Reviews
I received outstanding customer service from Damian
I received outstanding customer service from Damian Gonzalez, Lauren Rosenbayger, Newton DaSilvia and Adam Martin. Damian Gonzalez was my sales consultant who I received excellent customer service from. Lauren Rosenbayger also gave me excellent customer service and Newton DaSilvia gave me excellent customer service. I so appreciate your team. My friends have commented on my car and I told them about my outstanding service I received from your sales team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
The gentleman that took much care in servicing my car.
The gentleman that took much care in servicing my car. He explained what they would do at the service on my 16 year old Forester. I am very grateful for his kindness.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
SEVICE PERSONNEL WERE GREAT, THE ONLY ISSUE WAS WAIT
SEVICE PERSONNEL WERE GREAT, THE ONLY ISSUE WAS WAIT TIME, 2 1/2 HRS FOR INSPECTION AND 24 MO MAINTENANCE. THE QUESTION I HAVE IS: ARE YOU ALLOWING EXPRESS CUSTOMERS TO SLOW DOWN SCHEDULED WORK? OR NOT STARTING SERVICE AT SCHEDULED TIME?
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are eager to better your return experience.
I visited the express service lane twice in one day
I visited the express service lane twice in one day second time was to get my oil changed only took 40 minutes. ☺️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Charged 99.
Charged 99.00 to tell me I needed new air pressure gauges in tires which I knew. Asked them if they could tell me which ones and how much Than wouldn’t inspect my car because I need brakes. When I took my car elsewhere they said my brakes pads and rotors were fine just blew off surface rust. I Won’t go back to Kenny Ross
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
"AQUA0261" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Have been waiting 6 months now with no resolution to
Have been waiting 6 months now with no resolution to scratch repair in dash board. There has been no follow up since July!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
"BRTKO243" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.
This dealership is very clean, the staff are very
This dealership is very clean, the staff are very friendly and helpful and make you feel welcomed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Jeff was kind and patient and personable.
Jeff was kind and patient and personable. That’s all that I have to say.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Excellent service.
Excellent service. Everybody was very helpful and kind. Eric, Greg, and Charlie made the car buying experience as easy as possible!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Steve, Brian , and Andy did all they could to resolve our
Steve, Brian , and Andy did all they could to resolve our radio and delaminating issues. Friendly and quick service. Very thankful for their help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!