Reviews
Great warranty repair service
We had a great experience getting warranty repair work done on our Chrysler Pacifica. It only took 30 minutes and Mike Weinstein washed our van after the work was completed. Kyle K did the actual work. It was very pleasant to sit in air conditioned comfort on plush chairs. I was almost sorry to leave.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's what we like to hear! It's good to know that Mike and Kyle took great care of you and your Pacifica. We're also glad that they could get you back on the road so quickly. Thank you for your excellent review!
Good Experience
The service Advisor Dean Decker kept me well informed and answered all questions with details and went over promotions for future use . and i did purchase additional Oil Changes so he all so saved me money.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
That's what we like to hear, Mike! Thank you for your excellent review, and we look forward to working with you again.
Replacement of outside rearview mirror
I was quoted a price to replace the outside mirror with a wait time of one hour for the labor. The total price was less than quoted and the job was done within the hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing, Butler! We're glad that your service visit with us was timely. That is what we always strive for. Have a wonderful day!
WORST USED CAR DEALER EVER
Purchased a used Dodge this year, I have never in my 50+ years have had such a ridiculously complex car purchase. Repairs will take twice as long as you would expect and the quality of service will have you back asking for the repair to be performed again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are certainly sorry you feel this way and apologize for whatever it was we did to upset you. We typically receive positive feedback on the ease of our sales process as well as the fast and friendly service we provide our customers coming in for maintenance and repairs. Very sorry if you feel differently. Since you did not provide your name or any detail all I can do at this point is to offer our assistance. Feel free to contact our used car manager, John Karnes jkarnes@shumanjeep.com or our service manager Kyle Gordon kgordon@shumanjeep.com, they will both try and address any concerns you may have. Again, very sorry for what happened and look forward to helping you in the future. Sincerely, Joe Zeigler GM Shuman Chrysler Dodge Jeep Ram jzeigler@shumanjeep.com
Great experience leasing a new Dodge Challenger
First experience at dealership. They were very accommodating with an overnight test drive. They quickly found a car with the equipment I wanted. Paperwork and delivery went very smoothly and quick,.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience with us! We're glad our team could accommodate your needs. We hope you're loving your new Challenger!
Dodge Ram lease
Gave me the exact car I wanted for an amazing price helped me out with everything I needed excellent service and definitely recommend to all my family and friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing feedback, Asten! We appreciate your recommendation and hope you're enjoying your new vehicle!
Lease Purchase
Shuman has assisted my family and I on all of our leased vehicles and we could not recommend them enough! They are fair, friendly, and super easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about our team! We truly appreciate your trust in us and look forward to your next visit!
Justin and Jeremy rock!
After looking around at a few dealerships in regards to a new truck lease, I am beyond thankful that I made it to Shuman. Justin gave me all of the information I needed and I never felt like I was being pressured into anything. He got me my Dodge Ram 1500 at an affordable price and I couldn't be happier. I didn't even come to Shuman expecting to get anything, but it was too great of an experience (and the truck was too sweet) to pass up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to share your experience with us! We're happy to hear that Justin and Jeremy were able to help you in the leasing experience. Please be sure to contact one of them or anyone at Shuman Chrysler Jeep Dodge Ram if you have any questions. Enjoy the new vehicle!
Excellant service
Have been dealing with Shumans for 23 Years, they always have the best staff. they go out of there way to help you. Vince Rossi was awesome!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about Vince, Jannette! He is definitely an asset to our team. We appreciate your long-standing trust in us and look forward to your next visit!
Professional and experience
Tim Ferrin was really professional taking the time explaining the whole process and answe any questions I had regarding my car providing me with all information needed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your feedback! We're thrilled to hear that Tim was able to provide you with fantastic service. We hope to see you again for all your future car and service needs.