Jeff Wyler Springfield Hyundai

The hatch on my 2003 4Runner would not stay closed. I was fairly confident that the cause was a build of dirt around the locking mechanism. I did not have the tools to look at the issue. I told the service advisor what the problem was, and I would like them to remove the interior material, expose the latch and clean the dirt. The advisor immediately asked if I needed spark plugs, they most likely need replaced. What the spark plugs had to do with the rear hatch I’m not sure. I told him no and just clean the area and if that didn’t correct the issue let me know what we needed to do. While waiting I checked possible issue and I looked up the cost of typical repair to replace the latch actuator, $150 to 225 for parts, $200 labor. They came back and told me the actuator was bad, the cost would be appropriate $700. They would order the part but I needed to pay for it upfront. I told them I really didn’t think it was the issue and I was concern that they would replace that part and another might be bad or it was just the dirt. I did test the actuator by letting it grab a screw drive it seemed to hold fine. They agree to order the part without me paying. I set an appointment for the next day. I get back in the car and several new service lights were on. I left but did like the fact they didn’t clean up whatever they did. After I left I decided to take it to an independent mechanic. They did not take the hatch apart but just used an air compressor to blow out dirt from around the mechanism. The hatch now locks just fine. Jeff Wyler service tech could not have cleaned the area as I requested, they let me leave with multiple dash light indicators on and I feel since I was from out of town and wanted to get back n the road they wanted a quick buck. As soon as I had the issue corrected I call Jeff Wyler parts department and had them cancel the order. I did not want them to have a part in inventory that wasn’t needed. I then requested to talk directly to the service manager. I waited on hold for awhile and then was sent to voicemail. I called back after leaving a message and waiting. After jumping through additional hoops I finally got total to Vaughn. I was assured their best master mechanic of 30 years did look at it and did all the testing. To be honest if I ever had a problem with a shop it seems like I alway get their best and I must be wrong, they cannot make an error. I’m luckily I guess. I told Vaughn I was not confident in their service assessment, they did not clean the dirt out of the area, they tried to sell me spark plugs for some unknown reason before even checking out the truck and they sent me off with additional maintenance light on. I told him I wanted the light cleared, the diagnostic tool they used caused the issue. I had to spend an additional hour there but I did get out. In my opinion I would not use this shop, but that is just my opinion on a one time experience.

Restored my trust in JW after the worst experience in buying my truck if ended in a screaming match and I walked out and bought elsewhere. Thought I’d give service folks a chance and not have to drive to Beavercreek.

Outstanding repair work. Diagnosed the problem quickly and ensured I knew my options of repairs. Never have to worry about the repairs--always dependable and honest.

Friendly, fast, and honest service for my New 2019 Chevy Traverse. The service team did every thing right. I will get all service done at this location.

I was immediately greeted upon arrival, informed of what would be done and how long it would take. They kept me advised of the progress and got me back on the road in a timely manner.

I do not write reviews often but I had a very poor experience and I am still having troubles 4 months after I bought my truck. I felt the sales team was very dishonest and did everything to sell to me, They promised things that did not happen. When the Truck was washed they brock the antenna, I am still trying to get that replace it has been months of back and forth me driving back to the dealership, appointments setup that got canceled last min with no response or explanation. I do not plan to buy a car there again unless there are some major changes from the experience I had. I do have to say that I am happy with there fiance side that was the only positive experience I had.

The employees have been wonderful to work with. My repairs were done and done correctly. They were very courteous and caring and ensured I was kept up to date on how my repairs were coming along. Always happy to answer any questions I had.

Was told my recall repair would be 1.5 hours- 3.5 hours, ended up taking 8 hours!! Was told overloaded with work. Terrible service

took care of me from start to finish answered all my questions. explained a few questions i had about my service and i was on my way

I had a recall item my Silverado. The staff at the Springfield Jeff Wyler service center were very friendly, efficient, and professional in getting the issue fixed.