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Jeff Wyler Springfield Chevrolet

(2,143 reviews)
Visit Jeff Wyler Springfield Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 488-3511 (833) 488-3511
Used (833) 472-9299 (833) 472-9299
Service (937) 906-2071 (937) 906-2071

Reviews

(2,143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Springfield Chevrolet from DealerRater.

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Good timely service. Brandon was a huge help as always. i

Brandon has always been very helpful everytime I need service. My silverado and equinox both get service done at jeff Wyler Chevrolet. I appreciate the speed and courtesy each time I visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Chevy Service

Jeff Wyler Chevy Service always goes above and beyond. However, on this visit they exceeded even that. I had an appointment scheduled then needed to cancel because of a meeting. The meeting ended up over earlier than expected. I stopped in to see if I could still get in. Suspension was making a noise. They took me in right away! To make a long story shorter, a right front wheel bearing was out. The Service Department got the part installed right away and allowed me to get back on the road. I service and repair life saving medical equipment and having a reliable vehicle is critical. Thanks to the service department my 2012 Sonic Hatch has over 228,000 on it. I bought it new. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

WOW!!! Talk about quick service!! Thank you so much!! #WylerWay

Fast, professional service

The service involved ordering and installing a tire--on short notice--to replace one destroyed by a road hazard. Rachel and the Toyota Service technician go this done, plus an alignment check, in less than an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow that is QUICK! Thank you so much! #WylerWay

Excellent service

Everyone is friendly and professional they listen while i explain what going on with my vehicle i was given an estimate for my approval before they started servicing my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

AWESOME!! Just what we like to hear! Thank you!! #WylerWay

Plain rude

Rude,short, not very informative. Had no clue why I was there and made an appointment. GM even called to make the appointment to have my truck looked at.. service dept is ran terrible and I myself is a service manager for a larger heavy equipment manufacturer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Jay Lawrence, or email socialsupport@jeffwyler.com so we can find out more about your experience and try to resolve this for you. We take feedback very seriously and thank you for sharing it with us.

Friendliest

I worked with Big 'A'. Andy was super friendly and very helpful. The negotiation process was simple and EVERYONE on staff receptive and attentive. Best experience I've had going through this process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! #WylerWay

Excellent Service

Excellent Service. I was keep informed of the progress of repairs every step of the way. They did a wonderful job repairing my car. I definitely will return there for any future needed repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Thank you!!! #WylerWay

Recall repair

After receiving letter from GM, I got an appointment right away at Jeff Wyler service dept. as they had all parts in stock for the recall repair. Since it would take a few hours, he et me up with a shuttle ride home and also back to pick up my car. Shuttle driver was pleasant and prompt, repairs were done as promised and there was no charge to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your comments and business! # WylerWay

positive

When I called in to make the app. I was told it would take about 2-2 1/2 hours to do the job, and that was what I was expecting. I was pleasantly surprised that after only 45 min. they were done. Thank you for the very good job done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Treated rudely and overcharged

made an appointment with the service center at this dealership to bring in my 2015 Chevy Malibu for a left front wheel bearing. Upon my arrival I was informed that they would have to run a diagnostic to ensure that that's what it was. Dealership ran their diagnostic apparently checking everything else including back brakes wheel alignment Etc to come back and tell me that I was correct in the first place and it was a left front wheel bearing and they wanted $105 plus tax for this service. Was then quoted a price of almost $500 to repair this in addition to the hundred and some dollars I had already spent for them to look at what I already knew was wrong with the car. This price is approximately $200 more than any other place wants to do the repair and the gentleman named Jeff in the service department was very rude And the gentleman named Jeff in the service department was very rude. I would and will never frequent this dealership again as I think they are a bunch of con artist

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry you feel this way. We try to be as competitive in our pricing as possible. Our diagnostic tests are very thorough and help ensure we can uncover everything we need to in order to provide the best solution. We will share your feedback with our service director. Thank you for letting us know.