LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Dean Decker Service advisor and his team did a great getting in and out in one day .This was a last minute appointment but they still accommodated us. Much appreciated..

Jonas Diaz did a great job of working with us as we debated the Wrangler vs. the Cherokee. He showed us different models, did several test drives, and seemed genuinely committed to wanting to make us not only a customer but a satisfied customer. He accomplished that. Also the service department was very helpful when we could not get the soft top on the new Jeep. They helped us get it secured and I appreciate that. It's obvious Shuman considers us a permanent customer, not just one the day of the sale.

Such a good experience, ruined. Was a good story to tell, now it is just depressing. Here's the short version, with updates in parenthesis: On a cold (fateful) December day, my coworker and I decided to burn our lunch hour by making the 2-minute drive over to Shuman Motors in attempt to look at a new Viper, just for fun. Having no idea who we were, or our financial means, general manager Chris Brough introduced himself and then introduced us to Mr. Dick Shuman. Dick allowed me to test-fit myself into his personal Viper, advising me that "sometimes, this car drives you". Seeing the car in-person (photography cannot capture this car), hearing it start, feeling it shake the ground, and having an opportunity to test-drive the car, was all it took to really appreciate this machine. About a month later, I met with Bob Shuman (name fills me with rage today) and Steve Hacker, who made me a deal. About 5 months later, DJ in finance wrapped up the paperwork in 10 minutes flat, and Steve met me at the factory to pick up the car a few days after. Any drawn-out fantasy I had of owning a Lamboghini has completely faded (has returned two-fold). After Shuman ruined the paint on our Viper and took no responsibility (the price to have the car re-painted is $30,000.00), the car is for sale to the first sucker we can find. To xxxx with Kyle Gordon, Bob Shuman, and Mike Weinstein. We tell everyone I know about the nighmare scenario Shuman has put us through. This dealership cost me $30,000 is lost value; what will they cost you? Learn from my mistake and stay away from this irresponsible dealership. We wish we would have bought a used Lamborghini instead.

Our experience with Amy at Shuman was fantastic. She went above and beyond to find us the car we were looking for and a payment that we were comfortable with. I would highly recommend Amy and Shumans.

We worked with Amy Luoma at Shuman to buy our new Jeep. She was very efficient and made everything easy for us from finding a vehicle at the right price to helping us return our previous leased Jeep. She went above and beyond at every step! I highly recommend Amy at Shuman!

I recently purchased a 2015 Charger from the Used vehicle lot at Shuman in walled lake. I had previously done most of my research online prior to visiting the dealership where I first dealt with Earle B. He was a fantastic salesmen, showing me the car and all it's features, listening to what I had to bring to the table in order to make the deal possible. Further along the process, I had to work with Steve S, who happened to make the whole processes simple and smooth. He worked incredibly hard on Financing options and made sure I had everything I needed to feel comfortable with the purchase. Even a few days after the purchase, I was able to call them back to handle a small issue and they were first class about it. I would send everyone to buy a vehicle from Shuman.

Oil change and tire rotation finished in under the promised time. Dean Decker was very knowledable and nice to work with. Will definitely return again.

Usually females are spectacle to take their cars for service, however, the gentleman, especially Dean, at the Shuman’s service department are genuinely honest and knowledgeable about the repairs.

The best dealer and sales person to deal with great attitude and very helpful!!i will always Come back to your dealership and deal with you Amy!!

Once again Mike Weinstien has come to my rescue. While driving home from work I noticed that my right turn signal had burned out. I drove to Shuman and Mike took care of me right away. He contacted Eric (the tech.) and they had me back on the road within 20 minutes. It's a wonderful feeling knowing that there is a dealership that takes good care of its customers. Thank you Mike & Eric. ~ Gary Park ~