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Jim Ellis Ford Sandy Springs

(1,169 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award

Reviews

(1,169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Ford Sandy Springs from DealerRater.

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I had an excellent experience working with Michael Buck

I had an excellent experience working with Michael Buck at Jim Ellis Ford in Sandy Springs. They were professional, knowledgeable, and genuinely helpful throughout the entire process. They took the time to understand my needs, answer all my questions, and guide me to the right vehicle without any pressure. Michael got me in and out of the dealership under 2 hours!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Adiaz, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Jim Ellis Ford Sandy Springs for all your vehicle needs! Take care!

Jim Ellis Ford did an amazing job taking care of my Ford

Jim Ellis Ford did an amazing job taking care of my Ford Mustang. My rep, Adam Cohn was super helpful and kept me informed with the progress. He also went above and beyond. I highly recommend them.

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  • Overall experience 5.0
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  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

I had a great experience with Veronica.

I had a great experience with Veronica. She was very helpful and knowledgeable. Helped me understand my needs and didn’t pressure me into a decision. Her friendly attitude and excellent customer service made the entire process smooth and enjoyable. Highly recommend Veronica.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

I had an exceptional experience with my recent car

I had an exceptional experience with my recent car purchase! The entire process was quick, fair, and handled in a very professional way. Everything was completed in a timely manner, and VERONICA GOMEZ customer service went above and beyond my expectations. From start to finish, I felt valued and taken care of, which made the whole experience smooth and stress-free. I truly appreciate the great service and would highly recommend her to anyone looking to purchase a vehicle!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Exelent nice help a lot i will come back again.

Exelent nice help a lot i will come back again. For sure recomendet. Profecional sales

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Jalen and Louis were great all the way through the

Jalen and Louis were great all the way through the process. They kept in touch and made sure that we found a deal that worked for everyone. I shopped around at 10 different dealers, and Jim Ellis was the easiest to deal with. We are very satisfied and will return to this dealership again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi Rich, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Jalen Alexander was so helpful to us in proving the the

Jalen Alexander was so helpful to us in proving the the best deal. Closing was efficient and fast. I highly recommend this dealership if you are looking for best customer service.

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  • Overall experience 5.0
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Dealer response

Ivan, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Excellent customer service and attention to detail, Jalen

Excellent customer service and attention to detail, Jalen was very understanding and helped me get the right vehicle with the best deal.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

I have tried this dealership and two other big

I have tried this dealership and two other big dealerships in the metro since I got my Bronco in 21 and I must say I'm glad to be back to great service for my Bronco and customer service. There is no need to try another, they are the best in the metro.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

I had a great experience buying my second car here.

I had a great experience buying my second car here. Mr. Esapa helped with the entire process which isn’t an easy one after moving to Atlanta from a different country. Will be back to service my car here, too.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.