Reviews
Great customer service, very friendly and professional environment, I will definitely continue doing business with them.
Great customer service, very friendly and professional environment, I will definitely continue doing business with them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five stars! We look forward to working with you again in the future here at Lamborghini Washington!
Was upfront with the time line of the delivery of the parts that was coming from the UK.
Was upfront with the time line of the delivery of the parts that was coming from the UK.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The entire team at Lamborghini Washington is so glad we earned your business. Thanks so much, Bestserv927!
We purchased our car there and have it serviced there. Staff is great; repair men are efficient.
We purchased our car there and have it serviced there. Staff is great; repair men are efficient.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty! We're honored that you chose us for your vehicle purchase and continue to rely on our team for service. We're delighted to hear our staff and technicians consistently provide the great experience you deserve. We truly appreciate your support and look forward to serving you for years to come!
People are just wonderful -- Sonora, Chris. Brandon is fantastic. Very punctual & hospitable. Brought Phantom in for safety check & it performed beautifully on trip.
People are just wonderful -- Sonora, Chris. Brandon is fantastic. Very punctual & hospitable. Brought Phantom in for safety check & it performed beautifully on trip.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jerry, your feedback is music to our ears! We are so glad to hear you had a great experience with Sonora, Chris, and Brandon. We will be sure to pass along your compliments. Thank you for choosing Lamborghini Washington and safe travels!
If you value your time and expect businesses to honor their word, stay far away from Sterling Exotics. I had an incredibly unprofessional and unethical experience dealing with Tina Grossman and sales manager James Walker. After intense, rapid communication over the course of 24 hours, Tina and I agreed on a price, she sent a purchase order, took my registration, and requested my credit card info for a deposit, which I supplied right away. She also helped set up a Pre-Purchase Inspection (PPI) for Monday. All of this was locked in on a Friday. On Monday, she called me to tell me that they sold the car to someone else, Tina said because that buyer skipped the PPI. I might have skipped the PPI, but she never gave me that option. Worse, management (James Walker) tried to justify it by saying they never officially charged my card. I gave them my card info within 15 minutes of them asking—Tina simply sat on it and failed to process it. Getting a buyer's deposit info, failing to run it, and then using your own administrative negligence as an excuse to sell the car to someone else is incredibly shady. Two different people, two different excuses, zero accountability. Completely unprofessional.
If you value your time and expect businesses to honor their word, stay far away from Sterling Exotics. I had an incredibly unprofessional and unethical experience dealing with Tina Grossman and sales manager James Walker. After intense, rapid communication over the course of 24 hours, Tina and I agreed on a price, she sent a purchase order, took my registration, and requested my credit card info for a deposit, which I supplied right away. She also helped set up a Pre-Purchase Inspection (PPI) for Monday. All of this was locked in on a Friday. On Monday, she called me to tell me that they sold the car to someone else, Tina said because that buyer skipped the PPI. I might have skipped the PPI, but she never gave me that option. Worse, management (James Walker) tried to justify it by saying they never officially charged my card. I gave them my card info within 15 minutes of them asking—Tina simply sat on it and failed to process it. Getting a buyer's deposit info, failing to run it, and then using your own administrative negligence as an excuse to sell the car to someone else is incredibly shady. Two different people, two different excuses, zero accountability. Completely unprofessional.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Greg, we take your feedback seriously and want to express our apologies for the frustrations you experienced during your recent car-buying experience. We hold ourselves to a high standard of professional and ethical behavior, and we regret if we fell short of those standards in your case. Please feel free to contact me at your earliest convenience, and I'd be happy to discuss things further. Thank you. Amir Hadzimehmedovic - Assistant General Manager - [email protected]
As a new client, I so far have complete confidence with their service department. However, it does seem to be most difficult to test drive a vehicle. I had to purchase one out-of-state to do my own test drive.
As a new client, I so far have complete confidence with their service department. However, it does seem to be most difficult to test drive a vehicle. I had to purchase one out-of-state to do my own test drive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, and welcome to Lamborghini Washington! We're pleased to hear our service department has earned your confidence. We understand your experience with our test drives, but if there’s anything else we can help with, please let us know!
The ONLY place that I trust with my ROLLS ROYCE CULLINAN with the custom wrap!! Chris is the best service advisor in the world.
The ONLY place that I trust with my ROLLS ROYCE CULLINAN with the custom wrap!! Chris is the best service advisor in the world.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback for Chris and the team! We truly appreciate your trust in Lamborghini Washington and hope to see you again soon.
Very efficient and pleasant to deal with Clean car no issues over the last 8 years I have used them
Very efficient and pleasant to deal with Clean car no issues over the last 8 years I have used them
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, thank you for your continued trust and feedback! We love to hear from our loyal customers, and we hope to welcome you back to Lamborghini Washington next time! Safe travels ahead!
Very attentive service staff. Communicated promptly all aspects of the service experience. As close to flawless as possible.
Very attentive service staff. Communicated promptly all aspects of the service experience. As close to flawless as possible.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear our team provided such attentive and seamless service. Thank you for your kind words and for choosing Lamborghini Washington!
Beyond any expectation. From the moment i reached out with a brief inquiry, service department was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. 10 stars
Beyond any expectation. From the moment i reached out with a brief inquiry, service department was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. 10 stars
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Milan, we are thrilled to hear our Lamborghini Washington team made your service experience extraordinary from start to finish! We appreciate your business and stellar review! Safe travels!