Performance Ford

I had a disappointing experience with this dealership\. After trading in my vehicle, they did not pay off my existing loan on time, which caused stress and required me to make an extra payment to protect my credit\. I spent weeks calling, emailing, and following up with management before the issue was finally resolved, including filing complaints to get action\. The loan was eventually paid off and I was reimbursed, but the process should have been handled promptly and professionally\. I hope they improve communication and follow\-through for future customers\.

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

Had an appointment to buy a truck. Even got a call a couple hours before appointment to confirm I was still going. Drove over 2 hours to the appointment and they said the truck sold the day before. Terrible way to conduct business.

This is my second go round here… Two different management, though, first one a couple years ago was a fiasco. I had to pay for a part that Ford knew was bad, but instead of putting a recall on it, they just decided to charge people to have it fixed, this time I brought my truck in with 63,000 miles on it a week ago… And it took almost a full week to get a diagnosis for my vehicle, and this dealership, maybe all other dealerships will not give you a loaner unless it’s a Ford… Because somehow only giving you a Ford loaner builds up the name… Instead of worrying about customer service, I have not had a vehicle for a week… But instead of them, trying to help somebody out and get them a car to get them back on with their lives because their policy makes them take so long to diagnose your vehicle, they would rather you not be comfortable because they only want to give you a Ford vehicle… The only reason I brought my vehicle in here is because I live 1/2 mile away from here… Communication is intermittent and sporadic. I get texts from two different numbers, But with no real updates on anything

AWFUL dealer! Sales person: Razi. I found the color Mach E Rally I wanted: star white that I was looking for and contacted the dealer yesterday. Sales person said come in and test drive it. Got an email to confirm I can test drive it. I wanted to test the suspension out. When I came in today, the same salesperson said no test drive is available unless I was buying at MSRP. I was stunned - I asked is this normal for a dealer to refuse a test drive ? He said the Rally is a constrained trim and the dealer said no test drives unless you are buying. I walked out. Do NOT go to this shady dealer. They think their cars don't smell... Harold called back to apologize but didn't do anything to change their rules. BTW Ford Motor pre-qualified me for $86,000 which is way more than the price of the Mach E GT.

Moe was amazing as a salesperson. Absolutely nice guy and hooked up a great deal.

Unprofessional behaviors from A to Z . They promised to honor a price we agreeed in writing , I am driving 2 hours to finalize the agreement and upon arrival , start adding options they never mentioned … and useless ! Won’t recommend them !

The mobile service was very well performed! The young man called a head of time and arrived just as indicated. I appreciated it.

I loved this dealership. Maybe not as big and fancy as others, but everyone was so nice, and knowledgeable and NOT PUSHY! Scott listened to us, and didn't pressure us. I felt very comfortable, unlike other dealerships. Would definitely come back again!