Reviews
Excellent folks. This is one of the best service...
Excellent folks. This is one of the best service departments I’ve used. Everyone I met was courteous and friendly. I’ll definitely use them again. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was top notch from every department...my friend,...
It was top notch from every department...my friend, Charlotte Abernathy leasing from Vaden...and she highly recommended Alice Ricks....for good reason she and Donnie were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The best car buying experience that we have had! Alice...
The best car buying experience that we have had! Alice was wonderful in assisting us remotely and the vehicle and paperwork were exactly as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional,Courteous,Knowledgeable and Easy to work...
Professional,Courteous,Knowledgeable and Easy to work with. I would recommend to anyone to travel to Sylacauga,Al. to purchase a new or used Toyota from Vaden Toyota and Great Finance Dept.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marty you are awesome! Thank you and the Toyota team for...
Marty you are awesome! Thank you and the Toyota team for the great job. Truck rides and drives better than before. Magnificent job on the mechanic's who work their magic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alice is awesome! I've sent several people her way after...
Alice is awesome! I've sent several people her way after she helped me. They take of you. Highly recommend. Sylacauga Toyota is the place to go!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The employees are always super friendly and welcoming....
The employees are always super friendly and welcoming. Drive an hour from Birmingham to get service. Keep up the amazing customer service and thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Luis for such an amazing experience. No...
Thank you Luis for such an amazing experience. No pressure super friendly, and he was very patient after our repeated visits trying to decide what we wanted. Also a shout out to Andre in service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Straight Forward, Easy, No Hassle
My experience started out online through TrueCar and then I was contacted by Luis Catalan from Vaden through text message. After I told him what we were looking for he was able to find the exact car while other dealers were not able to. He gave us a really reasonable price right of the bat and I felt like it was a good price and not worth trying to negotiate it down. He was able to give me an estimated date of when the car would arrive at the dealer and it actually came in a day earlier, and we were able to take it for a test drive and then proceed to do the paperwork. I received a decent offer on my trade-in considering it needed a few things done to it. I would have liked to get a little more out of my trade-in, but with the offer they gave me on the highlander I took their offer. I was not pressured to do anything. I wasn't offered a deal that was only good for that day or anything like that. Luis was straight forward and answered all the questions I had and was very easy to deal with. So if you are in the market for a Toyota I recommend Vaden Toyota for your next vehicle, and don't forget to ask for Luis Catalan and tell him David DeWeese sent you. Thank you all for making this purchase easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alice helped us find the vehicle we were looking for at...
Alice helped us find the vehicle we were looking for at an affordable price. She made the process easy and will call on her next time we need a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car