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Toyota of Gladstone

(8,291 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,291 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Easy and smooth experience.

Easy and smooth experience. Thank you. Gladstone and online was so much better than some other dealerships.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you very much for your business!

Easy to work with, good amount of inventory considering

Easy to work with, good amount of inventory considering current inventory. easy going guys, easy to work with. only dealership we could find that was not marking up the MSRP. Good Job Gladstone Toyota! way to stay honest!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your understanding of the challenges we face with the current market. Thank you very much for your business, and welcome to the Toyota of Gladstone family!

Dustin showed us all that was availed on Saturday the 5th

Dustin showed us all that was availed on Saturday the 5th of February, very polite and not much to show, a platinum highlander, hybrid which we were not interested in. Becka called us and said they had 3 or 4 new highlanders on the lot which I figured was a ploy just to get us back down on the lot. She sent me pictures and I said we would be down on the morning of the 13th. She showed us the car and knew just about everything there was to to tell. So we bought it. Very satisfied with Becka’s help.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Becka, Seth, and Emily made our experience with Gladstone

Becka, Seth, and Emily made our experience with Gladstone Toyota worth the visit!! They listened, they were patient, and they worked with us to ensure we walked away happy with our purchase. Thank you for the exceptional service you provided!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Pauline, thank you for coming back and purchasing another vehicle from our team! We greatly appreciate it.

The buying process from start to finish was simple and

The buying process from start to finish was simple and smooth. Jesse and Seth were honest and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. Congratulations and please let us know how we can help you next.

Sales rep Daniel Yu was great Go see him.

Sales rep Daniel Yu was great Go see him. Great experience from beginning to end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

The sales rep who helped me did a fantastic job, he

The sales rep who helped me did a fantastic job, he deserves a raise and a pat on the back! I was very unsure at first but he helped me so well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. Congratulations and please let us know how we can help you next.

I am so grateful to Eric and the Gladstone Toyota team

I am so grateful to Eric and the Gladstone Toyota team for helping me acquire my new 2022 Highlander. I was in a serious accident in which i was injured and my 2017 Highlander was totaled Eric understood my situation and guided me through each step to find a replacement, communicating to me often. Eric was gracious in delivering my beautiful car and setting up the app for me. You are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us. We hope that you are healing well and quickly. Thank you for allowing us the opportunity to provide you with a truly exceptional experience. Thank you for being a loyal member of the Toyota of Gladstone family.

Muchas gracias Manuel por la ayuda muchas gracias lo

Muchas gracias Manuel por la ayuda muchas gracias lo recomiendo gracias Manuel en la Toyota de Gladstone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. Congratulations and please let us know how we can help you next.

Thankful for the gentlemen we got Kenny.

Thankful for the gentlemen we got Kenny. If you need a car do not look any further. My 3 and 4 year old were entertained by his generosity of snacks and their great playroom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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Dealer response

Thank you so much, we are so happy to have had the opportunity. We look forward to seeing you visit with us again. Welcome to the Toyota of Gladstone family.