KarGenie

I would advise anybody who is looking through these reviews to be aware of the people that have made only one, two or no reviews in the past. Usually that means the company itself fabricated those reviews to make themselves look good. That's why they're all five stars not actual customers. DO NOT be fooled by their public responses offering "help"—it is completely fake for PR. After posting my original review, their management refused to take responsibility, stonewalled safety concerns, and declared the matter "closed." Deceptive Price Packing: My 2017 Toyota RAV4 was listed at $13,477. Through aggressive price-packing, add-ons, and contract manipulation, they pushed the financed amount over $20,000, totaling over $31,000 across my loan term. Unsafe Vehicle & Falsified Inspections: An independent mechanical inspection revealed serious safety defects—including a defective tire pressure sensor, failing CV axle, and suspension issues. KarGenie provided a superficial check-box inspection form that completely missed these defects, yet they refuse to fix them unless I waive my rights to other contractual grievances. Disregarding Implied Warranties: Despite selling an active $2,995 Ascent service contract (which prevents disclaiming implied warranties under California law), they claim any assistance is merely discretionary "goodwill." Be extremely careful doing business here. Their public promises to "help" are just for show.

They lie. Sold me a car that had issues, in accident and they put it back for sale and kept my deposit.

I messaged about wanting to do an even trade on a truck they listed on the website. Was texting with a Tommy, who texted and said "yes we can" when I asked "would you do an even trade for 2009 Tacoma Prerunner TRD Sport Double cab long bed 228500?" I responded I would come out the same day, which I did (an hour drive). I get a text asking if I had arrived from the same number I've been texting, and was asked to advise when I had. I spoke with a sales person (can't remember the name at this point). I explain what's happened, and he proceeds to take point on "helping me". Then I'm told the truck I was there for was "out for smog", and they called me (which they did, and texted asking me to call back, which I did, and the call wasn't answered. I then texted in response and let them know I had called and there was no answer.) The sales rep tells me no problem, in the mean time they can do an assessment on my truck and then "go over the numbers". We sat down, and now we're not talking about an even trade, but how much more I would have to come up with. No thanks! So I lied to, deceived, and then inconvenienced with the hour long drive for a deal that wasn't going to be done. DO NOT TRUST THIS DEALERSHIP- READ THE OTHER REVIEWS AND TAKE THEM AT THEIR WORD! OH! And then, I get 2 more texts after all this asking if I'm still looking for a vehicle.

I've left prior reviews in a span of 4 days 1he 1st one was for what I thought was a great experience the 2nd was what to me had been a nightmare. I contacted the Manager Sal and he resolved my issue with no problem to my satisfaction. All I'm going to say is inspect what your purchasing get a clear understanding of your agreement totally. The staff members that assisted me today were helpful and pleasant.

Do yourself a favor and shop somewhere else. The manager at this dealership has no people skills. He even told me I was lying.... collected almost $200 more than my payoff amount and proceeded to use up any extra that I would have gotten back from my loan by not paying it off for 3 weeks, which allowed my payment to go past due. They finally sent the check to the credit union when I called to find out why my loan wasn't paid. I was expecting (because it was a huge selling point for them and they kept repeating that I would get the extra back when I questioned why they were collecting so much more than my payoff) to get at least $150 back from my first loan due to the payoff amount on the day I bought my car from Kargenie. KarGenie should have payed me back the extra that they collected since it was them not taking action that resulted in the $150 getting eaten up and the manager told me I was lying about my payoff amount when I called to see what they could do.

Thank you so much to Tyler for such a great experience. Process was quick and easy.

Thanks Tyler you helped a ton you helped me out when I needed the car!

I just got my 3rd vehicle from Kar Genie. Ask for Joshua. Especially if it’s your first time purchasing a vehicle. He is an easy going guy to work with. You’ll have no pressure, just great service. Last year was rough for me, my credit took a dip but they still found me a deal that’s was worth while. I love my Tacoma!

Horrible place to go. Never have the cars that are posted online there or if they are they are usually not up to standard meaning there's some issues with them. All they want is money that you don't want to spend. Even if you qualify for a loan with no money down. It's not good enough for them. Don't waste your time cause they sure will use up all your time on something your not interested in. They are some what nice trying to make a sale but bad customer service and rude if no sale. They should be taken off any online service cause none of those cars are ever available all misleading information.

Try avoiding all headache by just turning around and heading anywhere but here you be better off elsewhere than here totally not worth stepping one foot into this place if you value time not worth wasting your time and energy playing there game with lies scam with additional unnecessary add ons not needed just a ripped off dishonest