin.

There sales and finance departments were awesome and are

There sales and finance departments were awesome and are past history with there service department is the reason we came back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about our sales, finance, and service teams! We’re happy to have you back at Harper Volkswagen of Knoxville!

Friendly service and helpful staff who go above and

Friendly service and helpful staff who go above and beyond to meet your needs and fulfill your wants.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are always happy to help! Thank you for choosing Harper Volkswagen of Knoxville and for sharing your feedback. We hope to see you again down the road!

friendly and honest service .

friendly and honest service . I will go back l. They work with you and offer a complimentary warranty that no other dealer does

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Shaun, thank you for choosing Harper Volkswagen of Knoxville and for sharing your positive experience with our team!

I found everyone at Harper Volkswagen to be very

I found everyone at Harper Volkswagen to be very professional and courteous. The service was done in a timely manner and I am very pleased with the service experience overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are pleased to hear that you had a seamless and efficient service experience with our team at Harper Volkswagen of Knoxville. Safe travels!

Logan, my service advisor, was courteous, very

Logan, my service advisor, was courteous, very knowledgeable and took excellent care of us. After our first loaner car had airbag issues he made sure we got an excellent replacement. He kept me informed about our car and progress on the repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Logan! We appreciate your support and hope to serve you again in the future. See you next time at Harper Volkswagen of Knoxville!

Joey was great, service went as expected and getting

Joey was great, service went as expected and getting loaner was super easy. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joey and the Harper Volkswagen of Knoxville team are thankful for your kind words! We'll be sure to pass along your praises!

Joey was very helpful!

Joey was very helpful! I highly recommend Harpers! Trustworthy, timely, and informative. He kept me updated while I waited for my car and I really appreciated that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Joey! We appreciate your confidence in our team and we hope to work with you again in the future. -Harper Volkswagen of Knoxville

I recently purchased a 2013 diesel VW and experienced a

I recently purchased a 2013 diesel VW and experienced a sudden (unexpected) dashboard indicator light. Harper VW Service Advisor Joey and Service Tech Josiah were thorough, competent and attentive to my concerns. They gave me detailed answers to all my questions using plain English (*with patience because I asked LOTS of questions). I was happy to get my car back per the service schedule. The waiting area was clean, quiet, and although very busy, I never felt rushed or unimportant. As a first-time Volkswagen owner and a new customer at Harper VW, I have confidence with the positive relationship established by Joey and will definitely return for future service on my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review, MJ! We're so pleased Joey and Josiah made your first Harper Volkswagen of Knoxville service experience a success. We look forward to serving you and your Volkswagen for many miles to come!