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Toyota of Gladstone

(8,295 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Nate was a great and awesome salesman, I love my new car,...

Nate was a great and awesome salesman, I love my new car, appreciate it very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Christopher! Welcome to the TOG family and please let us know if you need anything at all. We appreciate you driving all this way to visit with us.

Great dealership which starts with the amazing GM David...

Great dealership which starts with the amazing GM David πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ» Would highly recommend to friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Dr. Noel! We appreciate having you as a part of the Toyota of Gladstone family.

David and Marco was great! Marco was very thorough and...

David and Marco was great! Marco was very thorough and clear going through all features. This is my 4th car here at Toyota Gladstone. Definitely come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Van! We are so happy to have as a loyal member of the Toyota of Gladstone family.

The process was relatively smooth. We did have to wait...

The process was relatively smooth. We did have to wait about a week for the car because of low inventory. Car was in great shape when we received it, and we were given the chance to go over it and ask any questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Donna! Welcome to the family!

Pretty good experience . People are friendly,Paper work...

Pretty good experience . People are friendly,Paper work process was a little lengthy, but David was very knowledgeable πŸ‘

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us and welcome to the Toyota of Gladstone family.

Kyle in service is my go to service guy , he knows I like...

Kyle in service is my go to service guy , he knows I like things done right and he delivers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Greg! We are so happy to have you as part of the team.

Fast. Great service. Was finished before the promised...

Fast. Great service. Was finished before the promised time and they stay open late so we were able to pick up the car that night.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Dave! We are so thankful for your visit. Please let us know if you need anything at all.

We had a great experience with Eric and Toyota of...

We had a great experience with Eric and Toyota of Gladstone from start to finish. The process was seemless and I will likely return...if I ever need a new Toyota again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much Bryce! We are so happy to have been able to help. Welcome to the Toyota of Gladstone family.

The seller did his job well, I reserved a sienna, I did...

The seller did his job well, I reserved a sienna, I did everything they asked me, what was in my hands, I finally received a couple of emails saying that the car was mine after 2 weeks they changed everything and the manager sold the sienna that It was already reserved for me, I had to buy another one very different from what the other one was, they are not serious they believe that with a sorry they fix everything, they are not professionals they forced me to buy a nw sealant for $ 2500 and they did not apply it to them they lied to me very dishonestπŸ‘ŽπŸ‘ŽπŸ‘Ž

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Consumer response

The seller did his job well, I reserved a sienna, I did everything they asked me, what was in my hands, I finally received a couple of emails saying that the car was mine after 2 weeks they changed everything and the manager sold the sienna that It was already reserved for me, I had to buy another one very different from what the other one was, they are not serious they believe that with a sorry they fix everything, they are not professionals they forced me to buy a nw sealant for $ 2500 and they did not apply it to them they lied to me very dishonestπŸ‘ŽπŸ‘ŽπŸ‘Ž

Toyota of Gladstone had cars with good level of optional...

Toyota of Gladstone had cars with good level of optional packages. I loved that. Most other dealerships have expensive and unnecessary packages that increase a car's price but not the value. Eric Kalik was kind and straightforward. There was no undue pressure. He shared all information and made time to clarify my questions during the entire 2 weeks that I was waiting for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to have had this opportunity. Welcome to the Toyota of Gladstone family.