Gunther Volkswagen Volvo Cars Daytona Beach

Anthony was extremely helpful throughout the entire process. This was my first time buying a car and he helped me feel comfortable with the entire process and to stay within my budget. My Jetta is nicer than I could have imagined and the no hassle process makes it even better.

Just purchased a new VW Passat. Diane was our salesperson. She was very organized, very knowledgeable, and very professional. She introduced us to the sales department manager and we negotiated a price with no pressure and no haggling. This was truly a great buying experience.

Diane Karel, Michael Pollard, and Tom Perry all helped me get into the exact vehicle I wanted. Diane was extremely helpful, kind, and knowledgeable. If all my car buying experiences could be like this, I'd be a very happy person. Even when there was a moment I may not have been able to get what I wanted, Michael and Tom stepped up and made my dream a reality. Thank you so much for such a good experience.

Well, 10 days after I posted the comment in April, one of the GM's Tom Perry posted a reply apologizing and asked me to call or email him. I tried to email 2x and still have no reply. "Customers are not priority once you are out the door" Well a week has gone by since I was asked to call or email Tom Perry - General Manager in my post below. I emailed within an hour of getting the message. I have yet to hear from someone again. More Employees dealt with Tom Perry - General Manager Did you find this review helpful? YES 1 My Review of Fields Volkswagen of Daytona Mongus73 4/27/2016 Reason For Visit Sales (Used) "DO NOT buy a used car here!!! " Long story short, I made an offer on a used car, they accepted, I went to test drive it. When I got there that Saturday it is was raining and grey sky covered so the test drive was very short and any obvious defects in the car were not visible. I told them I’d pick the car up on Monday because my credit union needed something from me and couldn’t process till Monday. On Monday, I went after work to pick the car up. After being stuck in traffic 2.5 hrs because of a couple accidents on I-4 and it being already 1830, I just wanted to get in and out because I had got dropped off there and I had a drive back home to Orlando. Before leaving the salesman “Andy” and I were looking at the vehicle (now that we could see it in day light) and saw there was a huge gash in the sidewall of the front passenger side tire. Since the tires didn’t match I figured I would just get two new matching tires to the rear two that were in good shape. I should have been thinking, “what kind of inspections does your automotive shop do and is this not a concern or safety issue, after all there is a large flap of sidewall just hanging off?” But I didn’t think that way and was just thinking I was exhausted and wanted to go home. I got home dropped it at firestone to get the new tires put on, come to find they couldn’t do an alignment because of the front strut and mount possibly being bent. They’d have to take a closer look to determine. I called the dealer and spoke with Andy who then relayed the info to the sales manager. That person told him to tell me sorry, you bought it as is so they can’t do anything for me. If I wanted to, he offered to have my car in the shop to inspect the strut and mount for an hourly labor charge. Needless to say this was the second and last car I buy from that dealership and any Fields for that matter. If that’s the way they are going to inspect vehicles that obviously have safety concerns and treat repeat buyers, then I am out. So now 3 weeks later, I still don’t have my car because it’s still being worked on and having issues with the suspension dealt with at the shop. The car fax print out they gave me showed nothing however they did not give me the e-version where I can click on the service record links. I am guessing this car did a Dukes of hazard somewhere and the person traded it in just because he knew it was badly damaged and didn’t want a negative equity trade due to an accident. So much for their safety inspections they don’t seem to look at tires.

I told Diane Karel what we were looking for, and she kept trying until she found us the perfect car. She was even willing to bring it by to show it to us. The car checked out great and was a really good deal. If you're looking for a new or used car Diane at Fields VW in Daytona is your go to person! Everybody at the dealership was a pleasure to deal with and we love the car.

We had never considered a Volkswagen, until we rented one. Very shocked at the low pricing for all the options you receive. Before returning the rental, we found ourselves purchasing one. Our salesman, David Diaz, is amazing. He does not have the intense personality that some salesman have, which allows you to get comfortable speaking with him. He actually takes the time to hear you, not just listen. He is knowledgeable about the products. I recommend his services to anyone that is looking to purchase. Michael Pollard was there as an additional contact. He is very knowledgeable also. This was the first time we purchased a car from a no-haggle dealership, and it was a little awkward for us. There definitely was no haggling, no matter how hard we tried (ha-ha). We still walked out feeling good about the price without the haggle. We are just impressed over the whole process and the people.

Do not buy a car here. The customer service is horrible. The lady had smart remarks and ridiculous facial expressions towards us for speaking out opinions on a car and the manager was even more ridiculous. Worst car place ever and been to many! Would never ever buy something from there. Beware! Once you walk in you feel like you're bothering them.

Took my new VW for driverside seat heating problem. Very unorganized and dysfunctional department and people. Left the car more than three days, and no one could tell me what was the diagnosis. Everyday stopped by to see if there was any diagnosis, well good luck finding anyone first, and then to no avail. The last statement on the third day was that their technicians wife was sick and he had to leave. Reminded me of the kids in school with excuses like my dog ate my homework. I have never dealt with such incompetent group of people. Finally on fourth day, took the car back and took it to another dealer and fixed it in less than an hour. Every new or used car will need service, so Buyer Beware. I do not know any thing about their sales department, but remember that in life of your car, you would have to deal with service department, not the sales. I would not even give them one star.

What a difference a dealer makes as well as a salesperson. Diane helped me through a process that people really hate, but she took care of me at Fields VW and it was a pleasure dealing with her.

I came into the dealership knowing exactly what I wanted and how much I wanted to spend and Andy was very knowledgable and found me the car I was looking for at the price I was looking for. Andy asked the right questions up front and the process was quick. I have had my car about a month and fields has delivered all they promised. Great service, sales and price.