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Jim Ellis Ford Sandy Springs

(1,122 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award

Reviews

(1,122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Ford Sandy Springs from DealerRater.

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4:20 1 Jeff Schine 5 reviews just now New I don't

4:20 1 Jeff Schine 5 reviews just now New I don't think I'm alone when I say car buying is usually a terrible experience. So I'm happy to leave this review. Lemme start by saying I'm ONLY comin to this dealership. Armen the GM and Louis the sales rep have earned my business...PERIOD Communicative. Patient. Honest. Responsive. And for me the MOST important. I HATE to be sold stuff. I walk away from deals and things | WANT all the time because someone is selling me. I worked with Louis for over 6 months. Not once did anyone try to push or pressure. That guy is all class. And Armen runs that show like a pro. Again…class. It's the only place I'll go. Save yourself some time. Go here. Thanks fellas!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Ford Sandy Springs. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Louis did an outstanding job assisting with the purchase

Louis did an outstanding job assisting with the purchase of our Bronco Sport. He was very helpful working through the complexities of buying this very popular vehicle, complicated by having to handle everything on-line since we were out of state. I highly recommend Louis if you are looking to buy a Ford! Also, Louis Manager, Mick was extremely helpful making this sale happen!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Louis, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Louis was extremely helpful, and was able to work through

Louis was extremely helpful, and was able to work through technological issues. As well as, me being out of state for most of the sale.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Great service, keeps promise,friendly service Job well

Great service, keeps promise,friendly service Job well done car clean gased up,surprise featers

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had an amazing experience with this dealership and

I had an amazing experience with this dealership and Veronica! She made this process super easy and stress free. I would recommend this dealership to anyone buying a car in the Atlanta area. Make sure to ask for her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

We’ve had a great experience at Jim Ellis Ford Sandy

We’ve had a great experience at Jim Ellis Ford Sandy Springs. The entire staff was super nice and went above and beyond to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Ford Sandy Springs, we value our customers and we look forward to seeing you on your next visit. Take care!

Emmanuel was thorough and kind, he made us feel

Emmanuel was thorough and kind, he made us feel comfortable with both the test drive and the overall buying experience. Highly recommend Emmanuel and his team!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Jim Ellis Ford Sandy Springs, we value our customers and we look forward to seeing you on your next visit. Take care!

The dealership was helpful, accommodating, and quick.

The dealership was helpful, accommodating, and quick. Breath of fresh air in comparison to other dealers we have worked with in years past!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! At Jim Ellis Ford Sandy Springs, we value our customers and we look forward to seeing you on your next visit. Take care!

Veronica was extremely helpful on making the deal happen.

Veronica was extremely helpful on making the deal happen. I’d recommend her for anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Ford Sandy Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!

The best!

The best! Excellent communication, responds quickly, went above and beyond to help me find the truck I was looking for and kept me updated the entire process. Super friendly, amazing customer service, go see her! You won’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!