Keyes European

Very disappointing experience from start to finish. I scheduled a same-day service appointment over the phone and arrived expecting a smooth check-in. Instead, I was first assisted by Scot, who was dismissive and told me he couldn’t help, even after I explained what I believed was wrong with my car. He then sent me to Kevin Malone, and that’s when things got worse. Kevin was rude, said he didn’t have time for me, and claimed he couldn’t find my appointment, despite it being booked over the phone. After speaking with a manager, I was reassigned, but the service itself was just as frustrating. I came in for an A/C inspection advertised as free, yet I was told I had to pay. On top of that, no proper inspection was performed—they only looked at a wire I pointed out and didn’t check the system thoroughly or inspect for leaks. I had brought the car in for a related issue shortly after the warranty expired, and they refused to cover it. In my opinion, this should not fail so soon and points to a defect, not normal wear. Overall, the experience felt rushed, unprofessional, and careless. Very disappointed.

I would give this dealership a negative rating. We were buying a G-wagon for 150k… they lied and said it was never damaged or wrecked… but when we asked for a 3rd party inspection… they quit returning our calls. Later we learned it was in the body shop getting repairs on the grill and wheel. Lucky we did our research and didn’t buy a vehicle that they tried to hide important things. Do not trust this dealership!

RIPOFF ALERT! This dealership ripped me off by selling me a Extended Warranty for 3 times the amount that it should have cost and now that I traded in the car they refuse to give me a refund! The sales associate at MB Beverly Hills tried to help me get my money back but they gave him the runaround for 5 months!!!!! Horrible customer service and scam artists! They refuse to even send me a form via email or give me the name of someone to call back. How can they even be in business? BUYER BEWARE!!!!!! DO NOT GO TO KEYES. THEY ARE SCAMMERS AND THEY WILL RIP YOU OFF AND LIE TO YOU.

Avoid: As they don't do anything for defetcs! I purchased a used BMW from them in the second week of February, and it initially had issues with the handbrake and parking cable. They took about a week to address the issue, but only fixed the parking cable clip; the handbrake itself remained loose and not working at all. Despite initially agreeing, they also refused to deliver the car to my location. Jamilah from sales was very supportive at the beginning, but later stopped responding to my texts and calls. I shared a video demonstrating the handbrake malfunction, but received minimal support, and communication eventually stopped altogether. I had to fix the issue at my own expense, and they did not reimburse the cost, even though they had agreed to cover reasonable repairs, and this was only $150.

We were referred to John Diggs at Keyes European, and the experience exceeded all expectations. The service was absolutely amazing from start to finish. We originally came in to purchase a vehicle for my sister-in-law, but thanks to John’s professionalism, knowledge, and the way he took care of us, we ended up buying a second car for my mom as well—something we weren’t even planning on doing. John made the entire process smooth, transparent, and stress-free. He truly goes above and beyond for his customers, and it shows. We’re extremely impressed and highly recommend working with him.

Avoid going to that dealer their sales staff is horrible and their manager even worse, his sales person gives you their personal number but they never answer when you call, once you purchase your vehicle there is like you never existed to them something that the manager Daniel Robson at sales does as well, he would promise any goodies as long as you give them good rating but after that they avoid you or just ignore your calls, and as far as the promised goodies never got them, I wish I have never had to deal with them, getting a car new or semi new should be a happy pleasant experience, not a traumatic stressful one, as far as the sales lady LV and the Manager never replied to me not even to apologize what a shame for such a luxury dealer, I must say I got better treatment from Carmax, I guess expectations can be deceving, I put this out there for the people who are thinking this is a welcoming place expecting good service, not at all.

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one blowout at approximately 50 MPH in rainy weather. Multiple independent tire specialists have told us that the combination of oversized rims and low-profile tires on a vehicle of this weight (EV) increases the risk of sidewall failure. We were never informed of any potential concerns about this configuration at the time of sale. During a recent phone conversation, Peyman (he leased us the car) acknowledged that this setup can be problematic due to the vehicle's weight and low-profile tires, and says it constantly happens to many customers, including HIMSELF. Had we known this prior to accepting the vehicle, we would not have agreed to this configuration!!? This car transports our two-year-old child DAILY. After seven tire failures, we no longer feel safe driving it. We have incurred repeated tire costs, towing costs, lost work time, and significant stress. We are now pursuing formal remedies because this pattern of failures is not normal and has substantially impacted the safety and usability of the vehicle. We hope this issue is resolved properly, but consumers deserve transparency before making a major purchase, especially when a safety issue involving a child is at play! so shameful. Would never go to this dealership again and we will be pursuing legal action unfortunately.

Sleezy sales tactics and unethical sales pitch is what i experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software glitch. The lack the common sense of figuring out that if they are using a faulty software to estimate pricing then they dealership shall be liable for a class action. Whereas, they are more than likely making false claims which also makes their sales pitch unethical and a fraud. After giving me a quote on paper, claiming no haggle upfront pricing and verifying in writing multiple times, they wasted my time with their shamelessly and claimed that the software was at fault and they had to do a new quote which was $3K higher. These salesmen are a blemish on the Mercedes brand.

Buyer be ware. This dealership has really gone down the hole. The sales staff uses unethical tactics and after wasting your time try to increase the price last minute. The tactic is to sneak in additional pricing after the customer has already invested time and is excited about the car. They will also try to give you a quote first and then claim that there was a software error in their system to try to increase the price. Do not waste your time with them.

Bad coustmer service i don’t recommend this dealership took them 6 hours not even worh drive there