Reviews
Write a reviewParts department manager is rude, short sighted and doesn't want customers? I will go anywhere else even if another dealership says Susquehanna has it in stock
Parts department manager is rude, short sighted and doesn't want customers? I will go anywhere else even if another dealership says Susquehanna has it in stock
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Marc, Unfortunately, we cannot locate any record of your visit based on your user name. We’d really appreciate the opportunity to learn more about what happened so we can address the issue properly and make things right. Would you be willing to share a few more details about your visit or the interaction you had with our team? Please call us directly at 717-478-3171 at your convenience, and we’ll make sure your concerns are handled promptly. Thank you for bringing this to our attention.
Very friendly and the salesman answered all of our questions that we had before the purchase. They stayed late to help us get the deal done so we didn’t have to drive back the next day. They also delivered my truck as promised the very next day. I would highly recommend Susquehanna Ford for anyone in Lancaster, Chester County, PA. Area!
Very friendly and the salesman answered all of our questions that we had before the purchase. They stayed late to help us get the deal done so we didn’t have to drive back the next day. They also delivered my truck as promised the very next day. I would highly recommend Susquehanna Ford for anyone in Lancaster, Chester County, PA. Area!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Sales Manager Jonathan was super helpful and easy to work with. They took the time to show me all of the vehicles that I was interested in with no pressure. I would highly recommend this little gem of a dealership. The dealership is small, but they are building a brand new store nearby.
The Sales Manager Jonathan was super helpful and easy to work with. They took the time to show me all of the vehicles that I was interested in with no pressure. I would highly recommend this little gem of a dealership. The dealership is small, but they are building a brand new store nearby.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wish I could give them zero stars but one is the lowest. I found a vehicle that met my needs on Ford's website which indicated that the vehicle was at this dealership. I called the dealership about the vehicle to confirm they still had it. They did. I was willing to pay the price on their website. When I called, they also asked where I lived. Since I was not local they told me that the price would be $3500.00 over the price listed on their website. I told them to keep the vehicle. They also represented the vehicle as "new" when it was actually used as a service loaner. Clearly not new. I'd never consider doing business with a company like this. I'll be reaching out to for to file a complaint as well. Bless your heart Susquehanna Ford.
Wish I could give them zero stars but one is the lowest. I found a vehicle that met my needs on Ford's website which indicated that the vehicle was at this dealership. I called the dealership about the vehicle to confirm they still had it. They did. I was willing to pay the price on their website. When I called, they also asked where I lived. Since I was not local they told me that the price would be $3500.00 over the price listed on their website. I told them to keep the vehicle. They also represented the vehicle as "new" when it was actually used as a service loaner. Clearly not new. I'd never consider doing business with a company like this. I'll be reaching out to for to file a complaint as well. Bless your heart Susquehanna Ford.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase