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Toyota of Gladstone

(8,295 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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We had to wait a bit for our sales guy who wasn’t there

We had to wait a bit for our sales guy who wasn’t there but then we got connected to Bobby who made the whole experience enjoyable.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much Mackenzie! We are so happy that Bobby was able to pick up and make your experience great! Please let us know if you need anything at all. Welcome to the TOG clan!

In spite of a mechanical issue which was neither Brendon

In spite of a mechanical issue which was neither Brendon nor Gladstone’s fault, we had a fabulous experience. Clearly our best car buying experience going all the way back to June 1973 when I bought my first car: a Toyota Celica! Actually, with the mechanical problem, we were grateful for only Brendon’s handling of it but also the efforts, support and professionalism of Daniel, Rudy and a couple of other sympathetic sales folk. Stated simply, Brendon and Gladstone way over delivered!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a stellar review of our team, Kerry!

Marco was fantastic to work with at Gladstone.

Marco was fantastic to work with at Gladstone. He was kind, knowledgeable and went above and beyond to make sure I felt comfortable driving away in my new car. I absolutely recommend him to others. Thank you Gladstone Toyota! Also I stated this process with Miguel. I was after a new Sienna which are extremely hard to find. Miguel made me feel like finding a Sienna was his only job. He found me exactly what I wanted and I couldn’t be happier. When most Siennas are taking close to a year to find, he found me one in 5 months start to finish. I will always come back to Miguel and refer him to everyone I know!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow thank you for this incredible story! We are so happy that Miguel and Marco were able to provide you with such a great experience. Please let us know if you need anything at all. Welcome to the family.

Becka was a pleasure to work with.

Becka was a pleasure to work with. Helped find the right car for us. Becka stayed in constant contact letting us know where the car was at all times. She was a joy to work with. Have bought several cars from Toyota of Gladstone. It is a very comfortable company to do business with. Thank you so much Becka.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you so much, Susan! We are so happy to have had the opportunity to have you as a loyal member of our family here at Toyota of Gladstone. Congratulations on your new Toyota and please let us know if you need anything at all.

We loved our experience at Toyota of Gladstone.

We loved our experience at Toyota of Gladstone. Cassie Michaud was such a delight to work with. She found us the car of our dreams and went above and beyond to help us with everything. She answered every question along the way, and kept us updated at every step! Not only are we so thrilled about our new car but Cassie really made everything THAT much better. I never want to go to another dealership unless Cassie is there, she’s that good! Thank you so much for the best car buying experience ever! Best dealership and best employees!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much GoliA! It was such a pleasure to help you find the right 4Runner and we are loving the pictures of Lunch! Please let us know if you need anything at all and welcome to the Toyota of Gladstone family.

Un buen servicio muy eficaz muy bien presentado muy

Un buen servicio muy eficaz muy bien presentado muy amable con las personas muy profesional en su trabajo como vendedor de carros

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  • Overall experience 5.0
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Dealer response

Muchas gracias por permitirnos la oportunidad de ayudarlo a encontrar el vehículo adecuado para usted y su familia. Comuníquese si necesita algo. Bienvenido a nuestra familia.

Kerry the service manager is a hands on professional that

Kerry the service manager is a hands on professional that puts the interest of the customer first and does what it takes to make sure the customer leaves satisfied. The service dept has improved immensely since he took over.

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  • Overall experience 5.0
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Dealer response

Steven thank you so much for sharing this incredible comment here with us! We are so happy to learn that you have seen the improvements that we were hoping for. Change is hard but when it comes with a brighter side it is easier to out on your shades, lean back, and enjoy it! Please let us know if you need anything at all.

I feel all cars in Toyota Gladstone dealership are priced

I feel all cars in Toyota Gladstone dealership are priced to perfection. Offers and quality of service is awesome.

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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us! Welcome to the family.

Eric was extremely patient and worked well with our

Eric was extremely patient and worked well with our extended timeline. He stayed in constant contact over over a month while we waited for the vehicle to arrive. He made the process the day of smooth and quick. I got exactly what I wanted including the color and it has been very nice to have! I did most of my application paperwork online and was given the trade in value I was originally quoted!Highly recommend!

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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us Stephanie! We are so happy that we were able to help you with your Corolla Cross. It was s long process and a long wait for your car to arrive. Please let us know if you need anything at all. Congrats on your new Toyota and on your upcoming wedding!

Great experience with Brandon from start to finish.

Great experience with Brandon from start to finish. Made us feel comfortable throughout the whole process.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you so much Caitlin! Congrats on your new car and please let me know if you need anything at all . Welcome to the Toyota of Gladstone family.