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Toyota of Gladstone

(8,292 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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I had a great experience going to Gladstone Toyota.

I had a great experience going to Gladstone Toyota. I met with a young man named Bobby who was very helpful and understanding with what I was specifically looking for for a vehicle. Black 2023 Toyota Camry SE w/ dark leather interior. Bobby called me and we spoke for a while and told me he was able to track down exactly what I was looking for. About an hour later the car was on the lot and Bobby and I decided to do business. He was kind, courteous and very helpful with my questions. Had some great small talk with him, and in the end we decided to go forward with the sale! So as I was in another room doing all of the financial paperwork, Bobby had my car in the showroom and was cleaning it! I was like, “wow!” Great service here to say the least! So just as I was about to head on out, he showed me all of the really cool features of my new car! I have to say that Bobby is a great salesman and I highly recommend going to Toyota of Gladstone! Thanks so much to Bobby and the crew at Toyota of Gladstone!! Mike

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

I was able to purchase a prius when no other dealership

I was able to purchase a prius when no other dealership had a car available.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

They took great care of me and found my beautiful RAV4!

They took great care of me and found my beautiful RAV4! Thank you, Toyota team!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

My daughter and I had been searching for a 4 Runner

My daughter and I had been searching for a 4 Runner optioned with the features she really wanted and we were not able to find it. I met Manny when I stopped by the lot and he was able to find us the exact 4 Runner we were looking for. The purchase and delivery process were first class and Manny and the Sales Manager Charity were amazing to work with. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business!

Eric and the Gladstone Toyota team made my buying so easy

Eric and the Gladstone Toyota team made my buying so easy and hassle-free! Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Gregory, thank you for your business!

Bought a used car that now smells like cigarette smoke.

Bought a used car that now smells like cigarette smoke. It did not have a car manual and was told after we got home there is nothing they can do to help. Not a bad experience, but about what I expected from a car dealership. More info: I am happy to discuss a bit more. Seems like we bought a car that was masked from a previous smoker, but maybe we were too tired on the day of purchase to notice, or maybe the cleaning agents wore off. I'm not sure. Then a "maintenance required" light came on a week after we brought the car home and I wanted to understand what that was for, so I went to the manual - but there was none. I was told to get the information online, but I don't want to have to rely on an online manual when I need help on side of road someday. I just spent $35k on a car, but I need to go to eBay to find the manual? Kind of frustrating. Lastly, when negotiating the price of the car, I was open to trading in our car, but we were lowballed so insultingly at the first offer, but from that point on, the only negotiating power they gave was increasing the trade-in cost to a reasonable number (which was still about $1k-2k lower than what I strongly believe I could have sold for myself). So, I did not get any "deal" on the car we purchased that left me feeling like I couldn't have got the same price elsewhere. I paid what you were asking for it, which I don't know if that was transparent or not, but at this late in the evening, I was just ready to be done shopping... So anyways, like I said, It was about what I expect from a car dealership. You have to make money too. I get it, but it was not some knock me out of the park experience that left me eager to tell our friends about. The folks working there were very hard working and eager to please.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I’ve had a great experience with Kenny and Daniel I will

I’ve had a great experience with Kenny and Daniel I will shop here again. They are great assets to this company.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate it, and look forward to your next visit!

Brendan was Amazing, he was very knowledgeable with

Brendan was Amazing, he was very knowledgeable with Excellent customer service our experience at this dealership was Great, from Brendan on to Daniel the sales manager and David in financing … very fun and stress free deal oh and George was an extra Boost he was very helpful to us we’ve bought a few other cars from him over the years from Toyota and he knows his stuff 🤗🤗👍🏽

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Very professional and accommodating environment that

Very professional and accommodating environment that helped me find the car I needed and then made it easy and straight first to buy. Very impressed with their service.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ken, thank you very much!

We had a great experience at this dealership.

We had a great experience at this dealership. We were able to flawlessly purchase our vehicle on line and received excellent service from the sales team of Maricela and Becka and would recommend this dealership to anyone wanting the deal we received.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dwight, thank you for your business, and welcome to the Toyota of Gladstone family!