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Toyota of Gladstone

(8,292 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Great customer service. I was pleased with Dusty’s help....

Great customer service. I was pleased with Dusty’s help. The closing agent was a bit too pushy on extended warranty. My husband was not impressed with that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

Becka was great to work with. Very helpful and easygoing....

Becka was great to work with. Very helpful and easygoing. Erin in finance was easy to deal with too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. Congratulations and please let us know how we can help you next.

Very professional and friendly staff! We were treated so...

Very professional and friendly staff! We were treated so wonderfully. No hard pressure sales. We were interested in a specific model and they worked hard to get it for us. We feel they gave a fair price on our trade in and a great price for our new vehicle. It was a very pleasant experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

I’ve had good experience with this dealership to find my...

I’ve had good experience with this dealership to find my ideal truck with my favorite color.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

Very easy to work, quick response with all...

Very easy to work, quick response with all communications. Respectful. I would recommend to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business!

Eric was great to deal with. No pressure & was great...

Eric was great to deal with. No pressure & was great helping me find truck I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

By far the best car buying experience. Eric was great and...

By far the best car buying experience. Eric was great and friendly every step of the way. The fact that it seemed like this Prius just fell out of the sky was a bonus. Couldn't be happier with the process and knowledgeable staff. Thanks again, looking forward to doing business again! Would like to also shout out Kristin for working on a day off!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience working with Eric Kalik! Thank you for your business, and welcome to the Toyota of Gladstone family!

Greatest sales rep to work with. Great dealership with...

Greatest sales rep to work with. Great dealership with great things to offer. Great service overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your kind words!

Even in this chaotic world with Covid and global shipping...

Even in this chaotic world with Covid and global shipping delays this was incredibly smooth and efficient. I am very pleased with their passion to deliver impeccable customer service. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Austin was very nice and addressed my arrival...

Austin was very nice and addressed my arrival immediately. He gave me a quick briefing on what the recall entailed, the work to be done and an approximate timeframe for completion. The work was done much quicker than expected. He described what exactly was done and explained that there were no issues with my vehicle. Extremely pleased with Austin and the service Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your business, Steve!