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Imperial Toyota

(1,485 reviews)
Visit Imperial Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00am–6:00pm Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (508) 905-5217 (508) 905-5217
Used (508) 905-5216 (508) 905-5216
Service (508) 488-9449 (508) 488-9449

Reviews

(1,485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Toyota from DealerRater.

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Chris Ladd was a professional throughout the whole process

Chris Ladd was a professional throughout the whole process. This is the third car I bought there so that speaks volumes of what I believe in DCH Toyota

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing job on sales- Christopher Ladd

Christopher Ladd did an amazing job and offered the best solution to my family. I went to the store to end my previous leasing and he presented me the best options to fits in my budget and necessity. I couldn’t feel more satisfaid! After the successful deal my ex husband just decided to get another car with Christopher, so we can say we had an excelent experience with his job! Thank you so much! Highly recommend Toyota Sales with Christopher Ladd!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Kevin Dasilva made the whole experience so easy and fun!

I have loved my experience of working with Kevin at DCH Toyota of Milford! He is so friendly and just an amazing human. He is knowledgeable and gets support from people like Dan the finance guy to make everything smooth sailing! I would recommend going to see Kevin at DCH Toyota anytime! I am picking up a totally Sweet Rav4 in two days and can not wait to go back, see Kevin for all of the final details and drive off with the car of my dreams. SO, SO happy that Kevin greeted me at DCH Toyota of Milford and that the Carfax site led me to Milford! Well worth the 45 minute drive! Go, go, go see Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First time purchase with DCH Toyota, Greate Experience

We purchased our first vehicle with DCH Toyota, We have worked with Jim previously and it's was great experience working with him again. Would highly recommend DCH Toyota and Jim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top notch service!

I had the pleasure working with Michael Evans in acquiring my new highlander. Michael was, by far, one of the most professional, pleasant, knowledgeable and friendly car salesman I have met in years. I will certainly send anyone I know, that is looking for a vehicle,his way. I couldn’t be happier with the service he provided. He is an asset to your company! I was 100% happy purchasing my car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Super easy experience

I have not been car shopping in 12 years. I walked into DCH of Milford with my dad on a saturday, a little hesitant about buying a new car. I was greeted by Kevin Dasilva. From the very beginning he was super friendly and knowledgeable about all of the vehicles I was interested in on the lot. He took his time with us, was never pushy, and we never felt rushed. He promised me he could have my car ready 2 days after I selected one and he did not let me down. The whole process was easier than I thought and I am very pleased with my experience at Toyota and with Kevin. Would definitely recommend him to anyone looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A typical experience

I recently purchased a 2016 Toyota Tacoma pickup. I was disappointed that there was little room for negotiation on the price, but I understood why.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great overall experience

Friendly employees who communicated well, we’re friendly and made the experience seem less. Really happy with my purchase. I would recommend to a Friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

2018 purchase

The entire team made this purchase successfull, everyone was great through the entire process! The sales team was very curtious and friendly and no way pushy or hard sell!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and sales people

Went in to lease a car. Fast, professional, great service . Chris Ladd was the best.! Original contact made on line with Anna. She was also great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.