Reviews
This oil change and tire rotation.
This oil change and tire rotation. They rotated my tires but didn’t check the air pressure in them.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rick Haeick rhaeick@yorkautomotive.com
The work was done and my van works well.
The work was done and my van works well. They always got me in quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rochelle, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager
Steve was extremely helpful, considerate, and
Steve was extremely helpful, considerate, and professional in assisting me with my issue. Next time I need service, he will be the first person I call.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
Miguel and his team were great to work with.
Miguel and his team were great to work with. As I only have one car I couldn't easily leave my car overnight for service. It was mid afternoon on my day of scheduled service. The mechanic who was working on my car wasn't sure it could be completed by 5pm. I explained my car situation to Miguel and he worked with the mechanic to make sure my car was finished that day. Great teamwork! Thanks for getting me back on the road in 1 day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Doug, and it's great to hear about your excellent experience with Miguel here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
Excellent service no him hawing had everything ready for
Excellent service no him hawing had everything ready for us when we came back the next day
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Rick Haeick General Manager
Thank you for your help but telling I will never own a
Thank you for your help but telling I will never own a dodge car as long as I live
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager
I really like this car it is amazing and you guys did a
I really like this car it is amazing and you guys did a great job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
Brie is fine.
Brie is fine. She seems to be very pleasant and was able to connect me to the service department. Re: service department- I’ve been a customer with York/ aka Westgate, Chrysler for many years, even bought my last two cars there. The service department never really felt like a female friendly place when you had to take your car in so I went to other Chrysler dealerships for service. This past June, I had to emergently take my car in b/c it was overheating and the AC went out. They had my car for over a week yet NO LOANER. We also learned of U90 recall that could have contributed to this issue. I was told they would order the part. I pick my car up the engine light is out for a few months. I come back in about July, because the engine light came back on again. The service manager, Jamie (not overly impressed) does the little code check thing and says it’s the same thing. Proceeds to tell me they’re only getting six of them a month. My car has over 100,000 miles I’m a very concerned about this because it does impact the overall wear and viability of my car. So I clarified the process and they would call me when it arrives. No calls as of 9/27/23 when I took my car in for an oil change. Thankfully your service advisor, Jarrod Davis was unbelievably impressive regarding customer service and professionalism!! He researched the issue, found my part WAS in and got me scheduled for the install. Very refreshing to see someone actually try and correct an issue and not pass the buck or try and schmooze you to get you out the door.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rick Haeick rhaeick@yorkautomotive.com
Excellent service, seen as scheduled.
Excellent service, seen as scheduled. Neat, orderly and well decorated waiting area. Service personnel, professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Jamie Freeman Service Manager
They repaired truck as what was asked for.
They repaired truck as what was asked for. On time. Nothing much more to say.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager