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Reviews
Write a reviewDo not shop here, they will pressure you to purchase things you do not need for your vehicle. If you tell them no, they will give you the typical salseman hard time. Their add-ons are extremely overpriced and they will push them on you hard. I do not feel like I got a good deal. Will never return and will remove their plate frames from my vehicle.
Do not shop here, they will pressure you to purchase things you do not need for your vehicle. If you tell them no, they will give you the typical salseman hard time. Their add-ons are extremely overpriced and they will push them on you hard. I do not feel like I got a good deal. Will never return and will remove their plate frames from my vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Cory. I understand your concerns regarding the add-on options presented during your visit. At Epic Chevrolet, our goal is to ensure customers receive clear information on all available options so they can make informed decisions that best fit their needs. Please reach out to me directly so I can learn more about your visit and review the details further. We are committed to improving clarity in the sales process and the overall customer journey. Sincerely, Joe Mesa General Manager [email protected]
2016 Maserati ghibli service dept Destroyed engine. $59K Repair customers debt. DEALERSHIP KNEW EXISTING DAMAGE
2016 Maserati ghibli service dept Destroyed engine. $59K Repair customers debt. DEALERSHIP KNEW EXISTING DAMAGE
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.
Very rude parts department, Purchased a fuel pressure regulator 2002 tahoe,part was bad,making a clicking sound (defective).Warrantied the part.Got another one installed it doing the same thing, had to install my old part which is NOT clicking, I asked for a refund, they refuse.Danny Velasco said the part cannot be bad 2 time, I told him that it should not be clicking like that.i said just give me refund I'm having to drive 30min one way,and I've been there 3 times already.I don't want to deal with your parts department,They don't care about the customer.
Very rude parts department, Purchased a fuel pressure regulator 2002 tahoe,part was bad,making a clicking sound (defective).Warrantied the part.Got another one installed it doing the same thing, had to install my old part which is NOT clicking, I asked for a refund, they refuse.Danny Velasco said the part cannot be bad 2 time, I told him that it should not be clicking like that.i said just give me refund I'm having to drive 30min one way,and I've been there 3 times already.I don't want to deal with your parts department,They don't care about the customer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. I understand your frustration regarding the issues with the fuel pressure regulator for your 2002 Chevrolet Tahoe and the interactions with our parts department. Your feedback is valuable, and I want to assure you that we strive to provide excellent service and support to our customers. I encourage you to contact me directly at Epic Chevrolet to discuss your concerns further. Thank you for your feedback, and I hope to hear from you soon. Sincerely, Bob Gallego [email protected] 916-929-2777 ext. 201
Parts department is rude and seem to just give you the wrong parts. I came here because it's close to home but the inconvenience is not worth it. The customer service is by far the worst these guys are unprofessional and don't give a crap about having customers come back.
Parts department is rude and seem to just give you the wrong parts. I came here because it's close to home but the inconvenience is not worth it. The customer service is by far the worst these guys are unprofessional and don't give a crap about having customers come back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. I understand how frustrating it must have been to experience poor service and incorrect parts. At Epic Chevrolet, I strive to provide excellent customer service and appreciate your input as it helps us improve. I encourage you to reach out to me directly so I can address your concerns more effectively. I value your business and hope to have the opportunity to serve you better in the future. Sincerely, Bob Gallego [email protected] 916-929-2777 ext. 201
I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.
I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Bob Gallego [email protected] 916-929-2777 ext. 201
My truck had a major problem. Chevy worked through a couple of setbacks and got the job done , always keeping me informed at every step. Took care of my concerns and gave me a nice truck to use. I was happy with the end result.
My truck had a major problem. Chevy worked through a couple of setbacks and got the job done , always keeping me informed at every step. Took care of my concerns and gave me a nice truck to use. I was happy with the end result.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Jerry! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Bob Gallego [email protected] 916-929-2777 ext. 201
Great experience! Easy, fast and Ross was so knowledgeable and nice. I stopped In to look at a used car and with his help and advice I left with a brand new car and love it!!
Great experience! Easy, fast and Ross was so knowledgeable and nice. I stopped In to look at a used car and with his help and advice I left with a brand new car and love it!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Zoey, I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Epic Chevrolet. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Shouen Newsome - GM [email protected]
Art and mike were great and easy to work with, great selection of vehicles awesome experience
Art and mike were great and easy to work with, great selection of vehicles awesome experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us, Scottie! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Shouen Newsome - GM [email protected]
Very good Just like sales person Don’t like to write English is my second language
Very good Just like sales person Don’t like to write English is my second language
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day, Vladimir! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Shouen Newsome - GM [email protected]
I'm always treated with respect, and each time I go no matter who I get the service is always excellent.
I'm always treated with respect, and each time I go no matter who I get the service is always excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business, Robin. Sincerely, Bob Gallego [email protected] 916-929-2777 ext. 201