Outstanding experience from start to finish!
December 3, 2018
The Alexandria Mercedes-Benz Dealership is fantastic! They provide personalized service that includes getting to know me as a customer and take care to make sure every small detail is taken care of. The General Manager (Pete Collins) is very hands on in his approach and took personal ownership of making sure that I was receiving the best possible customer service. The sales representative (Mike Prati) was clearly a very experienced salesperson who knew everything about the Mercedes vehicles and was very attentive throughout the process. And while finalizing the deal yesterday, Jerry Chao took the time (several times) to stop by and check on me to see if everything was ok and ask if I was being taken care of, offer assistance and answer questions. This is my THIRD TIME purchasing a car at this dealership and I would absolutely buy from them again and recommend them to others. Finally, I also want to give a shout out to Mercedes Benz of Alexandria for their direct support of our local Community. Each year since 2015, they have generously supported our Alexandria 9/11 Heroes Run 5K. They have provided financial support and advertising help too. And most importantly, several of their team members (Al Daniels, in particular) have come out to support the event and brought their families. In the military, we had an expression, "Do the feet match the mouth?" Are you walking the talk? Mercedes seems to always walk the talk of being not just IN a Community, but being PART of a Community!