Reviews
Tony Castro, the service advisor, was really helpful and kind throughout the whole process. I am glad he was assigned to me when I brought my car in for service. I felt like Tony was patient and answered my questions.
Tony Castro, the service advisor, was really helpful and kind throughout the whole process. I am glad he was assigned to me when I brought my car in for service. I felt like Tony was patient and answered my questions.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Filthy, left oil on drivers and passenger door handles and steering wheel. I had to take car to car wash after oil change.
Filthy, left oil on drivers and passenger door handles and steering wheel. I had to take car to car wash after oil change.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience. Cleanliness is a priority for us, and we appreciate your feedback. We'll address this issue with our team to ensure better service in the future. If you have any additional comments, please contact our General Manager, Brian Sobel, at [email protected]. Thank you for bringing it to our attention.
Excellent Tony is always easy to work with and attentive to my needs. Thats all the time I have!!!
Excellent Tony is always easy to work with and attentive to my needs. Thats all the time I have!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're so happy to hear that Tony provided you with attentive service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again!
Was mislead even though I called in advance with specific questions. Don't trust the dealership
Was mislead even though I called in advance with specific questions. Don't trust the dealership
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience. Your feedback is important, and we strive for clear communication. We’d like to address your concerns and improve our service. At your earliest convenience, please reach out to our General Manager, Brian Sobel, [email protected]. Thank you for sharing your thoughts with us.
Very informative about the services I was receiving She is nice and looking out for for my car
Very informative about the services I was receiving She is nice and looking out for for my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're excited to hear you found our team informative and attentive. Providing great service is our priority, and your feedback makes it all worthwhile. We look forward to seeing you again!
Advisor was fine; technician took far too long to complete work. No Three more words? Why?
Advisor was fine; technician took far too long to complete work. No Three more words? Why?
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your comments about the technician's timing and will work on improving our efficiency. Your experience is important to us, and we're committed to enhancing our service. At your earliest convenience, please reach out to our General Manager, Brian Sobel, at [email protected]. We hope to provide you with better service in the future.
Is the first time I've gone in and been out for a oil change in an hour and a half. Checking process was easy I got to sit down enjoy some of the complimentary beverages, and the air conditioning and be able to charge my phone at the same time.
Is the first time I've gone in and been out for a oil change in an hour and a half. Checking process was easy I got to sit down enjoy some of the complimentary beverages, and the air conditioning and be able to charge my phone at the same time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Tony! We're very happy to hear you had a quick and comfortable experience during your oil change. It's great that you enjoyed the amenities while waiting. We look forward to seeing you again!
Very Good Jose was professional and helpful. The service was completed as expected, and the overall experience was good.
Very Good Jose was professional and helpful. The service was completed as expected, and the overall experience was good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're very glad to hear that Jose provided you with professional and helpful service. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Fast and easy experience My experience at Honda of Van Nuys was amazing, fast, and easy
Fast and easy experience My experience at Honda of Van Nuys was amazing, fast, and easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so happy to hear that you found your visit fast and easy. We strive to make every interaction enjoyable. Looking forward to seeing you again!
It was easy ti make appointment and good employee thats all thank you i will go back again hehe
It was easy ti make appointment and good employee thats all thank you i will go back again hehe
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're very glad to hear that you had a smooth appointment experience and enjoyed our team's service. We look forward to welcoming you back!