Reviews
Worst Dealership service - ever. I dropped the car to have the transmission checked out - Omar called me a few hours later and said there was a screw in the transmission that was loose, all of the transmission fluid sprayed out underneath the car - he also sent me a video. He said the technician Rolando filled it with fluid,and tightened the screw, test drove it, and it was running fine. I went back to Honda, got the car,and paid the $300- but the car didn't even make it to my house! it was having the same issue as when I brought it in, but worse. When I returned less than an hour later - he became argumentative, used inflammatory language, insinuating that I didn't want to pay the technician - even though I had already paid the $300. I had to ask him to stop implying that the issue was about money, and redirect his focus to the technician that released the car to be driven unsafely. He again used inflammatory language saying his technician didn't lie, that it was test driven and was running fine. He refused to accept the key or the car- he offered to charge even more money to do a transmission flush which I declined. I spoke to the manager the next day- Les Akers- he acknowledged the bad service, offered a refund which I didn't accept- and he allowed me to leave the car there with the key until I was able to arrange for transport by tow truck. That process also went through Omar- but he refused to release the car to the tow driver !!- even though I had texted him and advised him of its pick up 2 hours prior to the tow truck arriving. Over all - his behavior was targeted, inappropriate, biased, influenced and defensive. He exhibited a lack of character, integrity, and professionalism. It's not about the money - it's about integrity of the service work and professional character.
Worst Dealership service - ever. I dropped the car to have the transmission checked out - Omar called me a few hours later and said there was a screw in the transmission that was loose, all of the transmission fluid sprayed out underneath the car - he also sent me a video. He said the technician Rolando filled it with fluid,and tightened the screw, test drove it, and it was running fine. I went back to Honda, got the car,and paid the $300- but the car didn't even make it to my house! it was having the same issue as when I brought it in, but worse. When I returned less than an hour later - he became argumentative, used inflammatory language, insinuating that I didn't want to pay the technician - even though I had already paid the $300. I had to ask him to stop implying that the issue was about money, and redirect his focus to the technician that released the car to be driven unsafely. He again used inflammatory language saying his technician didn't lie, that it was test driven and was running fine. He refused to accept the key or the car- he offered to charge even more money to do a transmission flush which I declined. I spoke to the manager the next day- Les Akers- he acknowledged the bad service, offered a refund which I didn't accept- and he allowed me to leave the car there with the key until I was able to arrange for transport by tow truck. That process also went through Omar- but he refused to release the car to the tow driver !!- even though I had texted him and advised him of its pick up 2 hours prior to the tow truck arriving. Over all - his behavior was targeted, inappropriate, biased, influenced and defensive. He exhibited a lack of character, integrity, and professionalism. It's not about the money - it's about integrity of the service work and professional character.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
He is very good costumer service. He is so friendly and kind. Do his work so past. I'm so proud of him ??
He is very good costumer service. He is so friendly and kind. Do his work so past. I'm so proud of him ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re very excited to hear about your positive experience and appreciate your kind words about our team. Providing excellent customer service is our priority, and it's great to know we hit the mark!
Just an excellent experience and got the exact car we wanted. Salesperson Steve was excellent and so was finance.
Just an excellent experience and got the exact car we wanted. Salesperson Steve was excellent and so was finance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback, John! We're very happy to hear you had an excellent experience and found the perfect car. We'll be sure to pass along your kind words to Steve and the finance team. Enjoy your new ride!
It's always easy and efficient with a comfortable place to wait. Everything is always explained very clearly
It's always easy and efficient with a comfortable place to wait. Everything is always explained very clearly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're so happy to hear that you had an easy and efficient experience with us. Providing a comfortable environment and clear communication is our top priority. We appreciate your feedback and look forward to serving you again!
It's always easy and convenient. Most of the time I'm finished earlier than expected and get constant updates on how my car is doing. There is never any pressure to do any unnecessary repairs and everything is clearly explained. Also the donuts! LOL
It's always easy and convenient. Most of the time I'm finished earlier than expected and get constant updates on how my car is doing. There is never any pressure to do any unnecessary repairs and everything is clearly explained. Also the donuts! LOL
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re very glad to hear that you find our service easy and convenient, and that our team keeps you informed. We take pride in transparency and ensuring you’re comfortable with your car care. And yes, the donuts are a favorite!
I've been visiting Honda of Van Nuys for over 10 years, and the service is always good.
I've been visiting Honda of Van Nuys for over 10 years, and the service is always good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty, Carlos! We’re very excited to hear that you've consistently enjoyed our service over the years. Your support means a lot to us, and we look forward to continuing to provide you with great experiences.
Love that I got a video from the service done. Service was fast, no líneas when I got there.
Love that I got a video from the service done. Service was fast, no líneas when I got there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're glad you enjoyed the quick service and the video update. We strive to keep the experience smooth and efficient for all our customers. Your satisfaction means a lot to us!
Had a very enjoyable experience. Salesperson was great. Had to wait a little for the finance part but otherwise it was great.
Had a very enjoyable experience. Salesperson was great. Had to wait a little for the finance part but otherwise it was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback! We're thrilled to hear you had an enjoyable experience and that our salesperson made a positive impact. We appreciate your patience during the finance process and look forward to serving you again in the future!
Miguel has been very professional and detailed in all past services I have had at Honda Van Nuys. He’s thorough and explains all services needed and possible ones that could arise in the future.
Miguel has been very professional and detailed in all past services I have had at Honda Van Nuys. He’s thorough and explains all services needed and possible ones that could arise in the future.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're excited to hear about your positive experiences with Miguel. Providing thorough and professional service is our priority, and we appreciate your feedback. Looking forward to seeing you again for your future service needs!
Good, how it takes from 9am to literally 4:30pm to put in a light bulb is hard to fathom! But we like Leslie
Good, how it takes from 9am to literally 4:30pm to put in a light bulb is hard to fathom! But we like Leslie
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback! We appreciate your patience during the service process and are glad to hear you enjoyed working with Leslie. Your experience helps us improve, and we hope to make your next visit even smoother.