Reviews
Great service all around, thank you.
Great service all around, thank you. Vincent Lam was communicative, professional and just an all round solid dude.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Vincent, and for taking the time to leave us this wonderful feedback!
Great customer service.
Great customer service. Brian was really patient with us and gave us all the information on the cars we were looking at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!
Negotiated price wasn’t given and then after back &
Negotiated price wasn’t given and then after back & forth, agreed with it One car keys wasn’t working and after few days of follow up, found out batteries were dead and had to be sent by them Original papers were not handed over and then sent by mail when requested although first they expect me to drive again to place for an hour instead of mailing them Car wasn’t cleaned as well as it could be Car walkthrough wasn’t done after purchase amd being first time bmw buyer, I had my troubles with controls Remote keychain of bmw was given for only 1 keychain
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Great customer service.
Great customer service. They took care of me and my car quickly and efficiently. They always do a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
George, thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Courteous, honest and no nonsense transaction.
Courteous, honest and no nonsense transaction. My car buying experience was a lot better than I expected. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Service appointment was courteous and efficient.
Service appointment was courteous and efficient. Went in for routine oil change and Vincent was helpful with my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!
Great experience, everyone was very professional , great
Great experience, everyone was very professional , great experience on the website and responded in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and congratulations on your new vehicle! We truly appreciate your feedback!
Professional, efficient, friendly service.
Professional, efficient, friendly service. Damien was awesome to work with. Came in for routine oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erin, we're glad to know you had a positive experience with Damien at BMW of San Francisco. We appreciate your feedback and look forward to seeing you for your next service visit!
Vincent V.
Vincent V. And the team are always great. Knowledgeable and professional, offering a good guidance. Repairs are always done well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Vincent and our team, and we look forward to working with you again.
Lucas was fast friendly informative!
Lucas was fast friendly informative! I really appreciate the quick turn around on servicing my nine year BMW...you guys keep it running like a top! THANKS!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lucas here at BMW of San Francisco. We appreciate your business and hope to see you again soon!