Reviews
The personnel at Infinity are very friendly, personal &...
The personnel at Infinity are very friendly, personal & welcoming. I took my QX60 in for its 25,000 mi check up, as suggested in the manual . There was also a recall on my 2015 model. They took care of all prescribed services within the time they told me, actually under the time they had projected .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
The work done to my car was completed in a timely manner....
The work done to my car was completed in a timely manner. Staff was knowledgeable and professional. The waiting area and other areas was clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Carlos Robles INFINITI of South Bay Service Manager
Edson does a great job! Very personable and reliable.i...
Edson does a great job! Very personable and reliable.i need to add 12 more words but I don’t k ow what else to say
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Matt, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager
Recently purchased a preown QX50 and brought my car in...
Recently purchased a preown QX50 and brought my car in for front brakes and the we extremely helpful and quick. they even over some features on my car with me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
Excellent service and they are not like Cerritos...
Excellent service and they are not like Cerritos Infiniti. Courteous and friendly service. Goes in depth to explain things to me and is honestly- I think it is worth the drive here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out, Susana! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
Excellent service and staff. Wilson is absolutely the...
Excellent service and staff. Wilson is absolutely the best. He is professional and knowledgeable. I would highly appreciate Infiniti of South Bay and plan to get another Infiniti in the near future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Wilson and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Carlos Robles INFINITI of South Bay Service Manager
I really appreciate the service that I received. From...
I really appreciate the service that I received. From understanding of what my vehicle needs and covering all of my concerns. I look forward to coming back for my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zach, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
The service team did a great job identifying the problem...
The service team did a great job identifying the problem with my SUV. Took them 2 times to get it but everything is good now.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
Been going to the same dealership where I bought my car....
Been going to the same dealership where I bought my car. Haven’t gone to any other dealership since then. The service always been excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager
Everything thing is always great when I come in for...
Everything thing is always great when I come in for service. Edson went above and beyond to take care of my vehicle, he got me in and out in great time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeremiah, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Edson went above and beyond to take care of your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Carlos Robles INFINITI of South Bay Service Manager