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Imperial Toyota

(1,485 reviews)
Visit Imperial Toyota
Sales hours: 12:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00am–6:00pm Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (508) 905-5217 (508) 905-5217
Used (508) 905-5216 (508) 905-5216
Service (508) 488-9449 (508) 488-9449

Reviews

(1,485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Toyota from DealerRater.

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Beyond amazing!

Hany was fantastic and the process was actually a delight. Everything was easy as could be. I'd definitely recommend Hany and everyone at DCH Toyota, and I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer service

Chris was unbelievable! He really made our buy worth it. Excellent service! I would recommend Chris again and again., he really made my experience great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The sales staff went above and beyond for me.

They took the time to listen to me about my budget and concerns. They where able to work out a deal that not only met my expectations but exceeded them. Our salesman Hany is the best and the finance people where great to work with. I will be back when it’s time for my next vehicle. Thank You, Wayne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hany’s a great sales person

Hello, My daughter and I showed up looking for a car for her. We were greeted by Hany and he took the time and patience to listen to my daughter’s financial limits for a car and came up with two very nice possibilities. Before we showed up there we went to two other dealerships and were surprised at the way they treated us. One let us test drive a vehicle and a giant plume of smoke came out of the car when we accelerated out of a stop light on route nine in Natick. When we discribed what happened, they told us it was because they reattached a skid plate the told us it was a sensor. We left. The next place we went to was a Handai place in Milford. We told the young sales rep we were looking for a used later model Hyundai. He told us to use our phone on the web site and just plug in numbers off the cars as we walked around. It was hot and sunny, very difficult and too bright to see the screen. He then told us they only had two of the models that we were considering on the lot and we should go to their other lot in Mendon to see more. I told him we came to the Hyundai dealership to look at Hyundai’s. He then told us a story about finding vegetables in a super market. We said bye. Then we met Hany at Milford DCH. He bought us inside, offered us coffee or water and proceeded to actually listen to us. He didn’t march us all around a parking lot to look at cars. He actually showed us the prospects that fit my daughters financial limitations on an iPad. He then went to the lot and bought them to us so my daughter could test drive. He didn’t pressure us to buy something that cost too much and when my daughter drove the second car, she was sold. Thank you Hany for a very pleasant car buying experience. Allison & Dan Foley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Hany found my car

Hany was kind and tried to understand my finances i had available and what type of car I wanted. He found something that was more accommodating financially and was just what I had in mind for car. Very happy with Guglielmo (Elmo) also in explaining every detail available to me for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service,

Chris's Ladd helped us through from start to finish with his knowledge and expertise. I was not in the market to get a new car but found myself in that situation after being involved in a car accident. He made the whole experience very easy for us which made what could have been a very difficult and trying experience, very enjoyable. He provided all the information we needed to make a great decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Relaxed and easy !!

I have been to other dealerships...they keep you for hours ...... Chris L at DCH was truly the very best !! Listened to me, helpful, and right to the point .. He found me the best car with the best deal DCH and Chris are the way to go.....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First time client

I began my online search for a very specific vehicle and to my surprise I found a 2016 Subaru Outback Limited at this Toyota dealership. After making an initial call to verify its availability, I met with Hany Arian at the dealership. The vehicle was ready to view and test drive, no surprise there, a great vehicle for my needs living here in New England. The internet price was expectedly competitive for this model and Hany was courteous and professional throughout the process. My experience was quick, no wasted time getting to "my" price with this group. This was a cash deal, all documents signed at agreed price and I was on my way home in less than 2 hours. Delivery was just as easy, Hany had the vehicle detailed, fueled and ready to take home as I walked in the showroom. As this was a Toyota dealership I would expect nothing less than absolute professionalism with this group if my needs were for a new or used vehicle. Although this is more of a destination dealership, I would highly recommend it being on your list of " must visit " , I drove 70+ miles one way with no reason not to go back. With an experience like this, dealerships get a bad wrap from one, sometimes lazy greedy sales person, this is not that place. Get to DCH Toyota of Milford. Have a vehicle and a price in mind before you visit and I would bet you will be driving the one you want sooner than you think. Thank you Hany and the entire staff at DCH.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service! Quick and easy!

Great experience purchasing my RAV4. Chris was knowledgable, caring and helpful. He assisted in expediting the whole process. The rest of the team was great as well. This was by far my best experience purchasing a vehicle! I will be referring others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Accomodating

I had a very complicated situation and had a really tough time trying to get a new car but Kevin Dasilva did an amazing job. He helped me get into a new car after many tries and obstacles but we finally made it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.