Bayside Ford

First appointment I had I showed up 15 minutes early. I was told there would be over a 2 hour wait. I asked why my appointment was not being honored. I was told it was, but still over 2 hour wait. I am not sure what the point is of having an appointment if that is the case, and would have been nice to know before I got. Could have saved me some time. Made another appointment the following week. And had no issues being seen at scheduled time. Natasha provided exceptional customer service. However, I am a little confused why I was charged $20 for a state inspection on a vehicle I purchased brand new less than a year ago from that dealership.

Great service, good pricing for quality product. Fast processing team to get us out the door with a new to me used SUV!

Awesome customer service! Entire team worked hard to ensure I was satisfied with my purchase

Very good customer service and explained everything about the vehicle Good experience and well let others know

Clean showroom and good variety of vehicles and great salesman With patience while I asked many questions.

My salesman JP was awesome and made sure I got a new car. The best car buying experience I've ever had.

Once again this dealership has proven themselves to be superior to the others in the area and thats why i continue to trust them with my truck they understand how particular i am when it comes to my truck and my service advisor is always giving me updates when he can hes often very busy in there and still finds time to reach back out even if its not the same day its the very next day for sure

Very quick, thorough, & polite. I started using them for service when they moved to King George & bought my first vehicle from them a few months ago breaking a 30 year buying spree from one other dealer & had a great experience.

Work was done on time and well done as usual, that's why we keep coming back for both our vehicles. Natasha was her usual personable excellent service advisor!

Prices can’t be beat; however, customer service has been very disappointing. Multiple phone calls have gone unanswered and were never returned. The car was given to me without an inspection, without the new tires that were promised, with very little gas, and it was not registered. I am also still missing the trunk lid. We were told in January that a new one would be provided, and it is now May with no resolution. They have not returned calls regarding this issue. I While the pricing was great, the lack of follow-through and communication has made this a frustrating experience.