BMW of Sterling

My salesperson, Neils, was amazing, and guided me through the process with professionalism and care. I would definitely recommend this dealership to others. Epic experience!

I have own a lot of vehicles in my years and BMW is a fine machine, but what will keep me a loyal BMW customer is the service and, specifically, Beaver Ho. There is simply no comparison. My vehicle has had a number of issues, which would normally be an inconvenience to say the least, but the way Sterling BMW handles service makes it a non-issue for me. They are professional, knowledgeable and, above all, treat each appointment with a sense of urgency that conveys a genuine understanding of the value of my time. I don't think I've ever spent more than 20 minutes at the dealership unless I had questions, which are always answered to my satisfaction. There are many fine luxury vehicles available that offer similar performance and amenities, but BMW Sterling's Service Department, and Beaver Ho especially, make what would otherwise be a tough choice easy.

My overall experience with Mustapha M. was exceptional. His exceptional customer service has caused me to expect that from any BMW employee at Sterling BMW. I always recommend BMW and him to family, friends to include strangers.

Sean was awesome! From the moment I drove my into the bay until the work was complete, he was highly professional, very personable, and sincerely involved in the care of my car. Without a doubt, the best Service Advisor I've ever worked with. 5 Stars!!!

Sean was awesome! From the moment I drove my into the bay until the work was complete, he was highly professional, very personable, and sincerely involved in the care of my car. Without a doubt, the best Service Advisor I've ever worked with. 5+ Stars!!!

Beaver Ho has been the best service representative I’ve ever had! Very respectful, easy to talk to, and professional. Whenever I go to BMW Sterling for my car repairs, I go straight to Beaver. I highly recommend him for anyone in need of getting their BMW serviced!

Robert was excellent in the service provided while our BMW X5 was being repaired. I was kind and responsive to our needs and really helped us make the right decision about our repair.

Excellent. Beaver has always been very consistent in his customer service. I just sit and relax at the lounge. I did not have to worry about anything.

To complement service writer Mike Torres: Gives personalized care. Has never disappointed me in about 2 years. Way-to-go Mike! Frankly, I have found all their service writers excellent.

Beaver has been my service advisor a few times. On each visit he greets me with a smile, quickly informs me of the service that is needed, and gets me in and out of the building very efficiently. My 12 year old car is running as well as it did when it was new.