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West Herr Hyundai

(747 reviews)
2017 consumer dealer award
View 1 awards
2017 consumer dealer award

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Reviews

(747 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Hyundai from DealerRater.

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Shane was wonderful to work with while buying a vehicle. If I had to purchase another vehicle in the future I would 100% reach out to Shane at West Herr Hyundai.

Shane was wonderful to work with while buying a vehicle. If I had to purchase another vehicle in the future I would 100% reach out to Shane at West Herr Hyundai.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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David was efficient and thorough with our car. We appreciate his attentiveness to details and keeping our vehicle in top operating order!

David was efficient and thorough with our car. We appreciate his attentiveness to details and keeping our vehicle in top operating order!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service from Big Tom. Everyone always A great experience at west Herr dealership. Thanks

Great service from Big Tom. Everyone always A great experience at west Herr dealership. Thanks

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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From the moment we walked in we were treated well, taken care of right away and offered drinks. Shane Nelson immediately offered to show us any car we wished to see. After test driving a few cars we chose a Kona and Shane found us the perfect one. He explained everything well and was understanding of our having to wait for our insurance settlement for our totaled car. When we were ready the purchase process was very smooth with Shane, finance with Sophie & warranty with Greg. All were wonderful to work with. We are thrilled with our new Kona and would definitely recommend the West Herr Hyundai team.

From the moment we walked in we were treated well, taken care of right away and offered drinks. Shane Nelson immediately offered to show us any car we wished to see. After test driving a few cars we chose a Kona and Shane found us the perfect one. He explained everything well and was understanding of our having to wait for our insurance settlement for our totaled car. When we were ready the purchase process was very smooth with Shane, finance with Sophie & warranty with Greg. All were wonderful to work with. We are thrilled with our new Kona and would definitely recommend the West Herr Hyundai team.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They made the experience very easy for me. The people were so helpful. My sales rep Austin was the best. He went above and beyond for me.

They made the experience very easy for me. The people were so helpful. My sales rep Austin was the best. He went above and beyond for me.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Patrick was very accommodating as my wife and I looked at a few different cars. He was low pressure and very knowledgeable about the features of each vehicle. Negotiations went smoothly and I highly recommend WestHerr Hyundai and ask for Patrick.

Patrick was very accommodating as my wife and I looked at a few different cars. He was low pressure and very knowledgeable about the features of each vehicle. Negotiations went smoothly and I highly recommend WestHerr Hyundai and ask for Patrick.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Since my engine light was on and I didn’t know how safe it was to drive the car, West Herr fit me in to a quick appointment. They were cordial and the service manager was very good telling me what information I needed from my warranty to cover the repair costs. Service was performed in a timely manner and I was happy to get my car repaired to my satisfaction.

Since my engine light was on and I didn’t know how safe it was to drive the car, West Herr fit me in to a quick appointment. They were cordial and the service manager was very good telling me what information I needed from my warranty to cover the repair costs. Service was performed in a timely manner and I was happy to get my car repaired to my satisfaction.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Everyone is very helpful and friendly. The entire experience was vey informative and professional. I would definitely refer West Herr Hyundai to family and friends.

Everyone is very helpful and friendly. The entire experience was vey informative and professional. I would definitely refer West Herr Hyundai to family and friends.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service completed as requested Service manager explain the process thoroughly so we could understand what needed to be done

Service completed as requested Service manager explain the process thoroughly so we could understand what needed to be done

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick service performed on my needed timeline. I appreciate the help. Thank you West Herr.

Quick service performed on my needed timeline. I appreciate the help. Thank you West Herr.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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