Bob Johnson Ford

I didn't purchase my F150, but I called Bob Johnson to see if they could do my recall work. No problem getting a timely appointment. Everything went well and work on truck was done in the time allotted. Walked in and picked up my receipt with keys and departed quickly. No problem or negative issues. Nice work. Thank you all involved.

We have purchased vehicles from this location for years even before it was Bob Johnson, And always had our vehicle service there. Dev and Josh are great. They always take care of you and do what they can to try and get things covered by your warranty. my only issue is it sometimes can take a while to get your vehicle in, which is no fault of theirs. They just don’t have the room to hire more people.. But they don’t try and take you to the cleaners and they tell you the truth about stuff and if there’s a cheaper way to do something, they will let you know about it and give you the option.

In and out for an issue with my new vehicle, like one hour. They answered my question. Dev was great!

Recently bought a new car here and would not recommend. Go somewhere else.bad service

Had an 0800 service appointment. Got right in and out by 0900. Have never had a service issue with these folks. Always do what I want and do it well

I had a Ford escape 2020 3hr for a oil change and and inspection. All kinds of sensor stuff .Just got a 23 Chevrolet trailblazer and I just love it got it at Bob Johnsons Chevrolet. Let's see what happens next. Hopefully they are better than Ford I'll let you know

Brought my wife’s expedition with 7k miles on it in for an oil leak from the front shock. Burdick ford told me it was condensation from the air conditioner (they’ll never see me again). I knew it was more than that, Bob Johnson ford service got me in the next day and called to confirm that the shock was leaking and they would need the vehicle over night (no big deal). Called me the next afternoon saying the truck was all set and also updated factory recalls while they had it.

So I had to have service on my 2019 F250. I needed a right lower tie rod end replaced. I was meet by the Service Mgr Dev and he was very professional and answered any questions I had. I dropped my truck off on a Sunday night for early Monday morning service. On Monday morning they had my truck in for service asap. I was called and told a few other things needed attention and discussed those items with Dev. I would also add that Dev had to work with my extended warranty company and challenged them on my behalf which is commendable on my coverage. He kept me updated on those conversations and I cannot say enough about him having my back in my absence. The Service department was very cordial and friendly including parts. Kudos for Bob Johnson’s on having employees who truly take pride and believe in customer service. It’s these people who keep a business in business and thriving. A definite asset to the Pulaski business community.

Service was great. Expedient and they took my recall in even though I didn't buy it from them, so I got the routine service done there too. It's way more local than most ford dealerships, so I'll probably continue working with them for service.

Bob Johnson Ford in Pulaski. Service is great and we especially enjoyed talking to Scott in sales about used cars. Very helpful, very honest.