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DARCARS Lexus of Englewood

(3,210 reviews)
Visit DARCARS Lexus of Englewood
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 735-1792 (201) 735-1792
Used (201) 735-1816 (201) 735-1816
Service (201) 735-1829 (201) 735-1829

Reviews

(3,210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus of Englewood from DealerRater.

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Excellent

Greatest experience ever. Jesus Peralta treated me like family. Really smooth transaction Jesus walk me through the whole process from the beginning to the end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to see and service you in the future! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Fonzie from Hackensack Loves Lexus of Englewood!!!

Dominick De Martino Great help with everything!! From Englewood NJ, The best I loved it and will buy another car in the future!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Alfonso. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Very Good

Loved the service; the dealer was very professional and friendly! Definitely recommend going to Lexus of Englewood. Our family is very happy with the new SUV; it's truly amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review, Laurenyoo! We really appreciate your business. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

very good

Very nice place, good servicese. dealer is very professional and patient. The quality of car is very good. Try to give you good price. Will recommend to my friends definitely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s great to know that the team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Need a Lexus? Go to Englewood!!

With my Audi lease ending in 6 mos I started shopping around. I was WAY under my allotted mileage so I knew I had some buying leverage. My dealer, to remain unnamed, would not play ball with me. They contacted me on several occasions to end my lease early and put me in a new car, but never offered me a great deal as a returning customer. I started getting frustrated and visited several other car brand dealerships to see what my options were. After 3 mos of test drives and price negotions I decided to try Lexus of Englewoid upon a friend's high recommendation. Upon initial arrival I was treated like royalty. I initially went in to test drive a GX but was not that impressed; too big and boxy for my taste but that's just my opinion. My salesman Brandon actually talked me down into a less expensive RX...which I had never considered until I drove it. I was blown away! I went home, researched MSRP and dealer invoices and drove home in my new Lexus a week later. Brandon was beyond patient with me. The man is a Saint! We literally stood there for 2 hrs while I decided between Caviar and Atomic Silver. Fast forward. They bought out my lease, gave me a ridiculous deal and sent me home in one of the finest vehicles I've ever driven. No pressure whatsoever, no B.S., and a degree of professionalism I've never before experienced. Thank you Lexus of Englewood, and more importantly, my sales associate Brandon. My family is beyond thrilled with our new SUV!! Oh yeah, and Chad the sales manager also rocks...the deal almost didn't go through with my budget but he made it happen. Trust me, if you're leasing a Grand Cherokee, Honda Pilot or well equipped minivan you can afford a Lexus. Just go to Englewood. I'm living proof.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Brandon and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Great Overall Experience

Professionalism, Friendliness and Excellent customer service. From excellent service to a great experience leasing an amazing Rx-350! - My preferred dealer is Lexus of Englewood because of the quality of service, attention to details, modern and classic facility. I just got my new lease from Englewood and the great experience was by far the best one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Julio, it is wonderful to hear that our staff at Lexus of Englewood was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

They are scam artists are selling used car with problems

They are scam artists are selling used car with problems make a fourth promises would never in my life recommend anyone to buy a car here and I myself never buy a car you again the worst experience I've ever had

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

GREAT SALES TEAM

STEVE WAS JUST AMAZING. PAINLESS EXPERIENCE! WE WANTED AN IS300 AND WE GOT IT. WE DIDN'T EVEN HAVE TO SETTLE FOR A DIFFERENT COLOR. THEY HAD EVERYTHING WE NEEDED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rose! Thank you for this great review! Steve is truly an exceptional employee and we appreciate him for giving you a great experience. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Excellent Quality, Friendly & Professional Service!

I enjoyed my purchase experience with the Sales force at Lexus of Englewood, from working with Jesus Peralta sales professional to Jeff, finance director. They are an amazing group of professionals happy to make the best possible deal a pleasant and enjoyable one! I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jesus and Jeff were pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

Great customer service

Steven was straightforward & knowledgeable. The business manager went through the forms quickly. Luis did a very good job going over the car's features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review, Andrea! We're glad to hear that Steven and Luis were straightforward, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com