Reviews
Natasha was a very great help and took care of us with the greatest professionalism. Work done timely.
Natasha was a very great help and took care of us with the greatest professionalism. Work done timely.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos! We do our best to ensure a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.
I don’t appreciate the credit card service fee add on. When you spend hundreds of dollars this fee piles on. If I come back will bring a check assuming checks are accepted. If not will take my business elsewhere. Asked the service writer a question about a technical bulletin that applies to my truck, he was unaware and said he’d get back with me, he did not. Asked what was the recommended scheduled service based on mileage. He told me injector cleaner And top end service was recommended, which I agree to and paid for. I later checked and found this is not recommended service, but an add-on that was not part of Ford’s scheduled maintenance. I paid for something I didn’t want or needed. So your service advisor was uninformed, upsold me on things I didn’t need I expect more from the Ford dealer
I don’t appreciate the credit card service fee add on. When you spend hundreds of dollars this fee piles on. If I come back will bring a check assuming checks are accepted. If not will take my business elsewhere. Asked the service writer a question about a technical bulletin that applies to my truck, he was unaware and said he’d get back with me, he did not. Asked what was the recommended scheduled service based on mileage. He told me injector cleaner And top end service was recommended, which I agree to and paid for. I later checked and found this is not recommended service, but an add-on that was not part of Ford’s scheduled maintenance. I paid for something I didn’t want or needed. So your service advisor was uninformed, upsold me on things I didn’t need I expect more from the Ford dealer
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Our number is, 540-709-1280
Very clean, everyone was nice and accommodating. Jeffrey the service manager was very helpful if finding us the best deal on tires.
Very clean, everyone was nice and accommodating. Jeffrey the service manager was very helpful if finding us the best deal on tires.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your review has made our day! Thank you for taking the time to leave us this awesome feedback and five-star rating! We hope you come back to see us again!
Jeff is a huge asset and makes parts and service very smooth at the dealership. He’s been a huge help, and gets things done quickly.
Jeff is a huge asset and makes parts and service very smooth at the dealership. He’s been a huge help, and gets things done quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service, work completed in a timely manner. The staff was very friendly to work with.
Great customer service, work completed in a timely manner. The staff was very friendly to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shayne is a great service advisor. Will be a return customer with him working there.
Shayne is a great service advisor. Will be a return customer with him working there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fair deal. Quick to get stuff done in a holiday. We appreciate the effort by your team.
Fair deal. Quick to get stuff done in a holiday. We appreciate the effort by your team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership was professional, clean and courteous, and kept me informed the whole time also they explained my warranty so I could understand exactly what was going on
Dealership was professional, clean and courteous, and kept me informed the whole time also they explained my warranty so I could understand exactly what was going on
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had a slip up with what I was charged, service manager took care of it with zero issue. Great shop for honest service.
Had a slip up with what I was charged, service manager took care of it with zero issue. Great shop for honest service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shayne will always bring me back to this dealership. He’s always reliable and on the spot with his time lines and recommendations.
Shayne will always bring me back to this dealership. He’s always reliable and on the spot with his time lines and recommendations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair