Honda Van Nuys

We got detailed information on all the car options we were looking for, and on all payment options. Ron was very friendly and helpful with our experience. The finance team was very helpful too. Definitely will go back to this dealership in the future.

THEY WERE AWESOME WITH THE QUICK SAME DAY SERVICE! I DEFINITELY WILL BE BACK FOR THE NEXT ONE!

Took my car for a recall at 11am and it was getting close to the closing time so I called at 5:30 to get an update on my vehicle and operator said there was no record of my car there. Then after some time they located the advisor and he said my car wasn't done! My car was there for 6 hours and it's not done and hasn't even been serviced! No calls, no communication! I called and left a voicemail to the service manager and no call back!!!!

When my previous vehicle was totaled, I began the search for my next car and reached out to several dealerships. One of the first places I called was Van Nuys Honda, where I had the pleasure of speaking with Jorge. From the very first conversation, Jorge was kind, patient, and genuinely helpful. He took the time to answer my questions without any pressure, and that positive experience was exactly what prompted me to visit the dealership the very next day. That's when I met Todd Denny—the salesperson who would eventually sell me my new car. From day one, Todd was outstanding. He was pleasant, patient, and incredibly kind throughout every step of what became a week-long decision. Never once did I feel pressured. Instead, Todd listened carefully to everything I was looking for, understood my circumstances, and showed me the exact vehicle I had come to see. Little did I know that a week later, that would be the very car I would drive home. During that week, I spoke with several other dealerships and salespeople, but there was simply something about Todd and the team at Van Nuys Honda that I couldn't get out of my mind. Their sincerity, professionalism, and genuine care stood out from everyone else. Then, as I was leaving work on a Friday, I received a text from Jorge asking how things were going. I replied that I was leaving work but planned to stop by since the dealership was on my route home. As I was getting my wheelchair out of my rental car, there was Todd waiting outside to greet me. That simple gesture meant more than he probably realized. Todd walked me inside, and together we worked through every detail. He genuinely advocated for me, working hard to get the price to a place where I felt comfortable. He also went above and beyond by helping me secure financing through Honda instead of my own bank, which resulted in a better interest rate. That extra effort made a tremendous difference. Afterward, I met with Farid to discuss warranty options, and that was another fantastic experience. Farid patiently explained everything and helped structure a warranty package that kept my monthly payment close to where I wanted it while providing bumper-to-bumper coverage for the life of my loan. I never once felt like I was being "sold" something. Instead, I felt like someone was looking out for my best interests and helping me make a sound investment. By the time all the paperwork was finished, it was just after 11:00 p.m. When I walked outside, Todd was still there waiting for me. My new Honda sat outside with a beautiful red bow on the hood, shining as beautifully as I had seen it before. But Todd wasn't finished. He spent another 30 minutes helping me install my portable hand controls so I could safely drive my new vehicle home that night. Before sending me on my way, he had me drive the car around the block while he answered every question I had and even pointed out features I wouldn't have thought to ask about. He wanted to make absolutely certain I was completely comfortable and confident before leaving the dealership. Since that evening, Todd has continued to help me whenever I've had questions, proving that his exceptional customer service didn't end when the sale was complete. My experience at Van Nuys Honda was exceptional from beginning to end. Jorge, Todd, Farid, and the entire team treated me with kindness, respect, honesty, and genuine care. They turned what could have been a stressful experience into one I'll always remember with gratitude. I truly feel like I'm part of the Van Nuys Honda family, and I'm proud to say that. Thank you, Jorge, Todd, Farid, and everyone at Van Nuys Honda. You've earned a customer for life and I wholeheartedly recommend your dealership to anyone looking for an honest, caring, and first-class car-buying experience.

Honda Van Nuys is the only dealer I trust and will use for servicing my CRV. They are so honest and accommodating! Love them!

I appreciated that Miguel did not try and up sell things I didn't need. Miguel was attentive and kind.

Miguel was beyond great. Very professional and answered all of my questions. I will definitely be coming back!

He was very quick and knowledgeable The car got repaired less than 5 hours and he called and informed that the car is ready to pick up

You guys have mosquitoes or maybe fleas I got bitten my arm and the back of my shoulder! I did tell the associate but didn’t say nothing at all! I’m not really sure if I am going back to your Dealer?

Love love love Honda Van Nuys! I drive from Thousand Oaks because of Len Akers. He is honest and such a kind gentleman.