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Love our Explorer
WOW! We came in on Black Friday thinking no-one would be out buying a car. We were wrong, we had to wait a few minutes in the lounge but we were greeted by Keith, he was very polite and accommodating throughout the process. We found the right new Explorer and Keith made it happen. We are so happy with the entire process!
drove out with two cars!
Great pricing! Great Dealer to work with. Our salesman Keith showed us the truck we came in to see and while we were wrapping that one up, he pulled a Mach3 up for my wife to look at, she was curious. We ended up buying both that day! Thank you, Keith and Derek in finance!
Worked with the salesman Peter Kashuba, excellent customer service. Answered all my questions, was very kind and helpful! Fully recommend working with him on buying your next vehicle!👍🏻
Great experience at Huntley Ford
Thank you Peter Kashuba for making our purchase experience nice and smooth. We love our new Maverick, will recommend Huntley Ford to all of our friends and family.
Joe B is great to work with and I love my New Ford
Joe B is great to work with and I love my New Ford Explorer! Huntley Ford will take care of you and get you the car you are looking for!
Bait and switch is what they do best!
Bait and switch is what they do best! I would stay far away from this shady dealership!! We drove two hours to come look at a car there and it was a complete joke!! More shady dealer fees than I have ever seen before! Stay away! Unless you like to be taken advantage of!
Tommy was great during my buying experience at Schaumburg Ford. My wife and I traveled 5 hours to get to the dealership and he made sure we got comfortable before beginning the buy/selling process. He was very knowledgeable about the particular car that we bought. I would recommend customers to work with him. Like
Bait and Switch practices. Beware
Warning, Read all the reviews on Facebook, yelp and here before even calling them. We called and they could not give us a negotiated price so we could bring a check from our bank to pay the internet price. They lure you to the sales floor and then reveal the internet price is only if you finance with their sources at rates up to 15.9%. They add many “non-negotiable” fees such as $349 for nitrogen in tires, $4599 for interior and exterior protection. The price went to $20,000 over the internet price after all the fees and that did not include the financing charges that they don’t disclose.
**Update one year later
**Update one year later #VeteransDay2022** After our horrible experience with Huntley Ford dealership in Huntley Illinois, last Veteran’s Day, I never received any phone calls or follow up from their leadership. Although the Manager and Salesman use deceptive tactics to lure us into traveling from North Carolina to their dealership. We got to our appointment early, only to find the vehicle I came to purchase was sold, even though it was sitting outside the dealership when we arrived for our appointment. I never gave up on my quest to get my Lincoln Aviator. So, after further research, I custom order my AWD Lincoln Aviator 2022 from Nick Mayer Ford in Westlake Ohio. Nick Mayer Ford, was very transparent with prices, expectations and the process was hassle free no deceptive tactics. One more thing, we picked up our 2022 Lincoln Aviator in February 2022. On November 1, 2022, I received a call from Nick Mayer Ford manager asking to buy back my AWD Lincoln Aviator because of the demand, as well as assist me in getting a newer model. Oh, yes did I mention Prices and Fees upfront immediately! If you want perspective customers to return to the establishment, treat them with honesty, respect and like you want them come back to the establishment. Lastly, Veteran’s Should patronize veteran friendly companies!
Worst experience I have ever had at a dealership,
Worst experience I have ever had at a dealership, wouldn’t give me numbers, bait and switch tactics
I'm sorry you had a bad experience with our dealership. We are always working to do things better.
You need to change your website to clearly state next to the price that these are not the true selling price, they are only good if you finance the vehicle with your approved finance sources. You will need to be transparent with your on-line customers or out of town people who are trying to get information before coming to your showroom and having a bait and switch run-around that your whole sales team is involved in promoting that includes “non-negotiable” fees of interior and exterior protection of $4,500, nitrogen in tires of $349, dealer prep and delivery of used vehicles of over $1,500 and that doesn’t include the finance charges and profit to the truck. Stop compromising the ethics and values of your own employees by making them submit to such a deceptive sales process. You gaslighted us as if we were at fault for not asking if the internet price was an actual selling price or if it was only for people who financed with you. You took advantage of every opportunity to exploit us for driving 6 hours to purchase a vehicle thinking we wouldn’t pass on the deal when we discovered it would be $20,000 over the actual internet price. Only upon leaving did you decide to negotiate but by that time we knew we couldn’t do business with such an organization that was this deceptive and untrustworthy. You were not credible, reliable or safe to do business with and I was sad to see so many employees being subjected to such an entrenched process of deceptive selling. Please change for the sake of those who work for you so they don’t learn such intolerable behavior that is unacceptable in most business practices.