Reviews
I used a coupon for an oil change primarily, but they also rotated the tires, checked the brakes, etc. They reported that my week-old rear brakes were at 4 mm. I complained. The service manager looked at them and confirmed that they look new. He was apologetic, polite, and understanding. I’m still disappointed with their mechanic.
I used a coupon for an oil change primarily, but they also rotated the tires, checked the brakes, etc. They reported that my week-old rear brakes were at 4 mm. I complained. The service manager looked at them and confirmed that they look new. He was apologetic, polite, and understanding. I’m still disappointed with their mechanic.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Shayne is a fantastic service manager. Bayside quickly identified and corrected a problem that another dealership overlooked after being specifically informed of it.
Shayne is a fantastic service manager. Bayside quickly identified and corrected a problem that another dealership overlooked after being specifically informed of it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service- Service Department. Very friendly, I received a quick text to let me know that they had a communication contact for me and would let me know when my vehicle was ready. He then helped me with tire options as well. Definitely a great visit! I'll be back and I highly recommend them and the waiting area is so relaxing. PERFECT!
Great service- Service Department. Very friendly, I received a quick text to let me know that they had a communication contact for me and would let me know when my vehicle was ready. He then helped me with tire options as well. Definitely a great visit! I'll be back and I highly recommend them and the waiting area is so relaxing. PERFECT!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shayne was great and kept me informed about my vehicle while it was being serviced.
Shayne was great and kept me informed about my vehicle while it was being serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Appointments are easy to make and the staff is friendly, knowledgeable, and flexible! I love that the drive-in is inside!
Appointments are easy to make and the staff is friendly, knowledgeable, and flexible! I love that the drive-in is inside!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bay side was wonderful very caring and helpful, would go back there in a minute thankyou
Bay side was wonderful very caring and helpful, would go back there in a minute thankyou
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
First appointment I had I showed up 15 minutes early. I was told there would be over a 2 hour wait. I asked why my appointment was not being honored. I was told it was, but still over 2 hour wait. I am not sure what the point is of having an appointment if that is the case, and would have been nice to know before I got. Could have saved me some time. Made another appointment the following week. And had no issues being seen at scheduled time. Natasha provided exceptional customer service. However, I am a little confused why I was charged $20 for a state inspection on a vehicle I purchased brand new less than a year ago from that dealership.
First appointment I had I showed up 15 minutes early. I was told there would be over a 2 hour wait. I asked why my appointment was not being honored. I was told it was, but still over 2 hour wait. I am not sure what the point is of having an appointment if that is the case, and would have been nice to know before I got. Could have saved me some time. Made another appointment the following week. And had no issues being seen at scheduled time. Natasha provided exceptional customer service. However, I am a little confused why I was charged $20 for a state inspection on a vehicle I purchased brand new less than a year ago from that dealership.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great service, good pricing for quality product. Fast processing team to get us out the door with a new to me used SUV!
Great service, good pricing for quality product. Fast processing team to get us out the door with a new to me used SUV!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome customer service! Entire team worked hard to ensure I was satisfied with my purchase
Awesome customer service! Entire team worked hard to ensure I was satisfied with my purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very good customer service and explained everything about the vehicle Good experience and well let others know
Very good customer service and explained everything about the vehicle Good experience and well let others know
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car