Reviews
Best experience EVER buying a car!
Best experience EVER buying a car! From when we first met our salesman, JP, to walking out the door with keys in hand, everyone was great! There was no awful, time consuming negotiation as we have experienced with other dealerships. We felt like everyone genuinely cared about us and helped us choose the best car to match our needs. We will definitely recommend JP and Treasure Valley Subaru to everyone. And we LOVE our new Outback Wilderness!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great review, Mary. JP will love this. We appreciate you! Rob Studebaker Treasure Valley Subaru
Great experience
This is a quality dealership. Very nice people. I felt welcome from the moment I arrived. The staff seems to really enjoy working here. Nice facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Summer. I am blessed with the best team ever! Rob Studebaker Treasure Valley Subaru
One star only because that is the lowest allowed.
One star only because that is the lowest allowed. First salesman was extremely knowledgeable and helpful but insisted he would not discuss price or money. Sales manager, Jake Rapp, was completely the opposite. Although I had a loan pre-arranged and balked at a credit check, he asked if he could get some information to determine if he could get a better interest rate that would justify a credit check. As I received notification on my phone of that check, which I had never approved, he returned with an offer $3,000 above what I, my wife, and my daughter had understood as the price of the vehicle when we left on Saturday. At this point I left with the intention of never returning. I thought that I would give the dealership a chance to deal with the situation for the next guy and emailed the GM, Rob Studebaker, details of what had happened. I was hopeful about his reply (that is unacceptable, I will be speaking with Mr. Rapp, here is my cell phone if you wish to discuss this further) until I saw different variations on pretty much every one star rating. Then I received the bonus prize of an additional hard check of my credit rating two days after my visit. Have purchased several vehicles in my 52 years but have NEVER had an experience like this. I will not be returning to this establishment!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry for your experience idmpkicker6. I missed your coorispondence in Dealerrater and via email and this is not the way I operate. I truly do want to help you if you'd allow me. Please reach out to me at 208-475-3131 at your convienence. Rob Studebaker Treasure Valley Subaru
Stop by and say hello to Mark. He's amazing
Mark Barcellos made buy my upgrade Subaru so much fun.it was fast and I got everything I asked for. The whole team is amazing. I felt like a queen. and we were buying used. Wonderful people. Even Kristen in service was so helpful. I will never shop anywhere else. Im hooked for life. Thankful I stopped by to see. I got everything I asked for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad service
Put down ice melt in your parking. Both my wife and I fell down hard after barely leaving our car. My wife got a concussion, bruised her jaw, broken her phone (in her pocket with a case), and damaged her wedding ring. How can you expect customers to walk around your lot when you can't walk with out slipping and falling every step you take. We barely got a skiff of snow 24 hours ago. PUT SOME ICE MELT DOWN. This is my first time ever writing a review on any business that's how frustrated I am about this.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Purchased a used vehicle in March and the sales team is
Purchased a used vehicle in March and the sales team is amazing!! Ben in service is great too!! They have been very accommodating and have taken great care of me. Great place to buy a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback. We will definitely let Ben know about your kind words!
Thank you so much for everything you’ve done to help me through this experience!!
BEST CAR BUYING EXPERIENCE EVER
We bought our Subaru Forester from Treasure Valley Subaru. This is BY FAR the best buying experience ever. This dealership has a customer for life. Not only did they go above and beyond to get us into the car we needed/wanted, they found out we rescued several dogs (four of them) and they delivered us 3 bags of dog food to help out our dog food bill! You guys are the absolute best. By the way, we LOVE Gino & KC! I'm sorry I cannot remember the name of the guy dressed as Obi Wan, but he worked diligently to find us financing we could manage! We LOVE YOU!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
JP Hartley was the best salesman that I have ever worked
JP Hartley was the best salesman that I have ever worked with on getting into my new dodge ram truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I just purchased a used Hyundai Accent and I had the best
I just purchased a used Hyundai Accent and I had the best car buying experience ever. I have bought a lot of cars all from dealerships. Treasure Valley Subaru’s customer service was above and beyond. I have very little time to deal with the back and forth of buying a car let alone sitting at a dealership. Mike Crowley and Tanner were completely understanding and went out of their way to make sure my needs were met and I could get a reliable car. Tanner informed me of different programs available to help me get into a reliable car especially since my credit isn’t that great and the down payment was lacking. Mike walked me through every step and was always available if I had questions . Mike made sure everything was set for me to purchase the car that way all I had to do was a quick test drive and sign the paperwork. NO ONE and I mean NO ONE else any where else would even talk to me unless I was at their dealership. Mike and Tanner are amazingly caring and understanding. I will continue to purchase my future vehicles for Treasure Valley Subaru and recommend them to everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazingly caring and understanding
I just purchased a used Hyundai Accent and I had the best car buying experience ever. I have bought a lot of cars all from dealerships. Treasure Valley Subaru’s customer service was above and beyond. I have very little time to deal with the back and forth of buying a car let alone sitting at a dealership. Mike Crowley and Tanner were completely understanding and went out of their way to make sure my needs were met and I could get a reliable car. Tanner informed me of different programs available to help me get into a reliable car especially since my credit isn’t that great and the down payment was lacking. Mike walked me through every step and was always available if I had questions . Mike made sure everything was set for me to purchase the car that way all I had to do was a quick test drive and sign the paperwork. NO ONE and I mean NO ONE else any where else would even talk to me unless I was at their dealership. Mike and Tanner are amazingly caring and understanding. I will continue to purchase my future vehicles for Treasure Valley Subaru and recommend them to everyone I know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase