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Toyota of Gladstone

(8,280 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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This experience was all customer service! A 3 day long...

This experience was all customer service! A 3 day long process made SIMPLE. Thank you Carl (sales) and Bryan (finance) for helping me land my dream car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Cydni, thank you, and welcome to the Toyota of Gladstone family!

Muchas grasias estamos alegres por que encontre un buen...

Muchas grasias estamos alegres por que encontre un buen troka grasias por la atencion muy buen trato y comunicasion ayuda en todo grasias buen trabajo.. gracia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you, Jose!

Jonathan provided a welcoming and stress-free buying...

Jonathan provided a welcoming and stress-free buying experience. He was kind, patient, and considerate as we deliberated our purchase. I would recommend working with him, as he is not your typical pushy salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, Nhart!

Our experience with Carl at Toyota of Gladstone was...

Our experience with Carl at Toyota of Gladstone was superb! Carl was courteous, friendly and knowledgable. We will definitely refer our friends and family to Carl. Thanks again. JD & Natalie Whitney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Maia helped me make a very straightforward purchase. I...

Maia helped me make a very straightforward purchase. I knew the price I would pay coming in. No surprises when it came time to sign.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much!

Friendly, pleasant environment. Large showroom & good...

Friendly, pleasant environment. Large showroom & good inventory. They embrace you with a desire to meet your needs. Great use of both technology & eye to eye service. Carl Chestnut is the BEST! He listens, cares and guides you to fulfill your true needs. Best car buying experience in my 74 years! Thank you Carl!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Skip, thank you for sharing about working with Carl Chestnut here at Toyota of Gladstone!

My experience with Manuel and Toyota of Gladstone was...

My experience with Manuel and Toyota of Gladstone was pretty amazing. Manuel was very resourceful and friendly. I appreciated his straight-forwardness and transparency at each step. Very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Amazing is a very strong endorsement! Thank you for your business!

I was not looking forward to helping my sister buy a new...

I was not looking forward to helping my sister buy a new car, as I have been to shady dealerships one too many times. I was ready for a fight, for some high-pressure sales tactics, and then for the numbers we agreed upon to not match up when we finally make it to the paperwork. And I can tell you, I was dead wrong. Carl, Sammy, and Bryan took care of us from start to finish. These gentlemen were both professional and kind and made sure we left feeling good about our purchase and our total interaction with each of them. If you are looking to purchase a vehicle, do your due-diligence and look around, and then get over to Toyota of Gladstone and ask for Carl, because I am confident he will treat you with the same level of kindness and honesty he demonstrated to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ryan, thank you so much!

Carl Chestnut is amazing and commendable employee! He’s...

Carl Chestnut is amazing and commendable employee! He’s very patient and respectful. He made sure that we are the ones to get the car we want. He facilitated everything we need to purchase our beloved new car! We love hybrids and we love Toyota!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jani, thank you for your business, and welcome to the Toyota of Gladstone family!

We are extremely pleased with our RAV 4 purchase. I feel...

We are extremely pleased with our RAV 4 purchase. I feel safe and confident while driving it or as a passenger. Manny, our sales person, was delightful and helpful. He got help from others when there were things he didn’t know. Thanks Manny for a great experience. Kristin made the purchase process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and welcome to the Toyota of Gladstone family!