Reviews
Easy and fast A like the friendly service A like the friendly service and the communication definitely I'm coming back
Easy and fast A like the friendly service A like the friendly service and the communication definitely I'm coming back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, honest deal making. Comfortable showroom. Good selection of new cars. Great location and service department.
Excellent, honest deal making. Comfortable showroom. Good selection of new cars. Great location and service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic feedback! We’re very happy to hear you had such a positive experience with our showroom and service. Our team works hard to provide a great selection and honest deals. We look forward to seeing you again!
I had an appointment for a certain time with a specific advisor. As always the advisor I had the appointment with wasn't there and I had to wait 25 minutes until someone checked me in. This seems to be the problem for the last several times we have brought I. Any of our Hondas. I don't know why we bother making an appointment. In addition I feel as though my car wasn't thoroughly evaluated as a couple day later I go to use my fluid in the windshield wiper and it's completely empty. I know I had water in when I brought it in. Also, since picking up my car my Apple CarPlay doesn't work and it worked when I brought it in.
I had an appointment for a certain time with a specific advisor. As always the advisor I had the appointment with wasn't there and I had to wait 25 minutes until someone checked me in. This seems to be the problem for the last several times we have brought I. Any of our Hondas. I don't know why we bother making an appointment. In addition I feel as though my car wasn't thoroughly evaluated as a couple day later I go to use my fluid in the windshield wiper and it's completely empty. I know I had water in when I brought it in. Also, since picking up my car my Apple CarPlay doesn't work and it worked when I brought it in.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We understand how important it is for your visit to be efficient and properly coordinated, and we regret that your recent experience did not meet those expectations. We strive to ensure that scheduled appointments are honored and that each vehicle is handled with care and attention. Regarding the items you mentioned after your visit, including the washer fluid and Apple CarPlay functionality, we would appreciate the opportunity to take another look and ensure everything is operating as intended. Please reach out to our General Manager, Brian Sobel, at bsobel@hondavannuys.com, so we can assist you further and work toward a better experience moving forward.
The service manager has no customer service skills. His behaviorl bordered on rude and unprofessional.
The service manager has no customer service skills. His behaviorl bordered on rude and unprofessional.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Roland. Providing excellent customer service is a priority for us, and we appreciate your feedback. We'll address your concerns with the team to improve future interactions. If you would like to further discuss your experience, please reach out to our General Manger, Brian Sobel, at bsobel@hondavannuys.com. Thank you for bringing this to our attention.
He explained me everything I need to know Ok And also he take care of me
He explained me everything I need to know Ok And also he take care of me
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that you received thorough explanations and excellent care during your visit. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
I felt fortunate the work got done so quickly. I felt like the rate was kind of expensive, but I know that dealerships are typically more expensive than independent mechanics. I thought the inspection was thorough, and the video that was sent to me was a grand idea.
I felt fortunate the work got done so quickly. I felt like the rate was kind of expensive, but I know that dealerships are typically more expensive than independent mechanics. I thought the inspection was thorough, and the video that was sent to me was a grand idea.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you appreciated the thorough inspection and the video update. We strive to provide quality service and transparency. Your understanding of our pricing is appreciated, and we hope to continue meeting your expectations in the future!
He is always honest and thorough And he always make sure that I get the correct servicing when I come in to the dealership…
He is always honest and thorough And he always make sure that I get the correct servicing when I come in to the dealership…
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re glad to hear you appreciate our team's honesty and thoroughness. Providing the best service is our priority, and we look forward to continuing to meet your needs. Your satisfaction means a lot to us!
Miguel Cuenca was extremely helpful during my visit! Would highly recommend. He made sure I got the best deal on my service and made recommendations for next time. Thank you for all the help!
Miguel Cuenca was extremely helpful during my visit! Would highly recommend. He made sure I got the best deal on my service and made recommendations for next time. Thank you for all the help!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're very glad to hear about your positive experience with Miguel. Providing excellent service and support is our goal, and it’s great to know he helped you find the best deal. We appreciate your recommendation and look forward to seeing you again!
Jeremiah is my advisor. He is excellent. And it is always a pleasure to deal with him.
Jeremiah is my advisor. He is excellent. And it is always a pleasure to deal with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're very glad to hear that Jeremiah provided you with excellent service. Our team strives to make every visit a pleasure, and we appreciate your support!
Excellent service by everyone specially by Sett our salesman, thank you for everything. Highly recommend Honda of Van Nuys
Excellent service by everyone specially by Sett our salesman, thank you for everything. Highly recommend Honda of Van Nuys
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear about your excellent experience, Diana! Our team strives to provide top-notch service. Thank you for your kind words and recommendation! We look forward to seeing you again.