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Toyota of Gladstone

(8,282 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Maia was great, knowledgeable, and very helpful. I didn't...

Maia was great, knowledgeable, and very helpful. I didn't end up getting a car today but would definitely come back here in the future to get one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Krysten, thank you for your review, and we look forward to our future opportunity to serve you!

Well organized, competent and friendly are three words...

Well organized, competent and friendly are three words that define a good dealership. Gladstone meets this criteria. Thank you for great service for many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Liz absolutamente es la mejor, amigable y sobre todo muy...

Liz absolutamente es la mejor, amigable y sobre todo muy paciente. Hizo lo mejor que pudo para que pudiéramos hacer trato. Sin duda alguna regresaría con ella.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mariela!

Disappointed to say the least. A few years ago we leased...

Disappointed to say the least. A few years ago we leased a Tacoma from Gladstone and had a great experience; in an out in just a few hours. However, recently at the end of the lease, we were between financing the leased vehicle or financing a new model, and the team wouldn’t communicate outside of email or intermittent text/phone calls. There was no effective way for us to negotiate and at the point of discussion where we finally got to talking dollars, terms, and percentage rates, the sales representative provided "you can also reach out to your local credit union as well". Who has ever bought a car and not had the sales person locate a bank with the best deal to close the sale? This back and forth burned a whole day and resulted in no gain. We are hopeful that another Toyota will be interested in working with us in a professional manner.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very easy process. Found the car we wanted, got the terms...

Very easy process. Found the car we wanted, got the terms that worked for us, and the process was painless. Well done during covid, with our 2 kiddos along with us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much Graham! We appreciate you allowing the opportunity to earn your business. Welcome to the Toyota of Gladstone family.

Roni help and accommodated my busy schedule. She have...

Roni help and accommodated my busy schedule. She have made my purchase smooth and easy transition from dealer to me the buyer. Thank you gladstone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this wonderful story. We appreciate you giving us the opportunity. Welcome to the Toyota of Gladstone family.

Toyota of Gladstone was a pleasure to work with. I was...

Toyota of Gladstone was a pleasure to work with. I was fortunate enough to work with Carl and Eric. They were very professional, yet fun, and very reassuring in the reliability of their vehicles. It was also comforting to know that they perform high grade inspections and they stand by their product even after the purchase is final. I would definitely recommend Carl at Gladstone! #captaincrunchforthewin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Captain Crunch for the win! We love it, and thank you for your business!

Great work by everyone! Highly recommend this staff to...

Great work by everyone! Highly recommend this staff to anyone. World class customer experience! If your looking at a Toyota, this is your one stop shop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Toyota of Gladstone is a very nice professional...

Toyota of Gladstone is a very nice professional dealership. Everything was taken care of very easily and without any of the usual hassle. I would definitely buy a car there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, Phil!

Overall positive experience. Professional, friendly, and...

Overall positive experience. Professional, friendly, and knowledgable staff were quick to respond and answer questions. Purchasing was easy and I got the truck I was looking for. Good customer service and comfortable showroom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience working with Roni Smith here at Toyota of Gladstone!