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Toyota of Gladstone

(8,293 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Great experience from online contact to phone and text to...

Great experience from online contact to phone and text to in person meetings. Personable, knowledgeable and professional staff. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback!

Fast fair and reasonable . Excellent customer service...

Fast fair and reasonable . Excellent customer service with lots of friendly smiling faces . Makes getting your car serviced a pleasant experience . Don’t take my word for it . Stop by and have a cup of coffee and experience for your self . Don’t be afraid to chat with your service advisor . The more you know and understand the more comfortable you will be . Be proactive and stay on top of things so routine maintenance doesn’t become major capital expenses . As another national company advertised : You can pay me now or pay me later . $4 oil filter or $4000 engine . Do the maintenance . Way cheaper now and later .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star review!

My overall experience at Gladstone Toyota was great! Nick...

My overall experience at Gladstone Toyota was great! Nick was so understanding, respectful and understanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Clean,. Low Pressure Atmosphere , smooth transaction....

Clean,. Low Pressure Atmosphere , smooth transaction. Friendly Employees and Filled the Tank to send me home excited for my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! We appreciate it.

Erick was great to work with, very knowledgeable and...

Erick was great to work with, very knowledgeable and super friendly and professional. The easiest shopping experience and very happy with our new 2022 Camry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and congratulations on your Camry!

We found exceptional customer service on virtually every...

We found exceptional customer service on virtually every level from sales, to finance to service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us such a stellar review!

JC was really professional and a pleasure to work with....

JC was really professional and a pleasure to work with. Everyone we interacted with was kind and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

From when I got there up until I was very pleased with...

From when I got there up until I was very pleased with staff and my purchase of vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Do not by a vehicle from these people they are crooks, i...

Do not by a vehicle from these people they are crooks, i bought a Rav 4 drove it for 4000 miles it was very uncomfortable to drive i called them up and asked to trade it in for a Tacoma.. they found one ..when i went in to trade for my Toyota they completely took me to the cleaners ...i ended up having to finance 58,000 dollars for a 44,000 dollar car ... they deducted 12000 from the rav4 value so basically i paid 3 dollars per mile to drive it ... i had also put 3500 down on the Rav 4 .. which i did not get back for the Tacoma ..now im up to 15grand.. i would have kept the Rav4 .if it wasnt a terrible uncomfortable riding car ... so take my warning these guys are terrible ..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I am a first time buyer so I was nervous about walking...

I am a first time buyer so I was nervous about walking into the dealership. Manuel was very welcoming, patient, and understanding. His energy was great and the home delivery he made was a life saver! I appreciate the amazing service and effort that was put into finding the perfect car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, Nicole, and welcome to the Toyota of Gladstone family!