Reviews
Great service
Efficient and very knowledgeable personnel ready to answer countless questions about car and find way to solve problems. Leasing process was simple, fast, worry free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review, Mikhail. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our staff assisted you in such a detailed and customized manner. We look very forward to seeing you again in the future! Best Regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great service
Sales person was helpful in explaining and reaching a good deal. It was our second lease from the same dealership and transition from first car to second was easy and smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hankyu, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. We look forward to working with you again Best Regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Chris Valladso
Chris is the best! He truly cares about his customers and ensures the customer is happy! That's the reason I have purchased 3 cars from Lexus of Englewood!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, Eileen! I am happy to hear that Chris was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best Regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Incredibly excellent service
Salesperson's energy, knowledge and eagerness to help. She went through all search for car, sales and pick-up process in one sitting with enthusiasm and energy.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hyun, Thank you so much for taking the time to write this review! She will be pleased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as quick as possible and do appreciate your patience. If you have any questions about your new car, please come back in to visit! Best Regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
very pleasant experience
very professional and limited haggling. All of my questions were answered in a satisfactory manner and two RX 350.s were leased.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marvin, we appreciate you taking the time to provide us with your positive feedback. Trish is a great part of our staff and she will be excited to read your review. At our dealership, we want to provide a friendly and professional atmosphere for all of our customers. Knowing we are doing a great job at this means a lot to us. We thank you for your business and look forward to seeing you back here! Best Regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great Service
Great Sales Rep, negotiation process, went smoothly. All questions were answered to our satisfaction. The delivery process took some time but was acceptable. The technology expert showed all the features of the car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Bhajun. We're excited to hear that our sales team took care of you and that everything went very smoothly. We look forward to working with you again and hope that you enjoy your new vehicle! Best, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
very bad customer service
Set up a appointment when I got there the car I wanted to see was being driven be a owner and wouldn't be back until the next day so I drove 3 hours for nothing , so the finance manger tried to get me to buy a car unseen and wouldn't even lower the price. very bad customer service .. Don't waste your time . and for a Lexus dealership its small and not to appealing . Went to another dealership the same day about 20 minutes away Lexus of Route 10 very nice and I bought the car
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Robert, I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Lexus of Englewood. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Best, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great Service
I liked working with Lexus of Englewood. Their service was very personable and efficient. They didn't waste my time, but they prepped the car perfectly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Raymond, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Congratulations on your purchase! Please feel free to contact us if you have any questions on your new vehicle. Respectfully, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great service
Realistic recommend to customer, customer has opportunity to study enough for all the questions, comfortable environment, polite attitude, great services
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Hyun. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Lexus of Englewood. Congratulations on your new vehicle Respectfully, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great buying experience
The salesman and manager were highly professional and anxious to meet the specifications I needed and located the perfect vehicle for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Jason! We couldn't be happier that you had a great buying experience here at our dealership and that our staff was there to provide you with professional service! Thank you again and congratulations on your new car. Respectfully, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900