Van Nuys Kia

They have an excellent customer service very professional and friendly. A Diagnose was performed to my vehicle and they repaired it in a short time of period

The service representative was extremely friendly and helpful. I do suggest that because of the drought since you do not wash cars that you might partner with a nearby car wash to provide a free exterior car wash with a service.

The worst experience for the first time leasing a vehicle. I still do not have payment or registration documentation and its been two months! Would not recommend this dealer to anyone- Nicole Cooper was great though.

So I took my 2018 Atlas in for a computer glitch problem. Turns out there were 3 recalls for the vehicle also that needed to be done. So they decided to do everything at once. In the process of resetting my ECM, it shorted out and a new one had to be ordered. This prolonged the service to over 2 weeks long since we had to wait for the computer. Once I got the car back, we had additional problems. There was a vibration noise that was coming from the front. Needless to say, getting a car back from the mechanic after two weeks and having a new issue come up was NOT a good thing. The service department jumped on the issue and was able to diagnose the problem to an exhaust fitting. They fixed the car in one day and gave me a towing harness for my troubles. They went above and beyond to make the situation right and that was enough for me to keep me happy!

Volkswagen of Van Nuys truly "went the extra mile," giving true and actual meaning to the phrase "Customer Service." When an issue arose about whether or not a warranty would or should be honored, Volkswagen of Van Nuys negotiated with Volkswagen of America and secured an agreement that saved me over $1,600.00. They very easily could have thrown their hands up and maintained, "Sorry. There's nothing we can do." But there was something they could do. And they did it. (And I want to personally and specifically thank Shira--who was personable and patient and professional throughout the entire process.)

For long time because we want a car in white and with some característics., some diferente features. Like garage remote control, sunroofs and to open trunk with the foot

My experience was exceptional. Johnny was extremely helpful and provided me with a safe trip home. I thought I was just going for service. The customer service provided was great.

Just make sure that the cookies !! Yes the cookies are baked.and kept out at all times. I was given the runn.around of the cookies not being baked..I asked about 7 people to PLEASE make some cookies.....it at least 3/4 hours to only get2 cookies Just a terrible Experience And with that NO BOTTLE WATER... JUST A SAD PLACE TO NE AFTER A LENGTH OF A stay.....COOKISE...MSS FIELDS.IF U ML UST KNW.. SAD...SAD...SAD.....MR JAMES SHAW

I was in need of a car and was interested in test driving the Golf TSI. As I am not a good car shopper and prefer to only do this every 10 to 12 years I definitely wasn’t the easiest person to work with. Oliver was incredibly helpful in explaining what the Golf had to offer and giving us the option to test drive two different styles of Golf cars. He was not pushy, he was not demanding, and he most definitely was easy to work with. Although I don’t know how great this car will treat me in the years to come, I do know that I am a new owner of a 2018 Golf and I very much enjoy driving my new car as does my boyfriend. It has a lot of go, it is comfortable, and has plenty of space for being a small compact vehicle. I am 5’10 and my boyfriend 6’8 and we took it on a road trip this weekend and felt plenty comfortable. Thank you Volkswagen of Van Nuys for a great experience, I look forward to coming in next year for my annual check up on my vehicle.

I am so happy for having people like you guys, and like you Johnny around me. You helped me a lot, and I am grateful for that. Thanks a lot.