Reviews
Honda Van Nuys is an excellent dealership and its service center, provides superior service. Mr. Castro kept me up to date, in spite of the fact that my vehicle spent a week in the service center.
Honda Van Nuys is an excellent dealership and its service center, provides superior service. Mr. Castro kept me up to date, in spite of the fact that my vehicle spent a week in the service center.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very good service the customer service team is very nice The place is so clean is saying my car is ready in 1 hour and exactly take 1 hour explain everything to me to do to my car
Very good service the customer service team is very nice The place is so clean is saying my car is ready in 1 hour and exactly take 1 hour explain everything to me to do to my car
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're so glad to hear you had a great experience with our customer service team and that your car was ready on time. Cleanliness and clear communication are priorities for us. We appreciate your feedback and look forward to serving you again!
Excellent, friendly, honest, professional, helpful, patient, respectful, knowledgeable, courteous, trustworthy, efficient, attentive, welcoming, outstanding, exceptional
Excellent, friendly, honest, professional, helpful, patient, respectful, knowledgeable, courteous, trustworthy, efficient, attentive, welcoming, outstanding, exceptional
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're happy to hear that you had such a positive experience with our team. Your satisfaction is our top priority, and we appreciate your recognition of our efforts to provide excellent service. We look forward to seeing you again!
Just for one hour repair I had to wait for three and a half hours. I did not service my car. Not good.
Just for one hour repair I had to wait for three and a half hours. I did not service my car. Not good.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and appreciate your feedback. Timely service is important to us, and we’re looking into this matter to ensure it doesn’t happen again. If you would like to further discuss your experience, please reach out to our General Manager, Brian Sobel, at [email protected]. Thank you for bringing this to our attention.
Very attentive and fast service. Clean surrounding and comfortable sitting arrangement. Very good service especially the Lift service offered to us to nearby restaurant was an added bonus.
Very attentive and fast service. Clean surrounding and comfortable sitting arrangement. Very good service especially the Lift service offered to us to nearby restaurant was an added bonus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Astrid, for your fantastic review! We're excited to hear you enjoyed our attentive service and the added convenience of the lift. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back!
Good El señor Omar fue un buen asesor para el servicio para mi carro siempre pido que el me ayude en cada servicio
Good El señor Omar fue un buen asesor para el servicio para mi carro siempre pido que el me ayude en cada servicio
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback, Edith! We’re thrilled to hear that Mr. Omar provided you with excellent service and guidance. Our team is always here to assist you with your car needs, ensuring you have a great experience every time.
My service never happened because the system was down, supposedly. I brought my car in at 7:30 AM was called at about 10:45 AM to say the system was down and could I leave my car for a few more. Around 245 I got another call saying system was still down. Can I come get my car? When I got there, nobody was particularly apologetic and when I asked what I was supposed to do now they said you’ll have to reschedule.. not a single person offered to reschedule and there was no genuine apologies made. Everyone seemed like they could not care less that they wasted my time and my gas and my day off and nothing got done.. I’ve dealt with many other vehicle dealerships in the past and only Honda locations and this specific one have ever given me this kind of terrible customer service.
My service never happened because the system was down, supposedly. I brought my car in at 7:30 AM was called at about 10:45 AM to say the system was down and could I leave my car for a few more. Around 245 I got another call saying system was still down. Can I come get my car? When I got there, nobody was particularly apologetic and when I asked what I was supposed to do now they said you’ll have to reschedule.. not a single person offered to reschedule and there was no genuine apologies made. Everyone seemed like they could not care less that they wasted my time and my gas and my day off and nothing got done.. I’ve dealt with many other vehicle dealerships in the past and only Honda locations and this specific one have ever given me this kind of terrible customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand how frustrating it was to set aside time for your service appointment and leave without the work being completed. Unfortunately, a nationwide Honda system outage impacted our ability to complete certain services that day. We recognize the inconvenience this caused and appreciate your patience with circumstances outside of our control. Please contact Brian Sobel at [email protected] if you would like to discuss your experience further.
Professional, friendly, good coffee machine, always takes longer than estimated but that’s normal for any place.
Professional, friendly, good coffee machine, always takes longer than estimated but that’s normal for any place.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear you had a great experience with our team and enjoyed the coffee. We appreciate your understanding regarding timing, as we strive to provide quality service. Looking forward to seeing you again!
Miguel and the team always give great and thorough service on my Honda CRV. I will continue to come back.
Miguel and the team always give great and thorough service on my Honda CRV. I will continue to come back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback, Sam! We're very glad to hear that Miguel and the team have consistently provided you with great service. Your loyalty means a lot to us, and we look forward to seeing you again in the future.
It was very nice, pleasant, and helpful Enjoyed the coffee and donuts , and the service area is always clean
It was very nice, pleasant, and helpful Enjoyed the coffee and donuts , and the service area is always clean
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're very happy to hear you enjoyed the coffee and donuts, and that our service area met your expectations. We strive to create a pleasant environment for all our guests. Looking forward to your next visit!